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March 2024 by Jono H.
The entire team is excellent at Little Brothers Shell and they provide a great value for anything related auto related. Very much appreciate Avery explaining the service and meeting deadlines.
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February 2024 by Aven B.
Had my car for over a month. Every call to enquire about the status was pushed off on someone else or no one was available. When no one was available the person answering the phone literally told us the mechanics all disappears stating "well it's Saturday, and mechanics do that sometimes, unfortunately." Anytime I was told someone would call me back, no one did. When the car was finally ready to be picked up, no one called like they'd said they would. Then they couldn't find the paperwork (which previously someone was always working on when we call) and they left the undercarriage cover in the trunk. All but four clips had been broken. The only reason I gave two stars instead of one is that they seemed to be knowledgeable about the MaxCare program. If you use them get used to being on hold and listening to the same recorded interview over and over and over again.
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January 2024 by Courtney H.
Hope to only ever take my car here! I had a giant screw in my tire, and they got me in right away and were nice as ever! I trust them to give me the best service and not to upsell me.
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January 2024 by Sherry S.
I love these folks. My son's Nissan 350Z needed an engine replacement. Avery patiently searched for 3 months for the best option. there was no pushing me into a bad decision. once the engine arrived, it was installed in days.
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September 2023 by Mr Foxx
Gas attendant was rude when I went inside to pay for gas and then tried locking my girlfriend in the store when she went inside to go to the restroom while I was outside pumping gas. Tried saying they were closing (for reference, it's currently 9:16pm, their store hours say they are open 24/7), and that she could go out the back door which leads to an unlit area behind the store. My girlfriend is very petite and trying to tell her to go out the backdoor was creepy and not ok. Will be contacting management in the morning.
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July 2023 by Pilar C.
I'm quite disappointed. I dropped my vehicle off with them to get it assessed. I knew it was leaking Freon and wanted to get a quote to repair it. They kept it for a few hours and then I get a call letting me know that it had a leak (which I already knew) and he recommended to replace two refrigerant hoses (one had a leak and the other one was about to start leaking as well). He quoted me $1,300 to replace both hoses. Since it was a much higher number than I expected I decided to do some research. I ended up removing both hoses (a total of 4 bolts) ordering replacements (a total of $156) and I got a can of Freon. ($45) and I replaced it all myself. It took me a total of maybe 1.5 hours to do the removal and the installation. I am 41 years old and a single mother of 3, and I'm sure they probably thought that it would be a quick buck coming from a woman that probably doesn't know any better. I understand that work like this takes experience and skill, and I know that's sometimes undervalued, but $1300???? c'mon. Ah, and they also charged me over $200 to assess it. And trust me, it took me 10 seconds to find the actual location of the leak. I hated writing this review, but maybe it will help someone else when making the decision as to where to take your vehicle.
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June 2023 by Lisa A.
I cannot express my gratitude enough for Avery and Juan at this place! Genuinely good people all around. I live in Texas and was about to make the 12 hour trip back when my son noticed what appeared to be an oil or transmission fluid leak. It was imperative that we get back because his graduation was early the next morning! In a panic, I called every place that was open at that hour and all were unable to help me until I reached Little Brothers. Avery was willing to take a look even though he was already covered in other work. Not only did he and Juan fix that leak problem, they figured out what was wrong with some other things (just got repaired after a wreck, and things were missed). Serious crisis averted, and my stress level was brought back under control. Most importantly, my son and I will make it to his graduation safely and on time. I wish they were in Texas, but I'm a lifer now when I visit Tennessee and I'll tell everybody I know who lives there the story of my heroes at Little Brothers!
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March 2023 by Sarah F.
Avery and his team were AMAZING. Got me back in my Chevy in less than a week! Came in for an emergency warranty fix and they made sure everything was covered and all services were restored. Would highly recommend!
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January 2023 by Frank M.
Nice folks. Quick turnaround on repair and oil change. I'll be going back for sure.
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December 2022 by C H
They have the dumb pumps where someone comes out and does it for you.
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December 2022 by C Holt
They have the d*** pumps where someone comes out and does it for you.
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November 2022 by T T.
I stopped by for an oil change and they tried to convince me that $225 (including $20 per quart for Moble1 synthetic oil) was a reasonable price for the service. It isn't.Based on this interaction, I would not trust them.
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September 2022 by M C.
Drove in with a tire going flat, they found a nail in it, and agreed to quickly repair. Less than an hour later they had removed the nail and a screw they found, had my car ready to go. Great service, been in Brentwood for a lot of years and the people are reliable and helpful.
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July 2022 by M A.
Very honest people and affordable. They helped fix my car and reinstall some parts after another mechanic completely ruined my car's underbelly external covers.
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July 2022 by Sue R.
Auto Breakdown, Dead Radiator and Exceptional ServiceDead of winter , 30° temperature, major car issues 1 mile from the hotel, and You are an out of towner Who is vending at a major event. Look "brand name" auto repair was totally booked on the Friday before New Year's. They recommended little brothers, about 1/4 of a mile away. We limped into the shop, and the gentleman who assisted us could not have been nicer. We juggled like mad, made alternate plans, and one about our business. A couple of hours later, they called telling us exactly what the problem was and how much it would cost. I okayed the work, and it was finished before 5 o'clock! This was a major repair - the replacement of my radiator and fan, along with new hoses. They finished it to my immense gratification and satisfaction, and my vehicle runs like new. .