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July 2023 by Kati C.
Nice store ... plenty of paint samples .. I am still deciding the final color choice . I did buy the ceiling paint already though . I have used sherwin Williams paint before and it's worth the extra money . It lasted 11 years, through two destructive boys and many pets . The walls clean up nicely and the paint has lasted on my kitchen cabinets .
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June 2023 by Denny K.
My daughter and I went to Cool Springs Sherwin Williams Store SW 3871, 15 minutes before closing. Waited our turn while another customer was being served. About 5 minutes before closing we were helped by Austin Tobur who very professionally and patiently helped us with selecting paint colors that would match desired rooms. After choosing several desired colors, he then mixed the paint chosen and got the job done while not even concerned that we were way past closing time. Now this young man deserved to be recognized and commended for his customer service a job Well Done. You now have our support and customers for life and will gladly spread good will and atta boys to our friends and family. Thank You Austin,,,, You're The Best. Denny Kaneoka and Dana Fisher.
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December 2022 by Ed Garrett
Austin was very helpful.
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July 2022 by Sharon Jones
I went to buy concrete stain. When trying to decide on a color I noticed there were two swatches missing. The nameOf the color was there but no way to see the color. When I ask where the swatches were no one could help me! Their response was, “They were taken” I ask if they had paper swatches; there were 4 guys standing behind the counter doing absolutely nothing with no incentive to help me at all! They continued to say the swatches were taken, there were no paper swatches either. When I ask to speak with the manager she came out talking to employee but never approached me directly.. 100% zero customer service here. As a store manager wouldn’t you know that the swatches were missing and order more or even a store employee that would let the manager know about the missing swatches? How hard is it to get color swatches from the supplier? I will not return to this store nor would I recommend it to anyone. Management and customer service is a ZERO!!
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May 2021 by Gary Guinn
Service and knowledge are great! Hard to beat the Sherwin Williams product, only problem is getting what you need. They are sold out of a lot due to raw material shortage from Tx Winter storm.
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May 2021 by Kyle Flinchum
Always a professional experience at Sherwin Williams.
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November 2020 by clevans24
provided professional and speedy service.
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September 2020 by Elizabeth Warner
Really disappointed in my experience just now. I couldn’t find the color stain I was looking for and the employee couldn’t be bothered to help look. He just pointed me to the chart. I have the ability to read. I’ll be purchasing from other locations or Lowe’s in the future.
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August 2020 by Matt Rodgers
Friendly and helpful staff. Highly recommend.
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August 2020 by Michelle Batte
Nice and helpful staff. I was promptly waited upon and in and out in no time, even though it was busy.
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June 2020 by Steve Biron
Friendly knowledgeable staff. Definitely earn my business.
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March 2020 by Ben Willingham
Love this store!!
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March 2020 by Bob Smith
Best products and professional advice!
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March 2020 by Candice Eichstaedt
The customer service is great, they are knowledgeable and will help you make your project as easy as possible
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February 2020 by Jody Evans
Always very helpful and courteous.
