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December 2023 by Sarah
GO ANYWHERE BUT HERE.They have a “cant help you” attitude. Issue with my account and a service I thought I had, they said I could leave and call corp on my own time because they are not interested in trying to solve the issue. Been with T-Mobile for over 20 years, been to stores all over the country and I’ve never experienced this attitude from any employee- especially the manager. I’ve loved T-Mobile as a company but this store is an embarrassment.
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September 2023 by Patrick Jones
First off the store isn't furnished like a store, no counters, no desks. Cramped cafe' style tables and high chairs is what you find, 3 of them, but there were 4 people working when I was there so one small table was doubled up. Very unprofessional. The person who "tried" to assist me was very eager to run my credit check before seeing if what I wanted (two flagship phones mind you) were in stock. He then answered a phone call not pertaining to my sale and he was on the phone for the next 10 minutes. He didn't excuse himself to answer the phone or even introduce himself so I don't know the name of the person. I decided to leave and order my phones online. 0 /10 would not recommend this location unless you want your sale to be ignored.
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September 2023 by Shooter Mc
The customer service in this building has always been horrible..techs that are not techs.. once they figure out that they don't have the brain power to get you a phone, they will leave you standingthere .
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July 2023 by Cody Robinson
I wouldn’t recommend this location to anyone. The short black guy in there was very condescending to me in past when paying my bill. Very Unprofessional.
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May 2023 by mandar ranade
Really helpful manager George. I had an issue with upgraded device promo. I visited this store and he helped me to get my issue resolved.
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March 2023 by Yolcu Yolcu
they are behaving very rude, they don't help, they act like they don't even want to answer questions
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February 2023 by Mike P.
As a long-time user of a lower tier cell phone company, I was very pleasantly surprised with my experience switching over to T-Mobile. Promos and specials from the Company aside, me and my wife's experience at this store was awesome! Shout out to Brian, very professional, nice, and our sense of humor complimented each other very well. Brian got me an awesome new phone (by far the nicest phone I have ever had) and got everything transferred over very efficiently. Praise to T-Mobile for having the incentive that led to me switching, but high praise to this store and Brian in particular. I look forward to doing more business with him in the future.
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February 2023 by Michael Rudowski
If you need any help please reach out to George I. at this location. I spent hours with customer service on the phone with no results. I came into the store and George was able to help me with my issue, going above and beyond. I highly recommend this location and if you need help with anything, reach out to George I.
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November 2022 by Tim Hoffman
We got great service at T-Mobile to upgrade a phone on our plan. They take good care of you and inform you of all the options so you can make the best decisions for your technology and plan. The only draw back is that it takes a long time. We were there about 90 minutes. If there was a faster way to do the same thing, it would be perfect. I do recommend this location, but you will want to clear your schedule some in advance.
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November 2022 by Paula Martin
I needed to have my SIM card replaced and was greeted cheerfully when entering the store. There was one customer in front of me.Customer service was exceptional
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October 2022 by P G.
And this is why you have bad reviews.. talking over me.. not adhering to my needs... acting put off.. wow great customer service
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September 2022 by Gerardo Estrada
Excellent Customer Service! The first time I came here, was the first time where someone could to help me, since then I love this store!
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May 2022 by Rachel Schmidt
Very rude customer service. Lack of common knowledge and disgusting liars. Went to the TMobile in Franklin near the Panera and Krogers right after interacting with these fools, and they handled everything these utter baffoons said would be impossible. Do not waste your time even trying to explain anything to those "workers".
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April 2022 by Right Near The Beach
Best T-Mobile store. The staff is friendly, knowledge and beyond helpful. If you visit, ask for Stan; Best customer service!
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April 2022 by Jr Hernandez
I wanted to come on here to give this Store an amazing review! After going to 3 different stores to do my Warranty this store helped me out so much and i got my phone. They were so pleasant Reco the manager and his Team Aviyah, Jaylin and Kerry were so welcoming
