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April 2023 by Mike A.
I live in Kingston Springs TN I ordered mini blinds for my,they had 3 blinds I took them home and ordered 4 more,I got one two weeks ago saturday the I was told it would come last thursday got a email that it would come last thursday,got another e mail it would come today mondaHomy the 10th,I was here at the house and I got a e mail they arrived at 1,12 pm I looked out side then all over the property,no product,I called got put on hold for almost 10 minutes,then I was told they dont have them in stock and to call ther Antioc store and I woulkd have to go pick them up,I am new in town and I wanted the blinds DELIVERED like the other ones,I wasnt charged the first time but then they wanted me to pay 5 per blind . The mistake was theres not mine and I was told that they dont transferfrom other stores .Terrible Customer Service ,we have spent in the last 2 months over 3 thousand dollars there,We are paying the saliers by buying the items they have. We are NOT Happy with the policies at Home Depot
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March 2023 by Charlene N.
Quite the rudest customer service from James in lumber questioned us our purchase of 2k and needing our receipt multiple times with us pushing our cart. Was no help and had constant terrible attitude through out the evening . Understand it was an hour till closing but made it very obvious that he didn't want to help us. Didn't lift a finger on helping us load in 96 pieces of wood into the our truck that my boyfriend had to do. We will not be back to this location and take our money else where.
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January 2023 by Denny K.
Like the winds of time, change supposedly comes to everything. In the case of Home Depot, it's simply inconsistency from day today from week to week from year to year .... And some things don't change. Biggest frustration for me is to go online to see if an item might be in stock. Then jot down the aisle and bin number and go to the store only to find out that the information I wrote down was incorrect. My solution -- simply check the store app and map....Same issue there: every item was off by at least one aisle. And when I checked for with a staff member. (Who was polite & congenial).... He said "I don't know where they have that today you might check...so and so area." Problem? Uh... I had already checked there and it's not where he guessed it might be.Check out? Another pain in the neck headache. First machine would not accept my loyalty number, so clerk entered it manually. Then the machine refused three times to accept my payment. Again, clerk who has been there, 10 years, said "it's always like this."Plans? Not coming back here too soon.
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August 2021 by James E.
Always doing the bare minimum. The only Reason I come here is because all the rich people never use what I need from here. Always use tool rental. Go in today for the second time to find out the tool I need to rent they only have 1 of and it is out of stock. Go to the Bellevue tool rental and they have 3-4 of the exact tool. All I get is attitude from Brentwood. "Sorry, we only have some of the tools to rent. Not all of them." Dude y'all are in Brentwood. You sell the exact tool you rent but yet only have one in stock to rent. Great business. Going to Bellevue to rent until I own all the equipment I rent from you all. Tired of these issues with Home Depot in Brentwood.
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May 2021 by Ashlee H.
I rented a moving truck today and had a great pickup experience, but drop off was a nightmare thanks to a gentleman named Jim. My husband is on active duty in the military, so I am coordinating a move by myself. I rented the truck for the full day originally, but managed to get done a couple of hours early. On my way back, I refueled to a full tank of gas. When I picked it up, the "miles to E" gauge read 319 and was considered "full"; however, when I dropped it off and provided a fuel receipt (which I was not told to do when picking up the vehicle, I just happened to have it), Jim, an elderly gentleman at the rental desk, told me that it was not considered "local" since it was 20 miles down the road. The same "miles to E" gauge read 327 when I dropped off the truck. I asked this employee to come check the fuel gauge and see it reads "full", and he refused but offered to charge me $6.50 per gallon to top it off. I took the keys and obliged him by refilling the tank with a gallon of gas. My husband called and spoke with the manager, who said that was not corporate policy. It really made a long day feel longer. I hope Jim was just having a bad day or something and that it wasn't just a power trip - either way horrible experience and hope no one else has to deal with him.
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April 2021 by Marianne S.
Still waiting for kitchen counters purchased feb 12th !! No one even returns calls I will be going in to get a refund and take business elsewhere .. worse experience ever!! Stay away
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March 2021 by Sally G.
My husband and I stopped in Home Depot yesterday morning looking for carpet for our new house in Orange Beach, AL. We asked for an estimate for carpeting three bedrooms. The Flooring Specialist (Adam Scruggs) gave us a rough estimate for carpet and padding. He was very knowledgeable of the carpet and patiently answered all of our questions. We decided to purchase carpet, but when we told him it was for a house in Orange Beach, he said that we would have to work directly with the Home Depot there. He made certain that we had all of the information that we needed to contact the Foley, AL, Home Depot. We are sorry that we could not have purchased the carpet from him. He is a truly excellent employee.
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February 2021 by Samantha L.
We moved to Tennessee from WA state and bought a home in Nolensville. We ordered our carpet at the beginning of Oct 2020 and we have had nothing but issues. The first issue was the day before the first installation date we received a call from the installation company to tell us that they didn't receive the carpet from the vendor and that Home Depot should have called to tell us and told us to reschedule. I called Home Depot in Brentwood TN where we purchased the carpet and was told that it was a vendor issue due to COVID 19 which I understood but couldn't understand why Home Depot couldn't have called me to inform me beforehand as members of our family took time off to help clear rooms and help with any furniture moving should need need be. My parents live with us and they have been sleeping in their room with just a suitcase as their chest of drawers. Since then, installation of our carpet has changed dates 3 times, one of the employees of the Brentwood store also implied that it was our fault for ordering carpet for such a large area. Upstairs living room, 4 bedrooms upstairs and one downstairs. Don't people purchase carpet for multiple rooms at the same time? I don't get that? Today, we should have had our carpet installed, almost 5 months from when we purchased it, excited that this was finally happening, I called the store yesterday to make sure. My parents are still living out of a suitcase because their room is too small to keep taking their chest of drawers out and in. The installers arrived at our home, checked the color of our carpet, stood around took some photos and told my mother, father and husband that they couldn't install the carpet as they were not getting paid enough by Home Depot to do so because our home was big, my husband was angry and told them that that really isn't our problem you need to take that up with home depot, and told them the carpet needs to be installed today. They left without saying a word... we are now waiting for Romanoff the installers and Home Depot to call us back as they said they would to figure out what the heck happened and what to do now, that was over 2 hours ago and still haven't had a call back yet. Surely HD installers have a measurement of the home they are installing the carpet in beforehand so they can determine if in fact they are getting paid enough for their job? the fact that HD advertise Free installation as well; why are they telling a customer that they aren't getting paid enough? And shouldn't it be good customer care to install the carpet and then figure out the money with HD not just leave the customer hanging? We now are sitting here with our beds taken down, our items packed away wondering if we are ever going to get the carpet installed that we paid just over $6000 for? I am beyond mad over this and really just want my carpet laid... I will not be purchasing anything of this magnitude from Home depot again.
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February 2021 by Brian Gentry
They have a large selection of tools. It's nice to be able to rent instead of buying something you may only use once.
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December 2020 by Duc V.
Called ahead to confirm they have it in stock just to show up and there was 0. The dude ask me who i talked to on the phone like i care to f****** remember who picked up the phone. Shitty service, wasting my time here.
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June 2020 by Carl H.
Bought a Reconditioned Ryobi Leaf Blower for $130 June 2019 Blower became inoperative 10 months later. Took Blower to Home Depot under 1 year warranty. Home Depot made me put down a $20 deposit to service warranty product. Home Depot later calls they want $279 dollars to fix my warranty product, said parts where 3 years old not under warranty. Yes the machine was built in 2016. Today, the blower brand new costs $230 so I declined the repair. Broken Blower sent back to me. I now see notes from repair shop saying I used "stale fuel" which caused the problem. So, how do you defend "stale fuel". I use real gas. My fuel mix was 3-4 months old. Maybe it was bad. I can't test it. Maybe the reconditioned engine was used with improper fuel before I bought it, thus the reason it was "reconditioned". Maybe because the machine sat unused on a self for 2-3 years, who knows what the real cause was. So I ask for my $20 deposit back. Was told it was on my "card". Went home, checked my statements and $20 credit was not on my card....Returned to Home Depot for my $20 deposit...Was told they don't give that back if you decline service, "sometimes". So now I am the sometimes person with a broke machine. So the numbers again.... They wanted $270 to repair a (unknown to me 3 year old) machine I paid $130 for 10 months earlier. I can buy a new machine for $230. So, now I have a $150 total in a broken machine used around the house for 10 months. Machine ruined by who? My stale fuel, The previous owner hidden misuse, or 2-3 year non-use on a self somewhere. Do you yourself a favor....buy new... and do business with a reputable company.
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May 2020 by Rachel L.
Not sure why so many negative reviews on this place... this is my favorite Home Depot! Now, this review is mostly for the garden center, with some purchases happening from the main store as well.Their selection on veggies/herbs is phenomenal! Staff is knowledgeable and kind and only tries to assist in any way they can. Since this COVID situation, it has been so safe there. Masks, distancing, safe practices, I have never felt unsafe visiting here.Home Depot Brentwood... thank you! I will keep visiting you. Note I live 1 mile from the Bellevue Home Depot and choose to drive 25 minutes to this location. They are worth it.
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May 2020 by Garrett S.
Called ahead of time to make sure had product. Showed up and there was 0 available. Chris in hardware didn't seem to care much. Big waste of valuable time but when customer service is that terrible, makes me take time to write a review.
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April 2020 by NOEL BULLOCK
(Translated by Google) Efficient and helpful(Original)Eficient and helpful
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March 2020 by Mark K.
Unbelievable. I went there today for Leviton 3-way lighted switches. When I got home two of the boxes had two way switches in the box. I paid over $10 each and got a $1.50 switch. This can't be the first time. Makes wonder where they've ripped me off. From now on I'm going to Lowe's or using Amazon. I am done with these guys.