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February 2024 by Randy Lovell
Very happy with service and staff. Ordered some hats online and both were my size. But one didn't fit. Swapped it out, no hassle, no questions. Love it Satisfied with hats.
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December 2023 by Eric Warmath
Didn't really like it. Very space constrained and poor selection of work boots. Should be called western wear barn as clothes outnumbered boots by a significant amount.
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December 2023 by Haylee Salyer
The store manager was so rude and so disrespectful! I will never go to this boot barn again and purchase anything from them! They definitely don’t deserve the customers or the money! Laura wise, store manger is the name of the girl!
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November 2023 by Cynthia Dewey
Great service with a smile. I had ordered a pair of boots from Boot Barn in mail that did not fit.I was greeted by Cheyenne with a smile ? She helped me to return the boots and get another pair that fit. Thank you, Cheyenne! I will be back.
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November 2023 by cristina currie
Very little items on display, not worth the visit, you are better off ordering from their website. Save the fuel.
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September 2023 by Sarah Hutton
Thank you to the guys here who were so helpful and kind to us while we searched for the perfect pair of boots. Totally worth coming here and checking it out. Yes some places like rural king can be cheaper but the service and quality at boot barn is totally worth shopping there. And for a extra 10-20$ it's worth having someone who's knowledgeable and can recommend the right pair for what you need. 10/10. Amazing!
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September 2023 by yvonne johnson
Today was my first time in this store. The clothes and boots were nice. The man that was working there was helpful but woman that was working was rude. I spent over 400 there and she didn't bother to speak, acted like she was doing me a Favor to wait on me! The Rude woman is the reason I gave the store two star rating!! She was Assoc:059958.
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September 2023 by S Espinoza
Placed an order online for a pair of boots at this Bristol location, which would be a pending charge until I come pick them up, but we drive there from Erwin for Justin to mark the order as completed/picked up when the boots DID NOT FIT and he knew they didn’t because he was standing behind the counter watching me try them on and saying no thanks, so now we are waiting on this money because it was marked as a request for a return. It has been a few days and we have not got our money back yet and we would have if the order would have just been canceled correctly. This store is a waste of time and money.
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August 2023 by Christina W.
Corey helped us fit into the perfect boots. Several aisles for each foot size in both men's and women's boots. We happened on a sale and that helped with the price.
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July 2023 by Ryan Schultz
They conveniently lose your receipt and reward points. Never going again. Happened to another customer too while I was in there.
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July 2023 by STACY GARCIA
This was my first time buying a pair of Cowgirl boots. Bought a pair online and they did not fit, so I brought them into the store and took them to the front counter and was greeted by Melissa which asked me “ Is this your first pair of boots” which I said,” Yes, I’ve never owned a pair of boots”… she said, “ok come on with me “ and took me too the back with the boots and showed me the difference in all the types of boots , the way they are supposed to sound and feel when they go on. She spent so much time with me and had patience with me until I had found the perfect boot for me. Melissa is such a great asset to this store. If you’re needing advice on a good boot go see Melissa. She is awesome, knowledgeable and has a great personality! Great experience for this being my first time buying from this store.
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June 2023 by Jessie Baker
The employees do not greet you or anything what so ever. You must hunt down an employee and even then they are no help. I also don’t understand why it’s called BOOT BARN but they don’t have any boots in stock?!? You have to order? This Boot Barn is so poorly ran I don’t understand how it stays in business.
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May 2023 by Marsha Nidiffer
Always love a Boot Barn trip, regardless of browsing or going in with a need. They have a great variety of men and women's items. Love the spring/summer women's collections. Staff are super friendly and always willing to help.
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May 2023 by Jody Wolf
Based on the positive reviews, my husband and I went into this store and asked for Justin. I'm glad we did. What a sweet, kind and knowledgeable young man. He helped my husband find a pair of boots he loves within 15 mins. He's a great asset to this store. We will definitely be back and asking for Justin everytime we come.
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May 2023 by Jessica Dressler
We were looking for new cowboy boots, belt buckle, and a cowboy hat. We found everything we were looking for. We definitely wouldn't have if it weren't for Justin helping us. Not only did Justin help us find what we were looking for, he made the experience fun, and we left saying that shopping at boot barn was a highlight of our trip to Tennessee.