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December 2023 by Bricklyn
Do not bank with Eastman. They will rob you and they are extremely rude to you when they do it. I already don't trust banks and you would think the local bank would be better but no. They are all the same. These criminals will give you fees upon fees just because. Nothing but bad experiences with Eastman since we've opened our account. Glad to say we've closed it now.
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December 2023 by Anthony A.
They have managed to take what was the best and ruin it . Mostly they run a glorified loan company now . I think they are more worried about diversity then banking. Just bank at a traditional bank because there is zero difference anymore, just a number.
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December 2023 by Salem Beard
Horrendous. Worst banking experience of my life. This place isn’t fit for a dog.
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October 2023 by Martin Kiser
I've had nothing but problems from them the re bank cards don't work and the checking policy is a joke
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September 2023 by P. M. Hurd
When my mother passed at the end of April, everyone at Eastman were so nice and caring until I told them I couldn’t keep up the payments on her vehicle and would have to let it go back to the bank. I spoke to Melissa on the phone about it and I admit I was short with her. My mother just passed. My brother was handling the bill and has recently been diagnosed with Alzheimers. I found out he had missed 2 payments on my vehicle and it was going to be repossessed. I called and spoke again with Melissa. She was very rude and stated if I could not pay appropriately $1050 by Friday, my car was being repossessed. I didn’t have the money as it fell between paychecks. I called again on Monday and spoke to Melissa and was told not only did I have to pay the approximate $1050, but also the $10,000 that was still owed on my mother’s vehicle that was left after it had been sold at auction. Then after adding fees and things to the total, they want $14,326.27 in order to get my vehicle back. I asked if there was anyway I could set up payment arrangements that also included paying off the balance of my mother’s vehicle. I understand business but what happened to compassion and special circumstances? Melissa just demanded payment. I waited a couple days and wanted to try speaking to Melissa but when I called, I was told she wasn’t there but they would definitely have her call me when she came in. I received no call. I am glad I closed my account when my mother passed. I will never have dealings with them again.
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August 2023 by Linda Bowman
Everyone is very nice and very pleasant on the phone and in person
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August 2023 by Tammy Stallard
Great bank to deal with , they have a eye on your accounts. Very good ?
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July 2023 by Yankee M
I love this credit union I have many accounts with them! They always fox the issues and show the same concern as if it were there own accounts..
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June 2023 by Kaleb St clair
I had a very pleasant experience. This was one of the best decisions when I switched to ECU for my banking needs. I am very pleased.
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April 2023 by usa Merica
Was in the process of buying a home, Amanda Garland the loan rep told me it would be beneficial if I got a better paying job because I inquired about it for self improvement. But now I can't get a home loan, she needs to not have any sort of banking job. She know nothing about what she is talking about
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February 2023 by Lester Wise
Have been with ECU for many years and like them for a great job. Today my wife and I went there over a payment. The gentleman that waited on us said he wouldn't talk to my wife because her name wasn't on the file. My wife has been paying online since we got the card so she new the payment dates and was telling him. That's all
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February 2023 by J-Money DollAz
I've had a couple experiences with this one with varied opinions.Some have treated me respectfully and made me feel like they valued my business,then I've had others who look at me as if I'm gonna rob the place.All in all they have a fast efficient way of banking but some of the employees need classes on etiquette and respect.
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December 2022 by CW Smith
One of best banks I know of for rates whether it's for a loan or you getting interest on your account or IRA investment....
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November 2022 by J Jenkins
Great staff, even when slammed the staff is very quick and efficient. Great location and architecture as well.
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October 2022 by Donald Murray
Love ECU the branch on Volunteer Pkwy they treat you like family they are so Awsum and Michael is great man and many others
