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November 2023 by Brad Smith
Was offered a monthly subscription for the cost of one wash. The attendant said it renewed “at the end of the month”. I didn’t use it so went to cancel on the 30th. It renewed 3 days early on the 28th. I was never given info on when it would charge me at time of purchase or via mail/email per their merchant agreement with VISA. They refused to refund. Contacted better business bureau and they never responded. They have terrible rating with BBB no surprise. I filed a chargeback with my bank and received a refund.
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October 2023 by Nancy Richter
Sadly, I have to say I'm not impressed. Many times there are no cleaning cloths,cart of cleaning spray bottles or cleaning of their areas. I go thru the wash to get clean and as I come out of the wash, there are leaves, debris, trash, etc all around their lot. Been there for going on several months and no one has vacuumed, swept or sucked up the crud. Same in the vacuum bays. In fact, for a place that you use to clean and detail your car, it's pretty filthy. The staff is great, so I'm giving it more stars, it's close to me, but the convenience is overshadowed when I get in my vehicle to leave, and see the dust and leaves being tracked back onto my car. And it isn't because it's fall, it's been like this for over 3 months. I cancelled my subscription and am trying the one over on Euclid.
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October 2023 by Lu Who
On the road for 2 days & this car wash got all the smut & dead bugs off!! The free vacuum & cleaning towels worked miracles. Shiny & new again!! P.S. I hope the kiosk attendant didn't think I was rude by saying we were traveling to TN when she asked, I thought we were still in VA lol!!
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September 2023 by Wes Strickland
Ok so i really dont like making these sort of reviews but hope this will get the managers and or owners attention! First off this car wash has went downhill since new ownership. It would sometimes not wash vehicle completely and tire shine would get one or 2 tires and would have to run back through. Never had this issue with previous ownership and wash system. However this isnt what this post is totally about. I was talked into a monthly reoccurring billing cycle and unlimited washes. We have not been through with a window pass since July. We have been billed twice since. The pass is no longer on the vehicle as of july and i have called the number multiple times that was given to me to cancel this. Ive yet to have a call back and they continue to bill me even though ive expressed in the voicemail to cancel my monthly subsciption. No contact back is to me a blatant avoidance! Hope that this will net me a call so we can correct this and be reimbursed for charges not represented.
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August 2023 by Durnan Ironknuckles
Never get the VIP pass. They have no morals to charging you forever. Even if you have not used it close to a full year's worth of $39.99.I found out the hard way. I really think anything that charges a membership now a days is not worth it. It's always a trap they are hoping that you will forget and never cancel. Free money with no service.Services: Polishing
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July 2023 by Jerry Empson
Car wash does a pretty good job overall, free vacuum is a plus.I'd recommend ?
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July 2023 by DW Cecil
Went to try the Ceramic Platinum Plus wash. The wash did not remove all the dirt from SUV till I used clothes in vacuum section to wipe car off. The wheels were truly hardly touched. Will have to clean wheels separately. It may have been a good place in the past, but their service is truly not as good even at a higher, almost double price, than in times past.Service: Car waxing
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June 2023 by T M
My van looks really good after a wash...EXCEPT the wheels. It would be nice if the attendants would hand wash the wheels instead of the windshield and back window... the brushes take care of the windows.
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June 2023 by Timothy Jones
Use to be decent. I had a membership and cancled due to the decline in quality. I took my truck and as usual the attendant was at the kiosk. I said I did not want a plan and started choosing my wash. He cancled the selection I already had. He said I do that. Then started it over with the same question I already told.him I didn't want. Asked me the wash I wanted then asked again if I was sure I didn't want the plan. After getting through the was I attempted to vacuum and discovered over half the first side of vacuums did not have hardly any suction. I had to move to the opposite side. The spray bottle was leaking all over and there were not any remaining ones to swap.
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May 2023 by Josh Kirk
Staff are incredibly rude and pushy with sales. Tried to upsell me on a more expensive car wash than the one I wanted and wouldn't just let me do the cheaper one and then laughed in my face when I said there were plenty of other car washes and I didn't need a wash that day and backed out. Never going back and I have heard of similar experiences from other people. I am honestly not sure how these guys have such good reviews on here, I have never experienced such a normal car wash with such pushy and rude staff. They're not even cheaper than their competitors. Avoid this place if at all possible unless you just like overly pushy salesmen for some reason.
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April 2023 by Lauren Shellmyer
Horrible experience all around. They got me to sign up for the monthly VIP club and told me if I didn’t want it to go online or call and cancel, which they have made virtually impossible. The website doesn’t work and nobody will answer phone calls or emails. Not to mention when I went there I had to try 5 different vacuums before finding one that kind of worked. Ultimate shine is a million times better and don’t try to guzzle money out of you ?Services: Polishing
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February 2023 by Sarah Hutton
I've been a member for about a year and I love it. Every time I have to talk to an employee they are always super helpful and always so nice. I've never once had a problem with them. I recommend this car wash to anyone and everyone. I actually am closer to another car wash but I refuse to switch car washes because the service is always wonderful!
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January 2023 by Penni Glass
Their rollers damaged the wheel on my mother's car and caused a flat. They stated it wasn't their fault. I have sent 8 emails and have called 3 times wanting them to send me a copy of the camera footage. I have received no call backs and no responses from the emails sent. This is an admission of guilt to me. I would not recommend this place to anyone.
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January 2023 by Naturally Brandon
Lady said that I cancel the monthly subscription before the 1st which was on my slip, but they charged me on the 29th. Then they said I should’ve canceled on the 28th, when the girl wrote the 1st. They were like she shouldn’t have wrote that. Then customer service was very aggressive on the phone about the cancel policy. So I sent the slip to my bank, and they gave me my money back ? I wouldn’t use them again. Honestly the ultimate shine on Euclid is 10x better anyway.
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January 2023 by Susie Owens
Colorful show! Very thorough wash! I get a beautiful color show to brighten my day.
