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November 2023 by Davidbshortt
Usfcu has been my bank for 59 years and not one time have I ever encountered a bad occasion. I have no plans to move on to another bank.
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September 2023 by Ray Johnson
The Bluff City Highway branch has serviced my entire family for well over 30 years and always recommend them to my friends. Numerous car, R.V., and home improvement loans and always a great rate. Thanks for always being accommodating!
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September 2023 by Craig Hogeboon
I make deposits almost every day, and the staff at United Southeast are always prompt and friendly. I can’t recommend them enough!
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September 2023 by Lisa Morrell
I have banked here for 26 years. Everyone here is very helpful and polite. I highly recommend!
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July 2023 by Kym
Worst customer service I have been with this bank for over 10 yrs and because of their people at the tn location I will never and I mean never bank with them again
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July 2023 by Kim Yates
Worst customer service I have been with this bank for over 10 yrs and because of their people at the tn location I will never and I mean never bank with them again
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May 2023 by Jamie Starr
Great credit union.
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April 2023 by Travis Brewster
Been here for almost 30yrs they have always treated me fair. Doug in the loan department is one of the best people I have ever dealt with. The tellers Jessica and Shelly are always very nice and professional when I'm dealing with them. Never change to another bank....
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March 2023 by mlp 740
New system will not let me make transfer. Good place for a bank. Hillbillies.
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September 2022 by Jackson Crabtree
Their coin machine is always broken. I called ahead this time to make sure it was working before I drove all the way out there. They said it was working, so I drove out there. I get there and it’s still BROKEN. What?!?
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July 2022 by Kato Covarrubias
Ive been with this bank for a few years now and the whole team at the corporate office are the best of people im sure it is the same at other locations great service To
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February 2022 by Shane Harr
Terrible customer experience absolutely worst customer service. Charges fees on fees…. Our account went -15.00…. Over 1 transaction and ended having to pay 150 fees…. Ridiculous doesn’t even cover it…. But that’s not the end of it I go today to bring our account current cause we finally have some money and they closed my checking account…. Another $20 fee because they had to close it…. I call customer service and after being with them for over 5 years and never having an issue with account… I was advised that they sent me a letter asking me to bring it current…. That was the response well sir we mailed you a letter…. So for over drafting my account $15… I was charged over $170 in total fees for that 1 transaction…. Oh and the only account you can have with us now is a savings… That is straight up predatory and kicking a person when they are down they don’t care about their customers just how many fees that can get from and when you…. Pathetic pathetic pathetic!!!! If you are reading this and thinking about banking with these crooks please for love of god find another bank to go to!!!!
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January 2022 by William Rush
Used to be a great credit union untill they got a new prsident. For the past couple of years I fell behind on my mortgage and car payments due to the pandemic. I had to let the car go back and they threatened to take my home several times. I always caught the payments up to keep from loosing my home witch was a miracle considering I couldn't hardly find work in the pandemic. Took a huge pay cut to start working again but still struggled to make all payments. The only help offered was a payment plan to get caught up but they wanted over a 1000 dollars a month until caught up. That's insane. They are not bound by the laws set by Congress through the pandemic because they are a credit union not a bank to my understanding. I will not recommend them to no one in the future. They used to care for people but now they only see numbers and that's all they care about
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October 2021 by Ezekiel Daniel
I was convinced to believe this company is real and fast on payment.
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October 2021 by Marla Quesenberry
So my husband and I are on vacation.. I didn’t bring my debit card so we would just use his. Not so much! He had not used that debit card in a year so they cancelled it without our knowledge. No letter, email or text. Not happy customers! I’ve been with USFCU for over 20 years. Time to start looking elsewhere.
