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November 2023 by Sharon Millsaps
After a drive through Bristol, I stopped by Wallace Imports to take a look at the Kia Forte. I found the price to be reasonable in comparison to other vehicles I was contemplating. The next day, I jumped on the website and requested more information. Tony Turner reached out to me in response to my internet inquiry. Unlike other dealerships, he did not bombard me with numerous texts and emails or add any pressure about coming for a test drive or anything. He scheduled a time when I could stop by for the test drive and I met Micah Cullop, who answered the questions I had and was super helpful. The next day Tony texted me to get my thoughts after the drive and asked what could they do to make a deal. I told him the concerns that I had-only two-and so I went that afternoon to talk with him. Tony DELIVERED on my requests/concerns, and I began the process of making a car purchase. From start to finish the entire purchasing process was beyond easy, and before two hours were up, I was the proud owner of a 2024 Kia Forte GT-Line. After the deal was complete, Tony helped me set up Kia Access on my phone and gave me a tutorial of the technology. Tony has followed up with me over the past week to make sure I had no questions or concerns and to offer assistance if I did. I highly recommend the internet team at Wallace Imports, because they exceeded my expectations and I am loving my new ride!!! The next time I am in the market for a vehicle, Wallace will be my first stop!!!
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November 2023 by Alexis Eley
I was so happy with my experience after going to multiple different dealerships, I felt very discouraged, but David did so much for me and really helped me out. He did an amazing job and I am so thankful for everything he did. I will 100% come back and recommend him and the dealership to anyone looking for a car.
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November 2023 by Chelsey Hopson
James was AMAZING! I walked in and told him about the negative equity I was pulling over and all the information and didn’t have a car picked out just told him to get me in something. I walked out with the car I would have picked for myself and he had nothing to go from. He got the deal pretty much done before I even saw the car! He was very helpful and informative throughout the whole process. It was a great experience and will definitely use him again when I need another car.
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November 2023 by Haylie Fountain
Wonderful experience this weekend buying my dream "mom" car with Tony, a VW Tiguan. The car is beautiful and the experience with Tony and his staff was even better. I highly recommend him and this dealership!
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November 2023 by Brandy Bevins
We are so happy with our purchase. Brent did an amazing job and we would definitely purchase from him again. If you want a salesman that goes above and beyond to get you the car you want ask for him. The process was so easy.
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November 2023 by Bob Watson
Nelson "Sarge" Shortt was outstanding in everyway extremely polite and professional , we got the price we wanted and everyone was happy. Thanks Sarge ?
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November 2023 by Abbey Weaver
Jason Garrett just sold my husband and I our new VW Atlas. Very nice and knowledgeable. Go see him for your next car. Thank you so much!
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September 2023 by Jennifer
DO NOT TRUST these people. I would give them negative rating if I could. They will tell you anything to get you to buy a car. They take advantage of people who need a car immediately. They overcharge for used cars and then sign you up for outrageous interest rates on financing. Then they tell you that you got a sweetheart deal! What a joke this Manager is. He should be ashamed of himself. We asked for the number for the Corporate office. They would not give it. Said to call and leave a message. Wallace Automotive you should be ashamed to do business in this manner. I will be reporting you to the Better Business Bureau and everyone in the Tri-Cities area that I can. You are TOAST!!!!!
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September 2023 by Samantha Wise
Dave is Fantastic! Would recommend. He made us feel welcome from the second we walked in the door, took the time to get to know us and even helped with our toddler while we signed paperwork! We will definitely be back to deal with him in the future 10/10
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September 2023 by Kris Williams
Thank you Tony Turner for the awesome experience. You were professional over the phone (texting) and we negotiated quickly and fairly before I drove the 2.5hrs there and it was so worth it. Car is beautiful. Drove away in a very short time and happy with my purchase so far. No pressure sales techniques from the sales consultant during the paperwork either, so thank you Polly for that!
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September 2023 by Amber Weston
Our experience purchasing a car here was wonderful. We worked with Dave Defillipo to purchase an 07 Camry. He created a great customer experience and I will never purchase a used car anywhere else. This makes our second car that we have purchased here and their salesmen do such a wonderful job of working with you to make sure you are getting a reliable vehicle for a great value.
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July 2023 by Tessa Norris
Ask for David aka Diamond! Best salesman to work with. So very helpful and honest. Would most certainly recommend to anyone, will for sure keep him in mind for the future. Happy with the Subaru bought!
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July 2023 by Marci
Made the appt on line for an oil change, tire rotation, greeted with a smile, comfy waiting area, no pressure to have additional work done and super nice people. Was charged more than expected which I didn't realize. I thought the additional was tax until I read the receipt.
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July 2023 by Flecia Armstrong
Looking to buy or lease a vehicle? Wallace Imports of Bristol is *the* place to go! Fantastic deals with a focus on customer satisfaction. They note exactly what you want and don't waste your time. Specifically ask for Teddy Testerman, and you'll have someone with an engineer's knowledge of all the vehicles with easy communication like you've been friends forever. We will definitely be repeat customers for years to come.
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July 2023 by Sandy Diffenderfer
I left a review on Wallace Imports of Bristol's website yesterday because I couldn't wait to post how helpful, Sales Consultant, James, was with the purchase of our new Subaru Forester Platinum. He was knowledgeable, helpful, courteous and forthright. I didn't expect to find the car we were looking for because we were unable to find it in Kingsport. Thank you, James, and all those at Wallace Imports of Bristol.
