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November 2023 by Sandra Day
Jason Garrett helped us get a reliable vehicle for a good price. He was outstanding in addressing our needs.Very upfront and honest with us from the start.Would definitely recommend him for a vehicle purchase.
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November 2023 by Angie Mann
Jason Garrett was awesome helping me get the exact Telluride that I wanted!!! He really worked with us & could not have been more accommodating!! Will definitely trade with him again! Awesome service!
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November 2023 by Evangeline P. Millner, CPhT
My only go-to place for all my vehicle needs. They keep track of how long the wait you experience prior to being greeted by a service member. Waiting lounge is comfortable though it can use some popcorn sweeping & probably disinfecting with the amount of folks that go there.
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November 2023 by Julie A.
Jason Garrett helped me pick out my new Kia. The process was fast and simple. Can't wait to enjoy my new ride!
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November 2023 by renee Pruitt-Jantz
Alex Keith, was very helpful and knowledgeable. He sent me home in my first new car, and made the experience very relaxed and pressure free. Will recommend Alex and Wallace Kia of Bristol to everyone .
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November 2023 by Kathy Scott
Tony and Dave were great. They were very friendly and accommodating. I told them my budget and they made it work and I drove out of there with a good, dependable vehicle.
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September 2023 by Ashley Addington
Tony is sales was amazing! I definitely am one happy customer! He gave me the run down on the vehicle from top to bottom and helped me get my best deal! If you want a great car for a great price with great service see tony!
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September 2023 by Ken R.
Bought a used Kia Sportage from a private dealership and took it to Wallace Kia to make sure all factory recalls were up today. The service advisor stated all were up to date and informed me that the engine was covered for life. Left the dealership feeling at ease that at least my engine was covered on this $17k purchase.Forward one year later and cylinder 3 failed --bad rings and was told the cost to replace was $6100. I mentioned the warranty lifetime coverage and was told by a different Service Adviser that it was a conditional warranty that applied only if the engine seized up or knocked. I was furious and went to the service manager and all he could do was apologize. He actually stated to me if I were you I would drive it till it seized. I was shocked he made that statement to me. Not liking that answer I spoke with the owner and basically got the same apology...I even offered to split the payment but no offer was accepted. I have filed a BBB complaint and at this time our joint savings was wiped out. My wife and I live off SS and are seniors and this was devastating to us.It seems to me that a service advisor who is trained and compensated well should be held liable for inaccurate information given.
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July 2023 by Laura Reihs
Bought my escape from David. I haven't stopped for a vehicle in over 20 yrs I came on another car and David told me that particular car had a issue and showed me this one. Was in my budget and clean and four wheel drive. Would recommend. Great!!
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July 2023 by Donna Cook
To whom it may concern,My name is Donna Cook and David is a true asset to your company. He put me in a newer vehicle of 5 years and $150,000 miles less than what I drove down here in. When I was driving here I honestly did not think that it would be possible for me to get into a newer vehicle but David did everything in his power and he made my dream come to pass. I can tell you, I would recommend anybody to your dealership and what's more important I would recommend David to anyone.
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July 2023 by Joshua Pendleton
Great experience in purchasing my new Kia. Jason Garret was an excellent sales rep. Jason made the whole process quick and easy and worked diligently at getting my payments right where I wanted it at. Jason is actually one of the greatest sales reps I’ve encountered, he didn’t pressure me in any way and was very friendly.
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July 2023 by Jerry Green
Alex was AMAZING! He made our car buying experience simple and smooth. I would highly recommend him when you plan on buying your next Kia. He is kind, courteous, and knowledgeable! Solid 10/10! Too bad I can only give 5 stars!
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July 2023 by Anna Burge
Brent was extremely helpful in ensuring I got exactly what was best for my family. It was by far the best experience I have ever had at a car dealership. Of course they are in the business of selling vehicles, but gave me options and time to think about it. I didn't feel pressured to make the decision right away, and returned another day to finish purchasing the car that best suited or needs/wants.
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July 2023 by Chandra Hanna
I had a wonderful experience at Wallace Kia. The customer service was exponential and the sales person Tony was awesome. The financial department really helped find me the best deal possible and were willing to work with me any way they could. I would highly recommend Wallace Kia to anyone including family. This is the second time I have bought a vehicle through them and both times I have had wonderful experiences.
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July 2023 by Chris Perry
Wish I could leave 10 stars!! Worked with Tony Turner he was awesome!! Flawless salesmen! Hit every number I was looking for. I would recommend anyone looking to buy a car go to wallace and seek out Tony Turner he's the best!! Knowledgeable, friendly, and best of all no pressure at all to purchase anything. I can't thank him enough!!! Wish I had went there sooner to purchase all my cars !!