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August 2023 by Kelly Ki
This review is solely for Bowater's credit card service, specifically how they handle suspected fraud. I booked a hotel room overseas via an online registration. I immediately received the automated fraud call wanting to verify I had made the transaction. I have absolutely no issue with this. My issue is that whenever this happens, I am made to listen to FIVE vaguely described transactions. As is usually the case, one description was so vague, I had to have the computer repeat all five. On the second round, the computer tells me the actual companies. Why, why, why is this necessary??? Why not start with asking "did you authorize a charge at XX hotel?". If I reply yes, problem solved. If I must go through five transactions, why can't the computer tell me the company names the FIRST TIME AROUND? Such a ridiculous, time consuming system.
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May 2023 by Luzenia Ingram
This "bank" is a joke there is ALWAYS an issue.
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February 2023 by Scott Bonk
I had a great experience opening accounts here. Quick, polite, friendly and informative service. It will be nice to have a local bank that's easy to access.
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January 2023 by Austin Chadwick
Amy Rackl is always very helpful and always goes the extra mile for her clients. I really appreciate her professionalism. She follows through with what she says she is going to do! Everyone at Bowater is always very nice as well :-)
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November 2022 by Les Speer
I have just joined as a member a couple months ago and every time I go to any branch I find very nice people waiting to greet me. If you are looking for a credit union I recommend Bowater
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November 2022 by Kim Brown
Everyone is so friendly and very helpful...I love it there that's why I picked it for my bank
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October 2022 by Shelly Sitts
Great place to bank with very helpful and friendly people working
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February 2022 by David Ingram
My post specifically reflects my experience at the branch across from the plant and across from Hardee's. I'm sure the folks at other branches are fine and friendly folks, trying to do a good job for their company. The branch I visited needs to reconsider which of their employees is interacting with the public.
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February 2022 by David I.
I would advise the higher management to clean house at the main branch across from Hardee's and bring in a proven team of professionals with some emotional intelligence. The first time I went in, the new accounts person was indifferent. The second time I went in, she was just mean. The third and last time I went in, she was an outright bully. Wouldn't it be better to embrace community members and build business?
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November 2021 by Deanna Kesley
I visited the Calhoun, TN location. The bank refused a currency exchange before seeing my money. I had a U.S. $20 bill that I would like to have exchanged for four $5 bills. Hardee’s restaurant across the street made the currency exchange without a problem.
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October 2021 by Alyssa G
I am a fairly new member of Bowater Credit Union and I absolutely LOVE it so far! I always feel at home when I walk into the Athens branch. Everyone is so kind and welcoming. It is super easy to sign up for a checking and savings account and they have the best people to work with.
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October 2021 by Valerie Killian
Bowater Credit Union is the best bank I have ever dealt with. I have been a member for 4 and a half years and they are always nice and helpful.
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October 2021 by Chance Nelms
10/10 would definitely recommend as a bank! Great and friendly staff.
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October 2021 by Danielle O'Boyle
Nice and friendly staff! Great place to bank!
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October 2021 by Danielle May Nelms
Great place to bank! Nice and friendly staff.
