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January 2024 by L G H.
I ordered a console after seeing the one I wanted in the showroom. What was delivered was not what I ordered in the first place. Although they stated that they would exchange it, the second delivery was the same as the first. It was just like the first one which was NOT THE COLOR I expected. Talking with the salesman about this was a lost. He told me that I was 'stuck with it' and that the store was not going to change their mind. I see nothing acceptable about this and do not see why I have to be 'suck with' an item which does not meet my expectations nor can be used for the purpose intended. If you ordered a stove and received a desk instead, would you be happy with it? I intend to report to the BBB too!
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October 2023 by Snowy Smith
Do not buy appliances here. They take weeks to get to a repair, months to get it back to you, and if your brave enough to purchase an appliance then do yourself a favor & purchase an extended warranty! And do not expect this place to provide you with a "loaner" appliance while they take MONTHS to get yours repaired. I lost over $500 in meat when my whirlpool refrigerator went out the 1st time. Never kept anything in the freezer after that. It has went out twice, the ice maker 3 times & it's not working again, freon leaked out twice, and the freezer is not working very good right now. Paid thousands of dollars for this refrigerator & after the 2nd issue I asked for it to be replaced & was told no, period. D.T. or John would have made this issue right. But the new generation of McCalls' takes your money & your just screwed. Good luck & best wishes McCalls because you will never get another dollar from this old lady.
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October 2023 by Ziggy
No pressure at. Friendly staff. Was able to look around and test ride ride every other recliner in thier without anybody bothering me. Try doing that at Ashley's.
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August 2023 by Sheila Spickler
Purchased a Frigidaire Gallery refrigerator 2-1/2 years ago. Evaporator coil failed and the refrigerator had to be taken in to D.T. McCall. Were initially told it would be about 10 days to repair. We're presently 4 weeks out. Our credit card has been charged and supposedly it is fixed, however three days into this taking place and no one has called to say when we're getting our refrigerator delivered. Called this morning and they said it'd be delivered when a truck was in our area. Terrible attitudes from customer service reps--terrible customer service period!! One reason we purchased from them was the knowledge that they have a "service" department. Don't be fooled.
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August 2023 by Victoria Wiggins
This has been this worst service I have ever had from a store. Our washing machine has been messed up for months now and they’ve had to order parts for it. THEY ORDERED THE WRONG PARTS FOR IT 2 TIMES. We can’t even speak to a manager. Whoever is in charge of ordering these parts don’t need to working. I know for a fact if it was their washer it would be fixed the next day.
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July 2023 by Joan Lewis
I just had a refrigerator delivered to my home in Carthage. I want to compliment the two young delivery men who delivered it. They were very kind, polite, and so helpful. They did everything to make sure I was happy with the placement in my garage. They were both a pleasure.
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July 2023 by Shirley Johnson
I went to the scratch and dent store in Carthage and the woman in there was just plain rude. Not to mention her personal hygiene was horrible her breath smelled so bad. She was so busy on the phone with what she said was crazys man that she didn't even have time to ask us what we were looking for. I will never go there again . And just for the record it was me and 5 of my friends there needing to buy so you lost 6 sales thanks to her... Christian Walker was her name if she still works there do not waste your time going.
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June 2023 by Steve Murphy
I went shopping for sofa or loveseat & recliner. There were no sales people on the floor to help me, which was a plus for me. I like to shop without interruption. I found what I was looking for, got a salesperson and purchased with no hassle. Delivery was quick and the guys did an excellent job navigating their truck up my extremely steep and difficult driveway. Assembled the furniture and made sure I was satisfied! Excellent experience
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May 2023 by JuJU Farha
DO NOT TRUST THIS COMPANY THAT THEY WILL RETURN YOUR MERCHANDISE WITHOUT CHARGING YOU 30%. Paying 30% for the merchandise I never received and never pick up is ridiculous. So they are making it hard for you to return merchandise you are not satisfied with after your purchase. They are rude and not customer oriented. The owner should review their return department staff attitude with the customer. I am surprised with the returned department not crediting me for the merchandise I didn't pick up because they were late getting it for me. I will never do business with them again. IF YOU NOTICED THAT THE OWNER DOES NOT RESPOND TO THE LOW CUSTOMER RATINGS OF HIS COMPANY!!!!
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April 2023 by Rhonda Ostrander
My dishwasher broke three weeks ago. I was told it was a pump for the water drain. The service guy ordered the part. I paid for it in advance. Apparently after waiting on the part, and the serviceman went to put it in, it inadvertently was the wring part ordered from the previous serviceman. Needless to say I was not pleased. Now I have to wait on the correct part again. And then set up another date to to install it. I don't think I'll be using DT MCALL service again.
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March 2023 by megan kuvvet
Hit my moms gate with delivery truck. Hit and run- didn’t tell her. Now weeks later she’s got to pay $$$$ for new automatic gate.
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March 2023 by Tosha Graham
Warehouse address:126 Swope Rd, Carthage, TN 37030Was told they have 3 different warehouse locations. Call to confirm based on the product your delivering.
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December 2022 by Donna Livingston
Easy to deal with. Good deals.
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December 2022 by Henry Lynch
Great place to shop been in business of over a 100 years. Free delivery and take off the old item
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November 2022 by Brenda Boyd
Very knowledgeable salesperson. Helped us get exactly what we wanted.
