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June 2021 by Camille Case
Great customer service. They have an answering service so if you call during business hours they always answer the phone. I have never had a problem there and love that it's gated and you have to use your code to get in and to get out of the facility. I have my account set up on auto pay so I don't have to remember to pay the bill each month and that's awesome!
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June 2021 by Josie Boston
Great place! Wouldn’t use anybody else!!
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June 2021 by Wendy McGuffie
The kiosk payments are never credited to the account and the unit is always getting locked out for late payments. The phone is NEVER answered. It literally takes MONTHS to get the payments corrected and the double locks removed.
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May 2021 by Denise R
Great customer service and very helpful. Storage area is very clean.
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October 2020 by Cindi Bella
There clean and have plenty of cameras and coded gate to get in.so feel safe with your belongings here.i do.
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February 2020 by Chris Wegener
Clean unit, easy 24 hour access.
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May 2019 by Patti Berbs
The women who runs this storage unit is so helpful! She was extremely kind and nice, and is always willing to answer any of my questions! She also has been helpful with directing me on the best way to handle my storage unit, and the materials I have stored there!
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May 2019 by Jenna Davis
The staff here are SO FRIENDLY! I had so much going on in my life and they really took great care of me and my stuff. The automated monthly payments made it extremely easy to pay each month and not worry about forgetting to make a payment. I definitely recommend this place!
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May 2019 by JOE SMITH
The staff here are always so accommodating and friendly. They have always helped me with anything I needed. I highly recommend this facility! As long as you pay for your rental you should never have an issues.
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May 2019 by Brandon Maynard
I have been a customer with Castalian Springs Storage for many years. The automatic payment deduction makes it very easy to pay my monthly bill. I have never had a negative experience. Great people. Great company.
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May 2019 by Catherine Cornwell
Excellent service! Friendly staff, very clean new facility. Will use again
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May 2019 by mary mcfadden
Friendly and helpful! Great place! I highly recommend them!
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April 2019 by Zak W.
Called to update my CC # and email contact multiple times. They never seem to get it right - which results in them locking me out of my unit, even though I'm doing everything I can to make sure they have a payment. It's really difficult to reach anyone as they rarely answer the phone and they haven't set up their voicemail, so you can't even leave a message. Due to the current lack of customer service, I would absolutely not recommend renting space here.
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April 2019 by Brenda Carter
Great place easy to work with thanks
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February 2019 by Utahna Brown
I payed for the storage unit online and never was given a code to enter the facility. I have called multiple times and left voice mails as well as multiple emails. I was charged and now I'm having to dispute the payment. Don't waste your time
