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February 2024 by Teresa Kindred
Bought the big package, couldn't get help with a lock out for 2 freaking hours. Had to finally call a locksmith.
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January 2024 by Katheryn Telles
Excellent service, Bryiana was extremely helpful with us.
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January 2024 by Juan Harmse
You guys nearly killed me. My cars battery died and I had one jacket on me, and it was 30 degrees outside. I was stuck in my car freezing to death, all while receiving false hope from a company that promotes themselves as hero’s. I called at 6pm, 7pm, 8pm, 9pm, 10pm and 11pm, and each time they reported the same message, “we will get back to you”. Turns out it’s now 11:16pm and not once did I receive a call. Someone helped me and essentially saved my life, thank God for that person. Stay away from AAA, and please understand that their service will leave you stranded on a blanket of disappointment, bad communication, lack of professionalism, and unreliability. Yes, a law suit will be made! It’s shameful to imagine it takes over 5 hours to provide just a slimmer of hope in freezing weather, an ETA.
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August 2023 by Larry W. Ford
Pleased with my experience today! My Member Representative was courteous and professional. I recommend AAA for all your travel needs.
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July 2023 by Tiffany Anderson
I called this evening stuck on the side of the road in 100 heat index and spoke with Judy (agent id 57635). She attempted to tell me they could not send a tow truck even though my premier membership costs 200/annually. She said her records showed I jad already used my services, however, she could not provide specifics on the services, the dates, or even the vehicle that was used. She became increasingly combative and when I requested a supervisor she refused to send me to one and the call was magically released. I called back spoke with an Alicia and she put me through to a person who was supposed to be a supervisor but behaved much like this Judy. His name is Orlando agent id is 37427. He immediately began trying to tell me why I didnt know what I was talking about and had used all of my service calls. He said he didnt even know how to use his own companys app to direct me where the service calls dates and details were listed but claimed he knew all about them. Multiple times I requested this info as he basically called me a liar. Eventually I requested an email of the details since he could not tell me anything about where he was pulling this info. Initially, he acted as if he was going to send me at least an email but then refused. He too was rude and combative- i stated i was not simply going to take his word for it, he certainly was not me. He only wanted to ram the info ONLY he could see into the conversation refusing to provide ANY proof. I was considering getting life insurance and other products through TRIPLE AAA. Now thanks to Orlando and Judy I know better. Not only is the customer never right but they deserve respect, records, the truth, or common decency. BUYER BEWARE
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May 2023 by Jeremiah Cook
Google says this business closes at 6pm, but they actually close at 5:30. This causes a problem when you arrive at 5:34pm. I informed one of their employees (as they were leaving for the day) that Google has the incorrect closing time on their website (which says "confirmed by business two weeks ago"). The employee stated she knew and they have complained to Google multiple times.
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April 2023 by Lisa eicholtz
Clean, professional, kind staff! They know the product well and we're very personable! We got a European permit here.. it was quick and affordable.
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March 2023 by buglover 1200
This is a review of the Road service in the Dalton area. Three times in a row, I have called in, a road service was promised & then hours later, more than 2, usually!! I have had to call in yet again to get another road service set up, by another, more responsive tow company (S&M). Glad for them or I would probably still be stranded& waiting...
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February 2023 by Steven Schulke
They were wonderful they help me get my driver's app so I can get discounts on my driver's insurance they were very patient and helpful
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February 2023 by Jamie Lane
(Maddi) Hector was awesome! He was very professional, and we had great conversation! Reminded that my membership to AAA is worth it!!! ☺️
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February 2023 by Bryan Walker
Totally ignored our scheduled appointment and took 2 walking ahead of us. Left and will find a better travel agency.
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January 2023 by Lady J
I am never disappointed with AAA Roadside Service. They take care of every call, and the membership is worth every penny even when you don't use it. I recommend it wholeheartedly. Someone gifted it to me and I have kepted it every since. My extended family is doing it now.
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December 2022 by Laurence K.
Save your time and money. These people are all smile when trying to get your money, but trying to get some customer service afterwards is a long walk in the desert. Not recommended.
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November 2022 by Lena Miller
Agent Becky was courteous and very helpful. She was so patient, I felt like we were old friends lol ??. I'm so happy ? I met her ?!!!
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November 2022 by Tal Cook
Randy is the customer service representative who I spoke with on multiple occasions. She is rude and unhelpful. I would not recommend working with her and as soon as my plan is over I will be switching to another insurance company because of this service.
