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December 2023 by Michele Cecil
I always get my son shirts from here. Super soft and great quality.
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December 2023 by Presley Beavers
I WALKED IN WITH JOY BUT LEFT WITH AGONY AND DISCOURAGEMENT AND DISPAIR. I ASKED A SIMPLE POLITE QUESTION AND THIS YOUNG LADY LAUGHED IN MY FACE. I DID NOT DESERVE THIS. I EXPECTED MORE FROM YOU AMERICAN EAGLE. DO BETTER. ???
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August 2023 by Ivy Sanderson
The gentleman that helped me find pants that were on a mannequin was super helpful and nice. They are XL friendly and had plenty to choose from! Fitting rooms had a service button so the employees could go and get you another size. Great AE with excellent staff and stock!
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August 2023 by K B
I’ve shopped at many aerie offline stores and this store about 9 times. Everything on time I come in it’s an awful experience and I leave with feeling down and sad when shopping is supposed to give you a high and happy feeling. I’m going to start having to do online shopping and not in store. I really highly suggest the store Manager reaches out to the Franklin Tennessee location for management and how to find a friendlier staff and friendly staff training meetings.
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August 2023 by Victoria Brown
I have been shopping at Arie/AE for years in different states. I will be shopping online and doing my returns at Northgate Mall from now on. The girl that checked me out was so rude. She tried pulling up my account vai phone # and it didnt work so she plugged in my email which also didnt work. She told me to give her my email to open a new one, I told her I didnt want to do that because I already have one and dont want to lose my points and told her to just do the check out without my account ( i literally just went to AE at NG with no problems using my email). She looked so annoyed and hit me with the Mmm and when she asked how I wanted my reciept, she said ill just print it since you dont have an email and tossed my receipt in my bag rudely.
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June 2023 by Sara M.
Don’t order curbside pickup on the app. The app told me someone would be right out with my order. After waiting 20 minutes outside, I called the store just for them to tell me they don’t offer curbside at this location and they are “working on getting the app fixed.” The did not offer to bring my order out after waiting so long. Poor customer service if you ask me. Emily was rude and did not seem to care. When I walked in to get my order, 4 employees were standing around doing nothing.
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May 2023 by Tate Crayne
most workers were great but the blonde girl named emily is such a rude mean girl… ruined the whole experience
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May 2023 by John Warren
Found some great deals on Blue jeans for my teenage son at 70% off
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December 2022 by Ryan and Laura Pickett
The store associate was very helpful and polite. He took time to make sure I had everything I needed and even helped me find where I had laid my keys down. I was so grateful. The day before I had also been in the store with my husband and daughter and the associate that day was excellent as well. He went out of his way to make sure we got the lowest price listed on the website and had them to price match. An option we wouldn't have known if he hadn't told us. Excellent experience!
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October 2022 by Caitlin Mcsorley
callie was not only sure to help me find exactly what I was looking for but also bagged my clothes, and rang me up. the SWEETEST girl with the cutest clothes!!!!!!!
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May 2022 by Gerbs Hannagan
I waited at the register for a time and no one was there the employees were all just talking in the corner, so I just didn’t get anything. Victoria’s Secret is downstairs, the prices are about the same, and there is always someone at the register there.
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April 2022 by Brooklynn Kern
Cute clothes but obnoxious staff. They follow you around and ask if you need a bag every 4 seconds.
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April 2022 by Preston Hicks
Wife gets her bras here and she looks good in them she said they are comfortable
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November 2021 by Micah Robinson
I wish I knew the gentleman’s name who helped me yesterday. Anyway, he was super wonderful and helpful. I would def shop here again.
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November 2021 by colby guffey
My favorite store !! Always have my sizes!!
