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January 2024 by Charles Myers Jr.
Good place, great people.
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November 2023 by Mark Swafford
Good service but prices are too high.
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November 2023 by Jennifer Burnham
They were able to handle all of my issues! Thanks guys for a great job!
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September 2023 by Allyson Weaver
I was having some issues with my car. We didn’t know if it was the battery or the alternator. Kyle was a fantastic help while trying to help me save money, but get the parts that I needed in the same sitting. Another dealership tried to get me to pay almost $500 for the battery that he installed for me at AutoZone for only 250+ tax he help me for 3+ hours as well. Very nice and dedicated. Thank you!
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September 2023 by Lissie Mae
Had to order a new part online and the large black man (Sorry if thats rude, i didnt see a name tag) working bought the wrong part for us, he also seems like he doesn't know what he's doing when looking up an item and is extremely slow at typing on the computer and sounding bored the whole time.
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September 2023 by Mary Horn
We were having a problem with our Jeep while on vacation , on a Sunday ( 08/13/2023) of all days and the day we were leaving. The worker who's name was Kirby was excellent. He went above and beyond helping us , gave us a diagnostic , helped with the battery , gave us suggestions etc. He earned his worth and then some. He really deserves a raise or promotion . For someone working on a miserable Sunday and having to deal with a panicky woman and her 2 kids who did not know a thing about what was going on with the car he stayed calm and really helped us out . 5 stars for Kirby and your place .
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September 2023 by Randy Norton
Had to do repairs on my truck.Lovon the Manger took extra time to help me with a starter I had bought that was defective, he got me a replacement that took care of all the problems.Greatly appreciated.
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September 2023 by Jeremy Irvin
Got the wrong part’s delivered online, went into the store and a SUPERVISOR gave me a second wrong part. I’ve been without a car for 5 days because this company doesn’t know what parts go on what cars. I also reached out to customer support and never heard back. Never will ever give auto zone another penny.
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July 2023 by Noah Marr
Caring staff, even when busy. Always make the time to assist in locating parts, quick to grab something from the back for you as well. Location can get busy .
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May 2023 by Shalaya Bailey
Lavon was a great help , excellent customer service and very friendly and knew his way around the store. I’m not sure if he was a store manager or floor manager but he was awesome. Will definitely visit again.
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May 2023 by Katherine Zwitter
I needed to pick up car parts that were called in from a mechanic. They had the parts waiting for me at the front of the store when I arrived. Very appreciative of the quick in and out service!
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May 2023 by Tracey Blackstock
Very nice helpful and helped me find the part at another store that they did not have in stock
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May 2023 by Bri.
I would’ve gave 5 stars at first for excellent customer service but that dropped quickly. I waited over 5 days for a part that I have the receipt for & some odd reason they couldn’t seem to found the part ? . Lets not forget to add the icing on the cake , the store manager says “hold on” as if he’s actually going to do something than hangs up instantly . Forget y’all & God bless (frfr) .#WeAllNeedJesus?
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May 2023 by Andrew Hanson
O’reillys is so much more helpful. Better prices, employees, and experience there.
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May 2023 by Roger Darren Ward
The most lying store associates I have ever dealt with. I purchased an automobile battery from this location. I was traveling a lot that month so I wasn't driving the car that the battery was in. Henceforth the battery drained. The warranty had expired one day before. I took the battery to this location ask them to check it out to see if it was still good. Store manager came back and said nahh your battery is toast. Won't even hold a charge. So I ask if he would honor the warranty it's only a day past the purchase date. He says nahh sorry I can't do that!So I started my car with a battery from one of my other cars. Put the supposedly battery that the manager said was toast in the car . Connected it and started driving around for about an hour or so.Got back home turned off the ignition tried to start the car and low and behold the car started right up! Unbelievable! All the battery needed was charging. And to think the lie the manager told me I almost purchased another battery. These people at Brainerd road location are completely untrustworthy. You have been warned. Go to O'Reilly's they are more honest
