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January 2024 by Amyra Brown
Bank closed and atm off
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January 2024 by Joel Rowe
Long time customer! Branch Manager Meghan Hibbs is very rude & not good with people! I will be closing all accounts out & employees if she isn’t relocated or let go! I know I’m not the first. She intentionally wanted be to blow up but wouldn’t give her the satisfaction
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December 2023 by Hanah Tran
I opened a bank account a few days ago, Mr. Mike was very enthusiastic and explained clearly to me all the necessary information. He also used translation software to make sure I understood because I'm not good at English. I'm very grateful for that, thanks so much!
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November 2023 by Allison Huskins
Closed early with no signage or warning. I was unable to complete a time sensitive deposit. One older gentleman who was there was kind enough to apologize, but I won't be returning to this location in future.
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September 2023 by McKenzie Felthoff
Worst experience I’ve ever had at a bank. Tried to go in with questions about a savings bond. All three employees had no idea how to handle the bond. The two female employees were very rude and made me feel like I didn’t belong there. I believe one of them was named Hilary. I tried to ask them questions about where to go/who to talk to and one of the women told me that I can “google that information”. This is main reason I closed my first account with them and will NEVER recommend using them to anyone in the future. Completely unprofessional.
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May 2023 by Don Jones
Went to this bank. Customer of mine wrote me a check to do some work for him. The bank would not cash it at all. Went back to customer check is just fine bank will not cash check told me to go to my own bank. It’s probably why this bank is only got a three star rating Call the main corporate office very very rude people acting like I was some kind of criminal that it was not a good check. Customer called the bank still would not cash the check.Would not refer anybody to this bank or have any other dealings with this bank or take a check that has to do with Bank of America
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August 2022 by Kelly Carroll
I think the poor reviews were either under different management or are from awhile ago. I have been to this branch twice for different needs and have been graciously welcomed in both times. It does get busy but they move through the line quickly. The relationship manager Katherine Martinez is wonderful, detailed and very professional. The tellers at the counter are very nice and welcoming as well. Cannot recommend this branch enough!
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July 2022 by Adrienne Marsh
Katherine Martinez was amazing and she not only assisted me with what I needed for my initial visit but she went above and beyond, weeks later, communicating with me in regards to an additional circumstance I needed resolved with Bank of America. People like her is what keeps business running and she was beyond willing for my needs. She even offered additional help for questions and concerns in the future. Thank you for going above and beyond for me Katherine.
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July 2022 by Larrs Bennett
I am not sure why this branch has poor reviews. They have always been great to work with. Yesterday, Stacie and Katherine were awesome! Super friendly and quick.
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April 2022 by Michael Rowe
Horrible service from there new branch manager & tellers! Couldn’t set me up on quickbooks or direct pay for my business! Rude & in professional employees @ this branch! I always have a six figure balance and be treated like this is unacceptable! They should fire all of them especially the manager
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December 2021 by Margaret W.
Nine times out of ten this branch is closed for no apparent reason. I can not count the number of times that I have driven to this bank to do business and there is a sign posted on the door saying that "due to circumstances beyond our control, we are closed today." This is a branch in the heart of downtown and located in a major financial center building, you would think that it would be open due to its location. I understood staffing issues were real during COVID and unforeseen closures do happen, but last time I was able to go to this bank and comment on the frequent closures, they assured me that it would never happen again and that they had systems in place. I am very frustrated and honestly surprised that at the end of 2021, they do not have better protocols and systems in place to stay open. This bank sucks.
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December 2021 by Brad Bennett
I had an auto payment set up to pay $50 a month on my balance. When my balance was $.12 they still deducted $50 from my bank account which left me with a negative balance of-$48.88. I complained 3 WEEKS AGO! Still waiting for my money. I’m 64, done a lot of business with many banks. This one is the worst by far.
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September 2021 by Bayneisha Bradley
I was simply trying to help my grandfather get his card unlock & some female black manager was very rude to me & arguing back and forth with me. Very rude mouth & unprofessional I will not be going back to this bank. She’s tall and you will know her when you see her because she mean & arrogant. I usually go to the hixson one I have been reminded why I don’t visit this one . I wanted to complaint but I didn’t she will dig her own hole. I’ve never felt so disrespected in my life.
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September 2021 by Lorne Steedley
Recently, I visited this branch and I felt profiled. Imagine! Here, I am coming to MY BANK of more than 20 years to request a few rolls of quarters. In my earlier visits (at this branch), I presented legal tender and received the quarters. Today, I was asked if I were a customer. It was explained as policy. Really? Allow me to provide context, its after 1:00 PM. There's only 1 other customer in the bank. That person is being assisted by another teller. Crazy! Here, I am attempting to execute a transaction which takes 2 minutes to complete. The entire experience was very subjective.
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September 2021 by Gabe Vacaliuc
Wont answer phone calls. Clerks aren't present in the lobby.
