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April 2023 by Liz Preston
First off I want to clarify that my review is only for this company's failure to my release of medical records in violation of my patient rights and not a reflection on the physical therapists or staff at my location on Dayton Blvd. Both Jace & Amber are amazing, but I would advise against using this company to anyone needing any medical release forms as part of their treatment.The at fault driver's insurance company submitted a request in mid-November for my medical records relating to a motor vehicle accident where my vehicle was totaled and I had significant whiplash. It has been four months since they requested my records and I am still waiting for the release of these records. I have also personally made a request. These records are the ONLY thing holding up my settlement negotiations. Comparatively, Atlas Chiropractic where I also went for treatment actively communicated with the insurance company upon the start of my treatment, billing them directly and releasing my records within a week.I had to buy a new car and had a lot of expenses related to this accident and need to get my case settled ASAP. But I can't get any person on the phone who will talk to me about this issue and staff who have followed up on my behalf have also gotten push back about medical records and have been told not to bother them about this issue. According to HIPPA, I have a right for my medical records to be release within 30 days of request. It has now been over 120 days and this is just absolutely unacceptable.I have been a patient since June and still an active patient but I am strongly considering taking my business elsewhere because of this issue, which is a shame because I really like my therapist and think he does an amazing job. But no one should have to wait this obscene amount of time for the basic service of obtaining medical records which violates their rights as patients. Also, I have no ability to discuss my case with any person in the company about how much longer I will be waiting or file a complaint, which is completely outrageous.
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December 2022 by Sheri Crawford
I came to this clinic after a shoulder surgery and I cannot express enough how happy I am that I landed here! I went from stuck in a sling to better than I was before surgery. I got to know all of the staff here and I cannot recommend each of them enough. Everyone was patient, so knowledgeable, and fun enough to get me through the hardest parts of my sessions. From the kindest front office staff and most professional therapists, I really did start to feel like a part of the family. I hope I don’t get injured again, but if I do I will be back!
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September 2022 by Miss L
I came to them with a bad case of sciatica and hip problems but my therapists worked with me patiently and healed me. Thanks to Chris, Jace, and Amber for helping me live my life normally again.
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August 2022 by Samantha Bayles
I've had to have PT a few other times during my life and hated it. I had shoulder surgery in June and started going to this location of Benchmark a couple of weeks ago and for once I can't wait to go to each session! Every physical therapist that I've worked with here has been amazing - friendly, caring, extremely knowledgeable, and best of all, they take the time to tell you what they are doing and why! I've learned so much! I highly recommend the team at this location!
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July 2022 by Benjamin Sorrell
I was referred for a sudden crippling lower back pain. Medications were not a long-term solution.Mason did my intake. He was knowledgeable and caring and extremely easy to talk to. He showed a lot of sensitivity to my pain during the initial assessment, which was reassuring. He designed a set of simple exercises for me to do daily. I started seeing relief in the first week.Halfway through, I was transitioned to Kurtisha (I was nervous about this). Her obvious competence reassured me, and her buoyant personality made my visits enjoyable. As my condition improved she tuned my exercises to get me the best benefit.Throughout my treatment their receptionist/scheduler was kind, easy to work with, and fun to talk to. I would not hesitate for a second to recommend any of these people to friends and family.It is amazing how well this referral worked for me.
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February 2022 by Jan Fuller
I am 100% healed, I did it with a smile on my face, eager to attend Physical Therapy at every single visit! Exercise is Medicine and "Community" is in abundance at Red Bank BenchMark Physical Therapy. Thank you, Mason and Katie
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January 2022 by Rebecca Morgan
My physical therapist, Mason Earp was great! He was knowledgeable of my surgery, caring, and made sure I succeeded. The environment at the Red Bank office was always warm and welcoming. If I ever needed physical therapy again, he would be my first choice.
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December 2021 by Wanda Pearson
Today was a big day for me. I graduated from PT. Mason has truly been a joy to work with. Having never had PT before I was somewhat apprehensive but Mason immediately put me at ease. His knowledge, encouragement and professionalism was so appreciated. He's a great therapist and I only wish I could give him more than 5 stars.
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December 2021 by Aaron Rogers
My experience with BenchMark in Red Bank was great! I wasn't sure before the therapy that I would be able to accomplish my goals. But Mason worked with me with encouragement and pushed me with a lot of different exercises. I surpassed my goals in the four weeks my doctor alotted me and he released me this morning , the day after my last day of therapy. Great place and great people!
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December 2021 by Anita Bone
I was in so much pain when I walked into Benchmark PT at Red Bank and met Katie \u0026 Mason. The office is very welcoming \u0026 kind. Mason is awesome, very professional \u0026 definitely very knowledgeable. He knew exactly how to help me \u0026 he did. Dry needling was exactly what I needed for very tense muscular pain. I tried 3 deep tissue massage, didn’t phase it. I highly recommend this facility \u0026 Mason. I would give 10 ⭐️ if I could. Great Job!!!!!
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December 2021 by aidan walsh
I am 16 years old and had fallen off my horse, fracturing my pelvis in three places. The pain continued for quite some time when I finally got sent to physical therapy. I was directed toward benchmark physical therapy, my physical therapist being Mason Earp. Mason was an incredible therapist and he made sure I was comfortable in every practice we did. If you are a parent questioning whether or not you’re comfortable sending your child to physical therapy because of the physical touching aspect, I recommend sending your child to this location. Mason made sure I was comfortable and contacted my parents prior to our visits to make sure they were also comfortable. Mason is very light hearted and enjoyable to be around. The receptionist, Katie, is nothing but smiles and laughs. She makes you feel incredibly welcome and comfortable. My pain was nearly fully relieved in only a couple of months. I cannot thank Mason enough for providing me with an incredible experience at Benchmark physical therapy.
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September 2021 by WENDY BUTLER
I have had an excellent experience at the Redbank, TN location. I suffered with plantar fasciitis for eighteen months. I had seen other physical therapists, used a brace at night, and only wore Hoka tennis shoes for a year and a half. My foot was in constant pain. I had decided on foot surgery and my friend said I should try dry needling. So I decided to try the dry needling at Benchmark. Mason, my physical therapist dry needled my calf twice and used other tools on my calf. He also showed me a lot of new stretches I had never tried before. Within 3 weeks, Mason worked wonders on my foot. I am no longer in pain. I can’t say enough good things about Mason! I can tell he put a lot of thought into the PT plan he used for me. I have told all my friends and family about Mason but I feel like anyone who is suffering with plantar fasciitis should go to Benchmark and see Mason. I will forever be grateful to him!
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February 2020 by melanie hutcheson
I wish I could give 10 stars! I went for my back and knee, and I am still amazed at how much better I feel. I was always injuring one of the 2, but it's been almost a year since I went and I still feel better than ever. I learned so much in those short weeks, and it's still helping! The entire staff was so kind and accommodating too. I brought my busy toddler and they made each appointment a breeze for us. Thank you Benchmark, for everything!
