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December 2023 by Ronald Prigmore
I went on December 1, 2023 to inquiry about the prepaid internet box and the wait was very long and when the representative finally wanted to help me when I told her that I was going to leave and that is a problem. She asked for my address and stated that my address couldn't get service but I went on December 2, 2023 and got a prepaid internet with no problem at the Boost Mobile on Rossville Blvd. The customer service was horrible I was thinking about purchasing a phone from this location, but you all will never earn my service. You never decide to assist a customer when you hear them say they are about yo leave. If you didn't want to help then that's all you have to say.
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November 2023 by Rodney King
Yesterday on Wednesday on November 1 , 2023 around in middle afternoon . I went to go pay me and my wife Mrs Wendy King ?, is phone bill the unlimited plan . And last month I started the unlimited plan for my wife Mrs King for 50.00 plan . And I had Willie Mac the employee to up grade the plan for me for my wife Wendy King . And he said I had to pay 108.00 for her phone plan and my phone plan the unlimited . Well on Wednesday November 1 , 2023 I told we both had unlimited plan and that I pay 108.00 . And he said it wasn't in the computer of there's . And I had to go back and pay 35.00 again for the lower plan . I wasn't to happy about that ! And I think about changing Boostmobile stores since Willie Mac can't get right ! He is a nice employee . But he had to redo it again and put my lady Mrs King ? on the unlimited 50.00 plan . And it sounded like he said something that someone else was on my wife Mrs King is phone plan . But it should be my wife Mrs Wendy King on that phone plan . We both like Boost mobile . But he acts like he doesn't have it together . Hopefully we won't have problem again the next time we go there . Because if we do ! We will start going to another Boost mobile store ! But if my wife Mrs King wasn't so stubborn to stay with Boostmobile company , then I would change phone company's .
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July 2023 by Google user
Horrible customer service. The black guy with the dreads is very unprofessional, he wines like a child and is horrible!! I walked out because of his ways. Get rid of him!!
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June 2023 by Billy Jenkins
Horrible customer service. The black guy with the dreads is very unprofessional, he wines like a child and is horrible!! I walked out because of his ways. Get rid of him!!
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March 2023 by Jami M
Rude. I asked for help and the guy working said come into the store and then hung up on me without saying anything else or even listening to what was going wrong
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February 2023 by Debra Hewitt
Nobody is ever at the East Ridge office, and when they are, the hours are extremely limited, and the door is usually locked.
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October 2021 by James Sanders
Nobody from this company will do anything to help with a problem you're having. Instead you are told to talk to corporate. But you will not get any information from them about corporate or any information.
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June 2021 by Mahmud Shatrat
Unprofessional, bad managementPricey
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March 2021 by Krissleigh Perez
I didn't go to boost mobile i went to the store beside it
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December 2020 by Deborah Johnson
Over the phone it was so easy.but when it call the Boost store they want money to active my phone..... On line Boost Thanks
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September 2020 by Levi Nile
Latrice was awesome! Fantastic customer service. She actually kept me from dropping Boost altogether! ?????
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September 2020 by Angela Putman
The guy was honest fast an friendly
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September 2020 by Tell Em T.
great service, though there was a strange man there who offered a quick BJ and OF COURSE i had it! awesome cuh
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July 2020 by Thomas Stinnett
Found a great price for our kids phones and this is a great location. Thomas was very helpful and knowledgeable about the products and services. We look forward to doing business with him again in the future.
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June 2020 by sandra martinez
Great customer service they know how to handle themselves when another person came in before me being rude. Thank you for your amazing service!
