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March 2023 by Jeffrey Edwards
My granddaughter was excited about shopping here!! Unfortunately upon asking for a fitting room at 7:35 the on duty/manager said fitting rooms were closed! Store closes At 8. I asked why she said they were closed. After I stated to mgr it's ok you have an 800# she changed her mind. Her attitude definitely set the bad culture in your store and directly impacted her subordinate associates!! This is the Hamilton mall in Chattanooga!
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April 2022 by Symonne Pierce
I'm very happy this store is back but it did not have the same shoe selection as before! There was also no Plus department in this new store. The sales were still great but the inventory was scarce.
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April 2017 by Melanie Davis
I left this same review on Yelp but I'm leaving it here because I want to make sure people know what they're getting into here. Hands down the worst CR I've ever been to. Thank God they're hiring because they need it. The two girls working were super rude and sassy. They rushed customers out and stopped letting new customers in almost 10 minutes before they were scheduled to close. I wish I had taken a picture of the fitting room I had because it was disgusting, dust bunnies and garbage on the floor like it hadn't been swept in months. When I went to check out I ended up not getting a top because they said it was full price even though it, and all of the similar in stock, were on a sale rack. I bought a dress that had a $15 sticker on it and they still tried to charge me full price and argue about it when I said it was marked lower. They did give me the dress for the price marked, and then shut the gate behind me as I was the last customer, as they had already turned away at least two people that I saw first hand, still four minutes before close. I'll never visit this store again, I love CR but this really put a bad taste in my mouth.
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September 2015 by Ebony Johnson
Went into this location Monday night after 8 pm, 3 of the young ladies working there, never once greeted me or my friend, walked by us several times, never asked if we needed help or anything. Made us both mad considering I'm a retail manager and she was once one. If either of those girls were managers, they were a poor example of customer service to say the least. Very disappointed
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October 2009 by A Google User
I went for the first time on 10/09/09 the clothes and everything in the store was amazing but the staff def was NOT! They were very busy and seemed short staffed! There was never nobody found when you needed except at the cash register! They could've got more business from me if they had more people to wait on people. I just got tired of waiting on dressing rooms and people to get shoes! So i finally left after buying 1 pair of jeans and 1 pair of shoes and being in the store over 1 hour! Yeah, that crazy!
