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April 2024 by Deshawn Templeton
Worst cold stone I’ve been too girl with nose ring brownish hair was extremely rude needs to be taught customer service never coming back
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April 2024 by Ansley Smith
Waited 25 minutes and paid $8 for this. I could have bought at least 1 pint of ice cream at the store for that price. Ice cream tasted good, but bad service and very under quantity. I had to eat it with a spoon and was literally less than 8 bites.
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March 2024 by Nero Thalmor
Love that everything was made fresh. Way better than any other in this area. Love it!
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March 2024 by Mary Farley
Kid-friendliness: Kids loved it - portions are huge!
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March 2024 by Anthony Gamble
Love going in this place when it’s working properly. 6 people or less in front of me in line the last 3 times. And never takes less than 30-45 mins to get so basic ice cream. Sat here and watch a customer wait 10 mins to be checked out for one milkshake while two female employees talk with their backs turned right next to register tonight. Next customer in line had been waiting so long to be checked out she had half her cup of ice cream melting down her arms. Then after checking them out the male was the only one doing any work for another 10 mins while the two girls played on their phones. Past 3 experiences here have been the same. At what time do you finally fire lazy employees.
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March 2024 by Cecil Moon
Will not answer the phone.
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March 2024 by c j
we have been to this location before and have never had an issue, but this past weekend 2/24/2024 was just horrible. The line started just inside the door, it took about 45 minutes to order, when placing the order We understood why, out of the three working only one seemed to know what he was doing, the other two stuggled to scoop out the ice cream, so if you ordered a large you are out luck because what ever they were able to dig out, that was what you got, then there was the mixing or lack there of, which consisted of throwing some toppings on, fold it over once and chunk it in a bowl.whoever owns this place should be ashamed to put out this kind of service and product, it's obvious they don't care about the customer.Its unlikely we will ever visit here again.
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March 2024 by Razan Sheikh
I never write reviews but this one needed it. Waited 45 min in line because the 2 workers were taking their sweet time and looked frustrated every time a customer walked in. She finally gives me my ice cream and I see a peanut on top and I’m extremely allergic. Also while she was scooping the ice cream she grabbed with her bare hand, no gloves. She then barely even mixed the ice cream and was spilling it everywhere while trying to put it in the cup. THE ICE CREAM HIT HER SHIRT AND SHE PROCEEDED TO PUT IT IN THE CUP AND GIVE IT TO ME. The other employee was making ice cream to take home because it was close to closing time when there were multiple people in line that still hadn’t ordered. Absolute worst service I’ve ever seen.
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January 2024 by DarkPassenger 8
Good ice cream but the place is run horribly.
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January 2024 by Millicent Blalock
Waited in line for 20 minutes and then stood and waited longer while the two girls put us on hold to do a grub hub order. No sense of urgency and not attentive. Order was wrong but didn’t want to wait any longer to have it fixed.
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December 2023 by Brian Post
The ice cream is always great! Michael deserves a raise for his excellent service and attitude in the face of adversity. Get this man some backup!
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December 2023 by Alexia Parker
Severely under fills portions. I went in person and paid for $32 worth of ice cream. I probably won’t be back again. Like this is definitely not enough ice cream for how much is paid. They did it the first time I came too, but I thought maybe it was the other person. Nope.
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November 2023 by Chuck A.
Drove across town for ice cream here at 7:30pm the doors were locked. Asked manager why they were closed early and he made excuses that made no sense. Never again. I truly hope they go out of business. Horrible management.
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October 2023 by Shannon Porter
Sitting at Coldstone in Chatanooga and have to say the person that is working is the BEST. Taylor is all alone with a busy store still smiling at everyone and rushing to get everyone served fast and efficiently. Great experience with service and ice cream.
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September 2023 by Tim Chambers
Whoever the young woman was working this place tonight was absolutely amazing. I was the very last customer and I watched this woman “alone” handle a line of customers with grace and kindness and with an attitude uncommon in this industry. Enjoy that tip. You deserved it.
