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January 2024 by Robert Parry
Just created account last week along with making cd deposits. Tried to make another deposit today. Teller was very rude and zero help. Probably made a mistake in moving from tvfcu
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December 2023 by Aubergine Aura
The staff at the Highway 153 brach, especially the manager, is outstanding. ComTrust is not open on Saturday, which is a no-go for many. But I like that because I enjoy my weekends and believe everyone is entitled to that time. I appreciate that I can call my branch--not an 800 number--and get help from people who know me and whom I trust. If only reviewing the branch, I'd give ComTrust 5 stars.However, the executive level management leaves much to be desired. I've banked with ComTrust for 10+ years, both business and personal. I use the bill pay program and have their credit card. A few years ago, on the bank's comments page, I highly complimented the branch staff. I also stated that rather than having 3rd party providers for all the "extras," like the credit card, bill pay, etc., as a member, I'd be MUCH happier if these services were brought in-house--even if that meant I paid a little more for the services. I prefer that ComTrust hire members of my community for good jobs and opportunities instead of my dollars being sent to a corporation in another state or even country to have these services more cheaply, but poorly performed. I never even received a reply!Beyond this, there's no attempt at outreach to the members--our opinions are not solicited--we are not made aware of meetings and encouraged to attend and participate, etc. This is a tremendous shame because it means ComTrust is failing to live up to the whole point of credit unions--member ownership and involvement!I think the executive level management--president, vice president, etc.--is completely out of touch with members, and/or don't really care what we think or want. For this reason, I hesitate to refer people to ComTrust, and I suspect it is why ComTrust may not be attracting younger members or meeting is growth potential.
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January 2022 by Trish Schild
Teller was rude and very unprofessional. My family has done business with Comtrust for years...so disappointed to be treated in the manner I was today. It's okay to say no.... It's not okay to be rude while doing it.
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January 2022 by Eastin Rector
It’s banking made serious
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April 2021 by Flo Conner
I have been a member of this credit union since I was born and my parents opened up a savings account for me. Great personal customer service, convenient locations and the online banking apps make everything easy. If you’re looking to get rid of your bank fees and high interest rates on loans, Comtrust is a great choice.
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January 2021 by Takela Room
I've been with Comtrust For 25yrs and this Branch Has the Absolutely slowest drive thru. Its sad.
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November 2020 by Takela & Kym
I've been with Comtrust For 25yrs and this Branch Has the Absolutely slowest drive thru. Its sad.
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April 2020 by Charlie Daniel
I've been with them for years and the Hixson Comtrust is the best the Ladies are just wonderful and very Professional love going there my family and I will not go anywhere else thanks for letting me share
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February 2020 by Jack Rudez
I have been a member for 30+ years and will stay a member because of the professional and caring staff at the Hixson office. In my book the Hixson office rates a 10+ when it comes to customer service.
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July 2018 by Alondra Velasco
Love this branch. We live in Brainerd come here because of the great customer service! Friendly ladies!
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June 2017 by Stephen Hamby
A great place to bank. Everyone is nice here.
