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March 2024 by Tyler Carmichael
Took about 10 minutes and we were in and out. Very profession at the desk and handled everything we needed perfectly.
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March 2024 by Lela Pinkard
Thank you Jason Layne for your kindness and excellent customer service and so much hands on assistance. May God continously bless you and your family and shine His FAVOUR upon you and COVER AND PROTECT YOU ALWAYS. Lela Thomas and Frederick Pinkard
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March 2024 by A. M.
Absolutely great. The facility is extremely clean, easy to access, and secure. But most importantly to us as we were moving a relative (out of an apartment into senior assisted living and then disposing of large items after our relative's passing) was having people in the office we could depend on to help us figure out options and access. We were often having to call from out of state and recently Jason was just amazing to work with on a particularly complicated situation. I highly recommend Prime and especially Jason. Thank you, guys!
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March 2024 by Diane M. Rettinhouse
Excellent, friendly and knowledgeable staff. Amazing service, super clean, safe, secure and well maintained facility!
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March 2024 by Alex Price
Jason is the man, best storage in Chattanooga
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February 2024 by Dustin Hedrick
Great year there! Convenient to my home on signal mountain.
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January 2024 by Dtb Tenthirteen
Prime doubled my rate as soon as they took over the location at Mountain Creek Rd in Chattanooga. They didn’t give me more space, they didn’t give me additional service, they just doubled my rate in the name of greed. I will never do business with prime greed again.
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December 2023 by Cora Brown
Never used the storage space, nothing was ever placed there. However, I was charged a huge fee for a lock and mailed a key that I refused and the mailman returned it. When I realized I was not going to ever use it and cancelled it. I was refused a refund for the coming month because they had did the draft the day before. Prime Storage claimed not to have the key to the lock and charged me $50.00 to remove a lock. I cannot say I had a good experience. I can say I certainly paid for the experience. Very costly lesson.
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December 2023 by Benjamin Wardell
I’ve used storage units for 20 years and Prime has far and away been my best experience. Fantastic customer care, well-maintained buildings, and great prices.
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November 2023 by Two Twelve Visuals
While visiting Prime Storage to complete my registration I had the pleasure to meet Jason who assisted me with finalizing the process. Jason was very professional and prompt with helping me. I am grateful that he was there to help me!! Awesome awesome service!!
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October 2023 by Maria Svrlinga
Customer Service was very Polite with quick detailed responses. They were very helpful and made the process quick and less painful than their competitor. They also made you feel like your belongings will be safe and well taken care of.
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October 2023 by Kevin Jones
Having issues with my apartment complex so I'm trying to get out as soon as possible. Luckily I was able to get some assistance working with Derek. In the line of business I work in we deal a lot with CFF, being Clean, Fast and Friendly. Let me tell you, the facility was clean, the service was fast and the associate was more than friendly. Can't recommend enough, keep up the great work ??.
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October 2023 by Glenda Douthard
Wonderful Special! I couldn't beat this one. I hope the move in special will last for 5 or 6 months. I got 2 Medium size Units for less than the 1 Unit I was paying at another storage. I will not mention that business name I did use them. The Gentleman that assisted me really took his time, showed me the Units and told me about the move in special for Labor Day. I took advantage and here I am satisfied...Keep the the promotion price for several more months to help those out that's trying to get a better deal.. You will pull in Customers.
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October 2023 by T. Taylor
Amazing customer service! Derek is very knowledgeable, friendly, went out of his way to ensure I understood everything, took me to my unit, made sure my access worked, etc. Unit was very clean and site is well maintained. Would highly recommend!!
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October 2023 by Julian Ferretti
A recent house flood has left me in desperate need of protecting what little personal belongings were not destroyed while I navigate this chaotic time. Shopping around to a few facilities I either could not find exactly what I wanted or was a bit sketched out by the employees in charge of my properties safety. Then I found this place. Erik or Derick, cant remember his name exactly but he heard me out and helped me find exactly what I was looking for and was a total joy to deal with. The units were clean and just right for what I needed. If my initial experience is anything to go by, I will DEFINITELY vouch for this company. 5 star service.