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March 2024 by Naomi Taranis
Was a customer for almost 5 years. At the end of 5 years I was paying almost double the original price. Prices were raised with very little notice and no consideration for the loyalty/consistency of customers. In addition to that, they removed the internal customer restrooms. CubeSmart is entirely about profit and does not care about customers. I will say that they do maintain the facility well, which is why it's 2 stars instead of 1. I have seen other places that had pest infestations and took no responsibility for it. I had no issues with my items degrading because of temperature or pests, etc.
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March 2024 by Barry Snyder
Clean, efficient, secure. Our son, has a space there. Easy.
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March 2024 by Johnny Johnston
Only pushed the one star so that I can leave a review about how the office staff do not listen when you tell them they have the wrong number and continue to get calls stating the wrong name about a unit that has been reserved not once but several times.
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February 2024 by Edith McCommon
Always friendly meet my needs
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January 2024 by Nicholas Mattox
Nice place but raises prices unnecessarily. I started at around $55/mo and over the course of two years, my unit increased to $160/mo. Absolutely ridiculous.
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January 2024 by R WILEY
Clean and the price is reasonable and the manager was nice and explain everything and took her time and Mindy answered all my questions
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January 2024 by DONNA HICKEY
Friendly clean associates we’re always professional
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January 2024 by Joshua J. Hernandez Soto
I don’t recommend this storage facility, if google had an option for 0 star I would, why? They are increasing the prices $20-$40 every 3-4 months, the storage has bad pest control, theirs water leak from the roof, and drugs going in and out. Yeah that facility is not safe or secured for your personal stuff.
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January 2024 by Grandson Jones
Great storage! Mindy is Awesome Sauce!! Very helpful & kind!
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December 2023 by Charlene Harris
Mindy was very helpful and had such a great attitude. I really felt comfortable with storing my things here. Awesome experience!
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December 2023 by Tim Crane
This is the absolute worst storage unit company on the planet. If I could give no stars I would. There is drugs coming in and out of this building and the management knows all about it and doesn’t do anything about it. The management will also look into your units without you knowing it.This is not a safe place to be. They close the bathrooms that are accessible after hours so you will not have access to the facilities. These people will not give you your money back under any circumstances if you are not happy and want to leave. This place is not safe for anyone, there are people using drugs and living in these units. There is people complaining about them going up on there rent every year and they don’t care. Upper management only cares about your money and not your safety nor your reviews. The only way we the people will be heard is by standing together with our combined voices. Don’t let these people take advantage of you and your friends and family. Again, I would give them no stars but Google want let me. Do your due diligence and read the reviews on storage units before you give them your money to store your most precious property. This company is the worst and they don’t care.
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December 2023 by lily crane
BE AWARE!!Don't waste your money it is not safe place to be.Employees vandalize and break in people units and also drugs go in and out..If you like to smell weed and burn rubber this place is for you..I would not recommend this place to my friends or family.
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December 2023 by Dee Mixon
Super easy to reserve and move in same day. Office manager was also very helpful and pleasant when asking questions about the access to the unit by larger trucks. Everything has been going smoothly.
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December 2023 by Josh Hodge
I do not recommend this storage facility, and here is why they have a convenience fee when paying your bill , the dumpster is off limits , and about every 3-4 months they will send a notice out letting you know the bill is going up 10-15$$ , also corporate will randomly up the rate on your storage unit there are plenty of other storage facilities that are alot more reasonable in chattanooga.
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October 2023 by Vilna Cross
My cube smart experience was nothing less than awesome. I had just experienced the unexpected loss of my sister and Mindy was very compassionate and professional in helping me obtain a unit. She definately provided 5 star service and I was definately pleased with price and accommodations!!
