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January 2024 by Cassandra Naylor
Everyone was so nice. We drove from Birmingham, AL to get what we needed because it wasn't available in our town. We called that morning, they held our Hotwired until we got there 3 hrs later. Thanks to all in that store. I know it takes a team effort and those guys were awesome!
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January 2024 by John Lovellette
Friendly, knowledgeable staff. I ordered a pair of tires. When they came in, I took one wheel in to have the tire changed. They did a good job and only took a few minutes.
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December 2023 by Kellen Swain
Ordered tire, the tire literally arrived next day on standard shipping. Didn't have to wait for a mount and balance, was out in about 20 mins. Place was crazy fast kinda hidden in the corner of the plaza but worth the time.
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December 2023 by Becky Clemons
Was looking for a riding jacket for my son and the salesman was very helpful as I had no clue what to look for. Ordered it thru store because they didn't have his size in stock and recieved it in 2 days. It was great ?
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November 2023 by Teresa Nelson
George did a phenomenal job educating us on the modular and full face helmets. He was very patient and professional.Our trip is into the store was because we forgot our helmets in Florida. We ended up sticking with our normal go to half helmet, but will definitely come back to him when we decide to make the switch for the colder TN MTC rides. Thank you!
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November 2023 by Devin Hanson
They guys were all very friendly and knew their stuff! Even was great about my kids running around the store. Ill Definitely be going back to give them more business. Best service I've had in a long time
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November 2023 by Anthony Drew
I’ve used cycle gear for years. Their customer service has always been great. I recently had to exchange a helmet I ordered in the wrong size and the whole process was seamless. They will definitely continue to have my business.
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November 2023 by John Milen
I've never had a bad experience at Cycle Gear Chattanooga. Soon after walking in the door, I've been greeted and asked if I needed any help. On the rare occasion. That I've had to return an item, there were no questions asked and I've walked back out with either an exchange or money returned to my debit card. The staff have always been a pleasure to talk to.
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November 2023 by Larrs Bennett
Having Cycle Gear here locally, is a game changer.James was exceptional and took plenty of time and answered all my questions on clothing, helmets and much more.Being able to use my RPM membership as well is a big factor for me.The staff at our local Chattanooga Cycle Gear location have consistently been awesome to work with.
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November 2023 by Don Callender
Very good experience! The product we wanted was out of stock. So they found them in Raleigh and Vegas and shipped them in.Christian was the perfect customer service rep. I wish I could of had him at my business before I retired!I’m very pleased!
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September 2023 by Travis Swinford
As always customer service was great. It's really nice to have a retail location that I can walk into that has dual sport gear, you can see and try on. Yesterday George helped us with men's and women's dual sport outerwear and helmets as well as providing a lot of good information about the Bluetooth rider communication units. The knowledge about their products and willingness to spend as much time as needed with a customer to help them make informed decisions about purchases is truly impressive!Thanks again George for all of your help.
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August 2023 by Rita
I'm just learning about bikes and all the gear I need. Planning on taking the class later this year. So went in here with a friend about a month or two ago and George was extremely helpful, knowledge and patient with my friend and I as we are learning. He gave us great info, answered our many questions and was very friendly. Even after we told him we were just getting info that first time and would be back to buy. So went back recently to finally start purchasing some items and again George was awesome. I got my new helmetand talked more gear with him.Even though I only worked with George everyone in the store was very friendly while we were there. I highly recommend this shop and will be purchasing all my gear from them.
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August 2023 by Randy H
Walked in only expecting to buy a rain jacket. Started talking about helmets with the young man behind the counter. He was very knowledgeable about the differences and benefits. He did such a good job I ended up walking out with a new helmet as well. Great customer service and fair pricing.
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August 2023 by Mikey Sivak
Was stuck with a flat on my bike 900 miles from home. These guys replaced my tube on the spot even though the place was about to close and even helped me re-install the rear wheel on my bike in the parking lot after hours in their own free time. Solid dudes. 10/10.
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July 2023 by Spencer Stewart
After purchasing a new bike, it was time to upgrade my gear. I haven’t splurged much over the last few years and it was much needed. I purchase a new helmet and mesh jacket, along with some rain gear as I knew it would be needed in my daily commute. My wife and I have since been back twice to upgrade her stuff. I wanted a Bluetooth helmet and they had the item in stock. They even made sure everything paired before I left, this is a fantastic service to the customer. As normal, this store is stocked with all the gear you need. It’s awesome to be able to check the website and pull up verify the fit and make a quick easy purchase. All the staff are helpful and attentive, without being pushy ,this is huge with me. I highly recommend that anyone who is in the area take a pit stop here and check it out.