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February 2024 by Patrick B.
We had an awful experience at Electronics Express Hixson recently. When we tried to return an item that we were told could be returned, the assistant manager Nathan was was a smart ass, condescending A-hole to us. After arguing this for a few minutes he stated that he is refusing to take the item back and smirked at us. My wife asked him to call the store manager and he refused with another smirk on his face. I told him that he doesn't know how to talk to customers and smirking at us isn't helping the situation. He said "I am going to keep smirking because y'all are crazy". I was absolutely shocked that someone in a customer service position would speak to us that way. After some more arguing we were leaving the store when we heard him say something we couldn't understand. When my wife asked what he said, his reply was "I didn't say anything. Maybe it was just the voices in your head." I called the district manager who promised me that Nathan would be disciplined, but he could not tell how or when that would happen. I know he cannot tell me something like that, but I thought I would try anyway. I finished my call with the district manager by saying "I expect Nathan to be fired for speaking to us that way. I think you would feel the same if you and your wife were treated the way we were. You can either have us and anyone we can influence as your customers, or you can have Nathan as your employee but you cannot have both."
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October 2023 by Jody C.
I bought a refrigerator from here earlier this year and had an overall good experience. I came back a few nights ago to have a look at washer/dryer sets and really felt like the salesperson (Pat? Man with red hair) wanted to sell me a specific brand even tho I state specifically what brands I will or will not buy based on my personal experiences as a maintenance contractor. I asked about financing and then he asked me what my credit score was and I just said I’m unsure I haven’t exactly checked it and then he suggested I look into this one financing option. After getting an overall really bad vibe from this guy I just said thank you have a great night and tried walking out right then and there. The salesperson then handed me a card with the machines I looked at written down and his name and said when I get approved for financing please come back and mention his name since he actually makes commission. So I really feel overall, he didn’t have my own interests at heart with the brands I wanted but rather his interest based on how much he’d be making off of my purchase. Which takes me back to my refrigerator purchase, and now I realize I was actually persuaded to buy the one I bought because I really was interested in a different much more affordable one originally which I am so not okay with. I hate feeling manipulated.
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October 2023 by John Kuehnel
Excellent customer service experience. The associate was extremely helpful in locating the item I was looking for and personable as well. Would definitely shop here again.
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October 2023 by Jim Hubbard
Bell at the Hixson store was the best in helping me choose the washer I needed. She is VERY knowledgeable of every aspect of specifications for the products on the floor. Ww are excited about getting the washer delivered this week!
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October 2023 by Mike's House
Keion was great. He showed me the different TV's and was extremely cordial in helping me. Kudos! Thanks Keion. It was a pleasure.
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August 2023 by Alisha Murdaa
Haley Bevers is so amazing helpful and super sweet!
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May 2023 by Meghan Furr
Do not use the store's credit card. Synchrony is an entirely incompetent company that cannot even keep their website functioning. Not once was I able to simply make a payment through it. I always had to devote at minimum a half hour to calling in after their website wouldn't work. Even in paying off the account in full and canceling the account they refused to to provide written confirmation saying they had no ability to do that and I would need to call in again in a few days.
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April 2023 by Steve Mullaly
Walked in Electronic Express store to look for a 55" TV for our spare bedroom. Representative showed us TV's. I told him I needed a TV set for my spare bedroom and nothing real fancy. He showed us a Hisence TV with Google. I liked the model, the features and the price. Purchased TV, Representative loaded in truck. All this was done in less then 10 minutes. Beautiful.
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March 2023 by tudy borup
Lindsey is the best associate ever. She went above and beyond to help me with my insurance claim on my washing machine. I was totally lost and helpless. Lindsey guided me and claim is done. Thanks for you support Lindsey your awesome. Keep up the great work.
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February 2023 by Nancy Gwin
After an unsuccessful hunt for a refrigerator through Lowe's and Home Depot, I was so glad to find the Electronic Express. My sister told me about this place because she was so impressed with their inventory and her salesperson, Patrick. Patrick was not there but I was fortunate enough to meet Bell. There was not a question she could not answer. I bought a refrigerator from her on the spot. The price was excellent compared to what I had been looking at earlier. This place is a hidden gem. As much time as I spend on Highway 153, I really wasn't aware that it was there. If they have what I'm looking for, I will buy from them every time.
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February 2023 by Garrick Hall
Bell was great to work with. She answered questions and helped us to change out a fridge we thought was to small. We will shop with her again
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December 2022 by Angie Shumaker
Great deals and great friendly service. The girl at the front, who waited on us, was very nice and helpful. Also, a guy by the name of Mitch, who my husband talked to the day before, was very helpful in assisting and holding an item for us. All the other appliance stores were not able to get the appliance we purchased here until January. Great experience all the way around.
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December 2022 by Elizabeth Ratcliff
Bell was amazing! She went above and beyond to get us a fridge the same day! She went out of her way to send what she had available in stock and even had a few we could buy from the store directly. Went home with a great deal and a super nice fridge.
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November 2022 by Mark Augie
Our salesman was Pat, very knowledgeable, attentive and pleasant. We looked first at your store, then Best Buy. After our visits we decided the purchase factor was the sales person and went back to Electronic Express and made the purchase. Today my OLED TV arrives.
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November 2022 by Cassaundra Parker
The staff at this store is absolutely amazing! I can’t speak enough about the customer service that Ethan provided this past weekend. This was my second time purchasing goods from this store and each time has been a really positive experience. Thank you all!