Erlanger East Hospital is a healthcare facility that provides a range of medical services to the community. The reviews highlight both positive and negative experiences at the hospital. The surgical team is praised for their great work, making patients feel comfortable and at ease, even during nerve-wracking procedures. The nursing staff is also commended for their informative and caring approach, as well as the hospital's comfortable amenities. However, the hospital's billing practices have been criticized as unethical, with reports of patients being pressured to pay upfront before receiving their insurance's explanation of benefits. Additionally, some customers have expressed frustration with the hospital's customer service, particularly with one associate who was described as irritable and hung up on them multiple times. Despite these issues, the hospital is also recognized for its outstanding care in the childbirth center, with a nana's "answered prayer" for the wonderful staff and facilities. Overall, Erlanger East Hospital appears to provide a mixed experience, with excellent medical care balanced against concerns about billing and customer service.
Surgical team was great but the hospital's billing is unethical. They request and pressure your to pay upfront before you receive your insurance's EOB.
April 2024
I just had Endometriosis surgery today and the team that was apart of my surgery was phenomenal. I can’t thank them enough for making me feel comfortable and making me laugh before surgery because I was definitely a nervous wreck. Thank you guys for all you do I appreciate you all so much!!!!
March 2024
Was in and out within and hour and they caught things the hospital in my area didn't. Erlanger has always been better but this was the fastest and best service ever. Always worth the drive for the extra care towards patients.
