Essence Fragrances offers attentive service, with staff like Jazzmine and Harrison noted for their kindness and willingness to help customers. Many appreciate the retail process, having made multiple purchases over the years. However, some customers have experienced issues with communication, as calls to the Hamilton Place location went unanswered. Overall, the business is recognized for its friendly atmosphere and dedicated employees, although improvements in customer service responsiveness could enhance the experience.
The salesperson was very helpful and the store had plenty to choose from at good prices.
August 2025
Momin was very knowledgeable about the different fragrances and helped us get exactly what we liked
July 2025
Stopped by as I was passing through to another store. Momin was a huge help in finding me what I didn’t know I needed. Great conversation and direction. My new go to for any cologne/perfume needs.
