-
March 2024 by John Parker
Ferrel let me run out of gas in January.I ran out 23 days after the order was placed.A senior citizen using their gas for heat and backup electricity for Oxygen was forced to buy portable propane tanks and pay double the price for heat. The service used to be outstanding, now there is no customer service!
-
March 2024 by darlene whitaker
Great service from ordering, tank inspection to delivery driver. Thank you
-
March 2024 by Ludwig Du toit
We were clients with Ferrel. We placed an order with them after about two weeks we followed up by calling the office. The lady tried to help us but we were fed lies everyday I followed up to see when they would deliver, they said we were on that day schedule they never showed up , called again next day they said our order was canceled. We got it put back the schedule and same issue happened again later the week. I have to be honest and hope they wake up its company taking money from clients and not delivering a good service I’m very dissatisfied with Ferrel gas . You tell me a company that makes a killing with gas does not have back up when a driver is out, OMG the worst excuse I’ve ever heard. Staff in office useless confused as scrambled eggs. Go ahead and use them be prepared to be disappointed. Stop eating donuts and get your work done
-
March 2024 by Mechanicaljen Jen
We gave them a second chance after a previous bungle.Well past our scheduled delivery. After much prodding, they are unable to provide delivery date.How do they even stay in business?
-
March 2024 by Amber Cochran
I’m pissed ? After trying to get someone out here to fill our tank for a month now and they finally come out and don’t call when they arrive. The driver entered the gate without calling then filled the tank and left the gate open when he left. I live on a very busy highway with tons of semi traffic. So to not get a call and to be told he was here we had no clue to lock the dogs in the house. Needless to say our dogs where out roaming our neighbors property and thankfully weren’t in the middle of the road dead!!
-
March 2024 by Matt Gilbert
If I could leave 0 stars, I would. They keep telling us they're monitoring our tank and have us on a quarterly schedule, but NEVER come to fill it up without us asking. 3 or 4 out of the last 6 winters, we have gotten down to 0% in our tank, believing they would come out to fill. RUN, don't walk away from these jokers.
-
March 2024 by Rachel Riley
THREE WEEKS! No gas, no refund, and NO EXPLANATION!I will never be using Ferrellgas again, and will never recommend them to anyone else after my most recent experience. We moved to a farm in Lookout Valley and had a 500-gallon tank installed and filled in November. It was doing well until the very cold weather in January, which unexpectedly put it to empty. I called Ferrellgas asking for an expedited delivery (even though it was a $200 charge) and was told none were available, but delivery would be guaranteed in 7 days. I have two toddlers in a house with zero heat, running on space heaters, so I agreed to pay a very high price up front to get delivery for them. Here is what happened next:-Day 5: Called and was told I was on the schedule for the next day-Day 6: Called and was told I was on the schedule for the next day-Day 7: Called and was told I was on the schedule for that day-DAY 7 NO DELIVERY-Day 8: Received an email that I would be delayed until Day 11-Day 9: Called and was told I was on the schedule for Day 11-Day 10: Called and was told I was on the schedule for Day 11-Day 11: Called and was told I was on the schedule for Day 11-DAY 11 NO DELIVERY-Day 12: Received a voicemail telling me that my "Gate was locked, so no delivery could be made." Funny thing is, WE DON'T HAVE A GATE. Neighbor does, so they clearly went to the wrong address, but didn't have the decency to call me or my husband and ask -they just ditched.-Day 12: I call back and tell them they must have gone to the incorrect address, but that I MUST be called next time if they're going to skip a delivery and continue to leave me without heat!I could go on, but you get the idea. The long story short is this: I never got a straight answer, the propane never came, and after THREE WHOLE WEEKS and a ridiculously high electricity bill from using space heaters around my toddlers to keep them safe, I escalated all the way up to finally get a refund approved -- although I was told it usually takes 10 days to get back on the credit card, it could happen in 3 due to my terrible experience. 3 days later? NO REFUND.I now have an order in with AmeriGas, and my research showed that there are the following other companies that serve Chattanooga: Suburban Propane, Chattanooga Propane, Holston Gases, and others. USE ANY OF THEM - I can't promise it will be better, but I can see no way it could be worse.
-
February 2024 by Cassie Hogue
If we could give zero stars, we would. Customer Service is non existent. Can not get through to a live person. Can not get a returned call. Can not get any help on the live chat. We ordered propane 3 weeks ago. Paid for propane the day it was ordered. They provided a date for delivery... and we have yet to receive it or even an update on delivery date. Communication is needed.
-
February 2024 by Carole Guest
It is difficult to speak to a real person by phone!
-
February 2024 by Donna Pope
I agree with the last review. If I could lower score I would. We ordered refill on propane January 8 and we were told January 23 and called again told then January 26. We have NOT received the refill still. We have called several times to tell them we are almost empty 1% for a while which we are afraid to use because of this. We are frustrated and disappointed to say the least. Need to definitely improve on customer service. It is horrible.
-
February 2024 by Stacie Meeks
I gave this company a 2 nd chance. Called Jan 8 th and prepaid for propane.i was at 35% at that time. Today is Jan 30th im out of fuel and they have been nothing but rude when I called. Ohh and i was told they have no clue when my fuel will be delivered. Ohh and here is a kicker.. you ready they charge a 50 dollar fee if it drops below 10%. As soon as i can get another company to set a tank they better get this one out of my yard. Ohh and i have about 20 people that use Ferrell Gas that will be discontinuing their business.
-
February 2024 by Curtis McCormick
Placed fill order Dec 26 and it said expected fill by Jan 3. Then got an email postponing till Jan 8. Now Jan 10 and still no fill. I called and the person in Michigan contacted the local office, since there appears to be no way for me to do that directly. They then told me that the local office didn't know when they could get to me and advised me to try another company since I own my tank. Wow. Had to pay a competitor an extra $300 fee for an emergency fill.Edit: I emailed the "Owner" at the email listed in the reply to this review and they did not respond at all to that email.
-
October 2023 by Robert Bond
The man that came out this summer to reset my tank was great. Since I rent my tank there was no charge.Was disappointed there was no summer fill special this year. Just had it filled for the winter and the price had jumped dramatically. May have to look around for more competitive prices.
-
October 2023 by Barbara McClure
They’ve always delivered on time and customer service is always very helpful.
-
June 2023 by Meredith
If you want to wait 3-4 weeks for delivery, this is your company. They are very unorganized and passive. The employees are "nice", however they never deliver when they estimate and usually can't tell you when it will happen. I have given them 6 months of service, thinking each time was just a fluke. However they consistently are weeks late, even in summer. The are cheap, but you get what you pay for. I will search for a new company.
