-
February 2024 by Crystal Johnson
The customer service walking in I was not greeted nor acknowledged by anyone. I stood in line for 5 to 6 minutes before the man at the middle desk said anything and he didn't even look up. Just yelled out just a minute. I finally got waited on but when the white lady came in behind me she was greeted immediately and waited on. I wanted to leave from the discrimination but I needed my car serviced. Then I was told several different things as to why my car was misfiring and my Husband called to get clarification and he also was given the run around. They chared over 500 to change coil and spark plugs. Don't go here go to Express they charge 375 labor taxes and parts all included. Not only that Bill is very professional and has great customer service. If my car would have made it to Express that's where I would have went. Not Firestone they are horrible! Never again
-
February 2024 by Aaron Levy
Thought I made the right decision by making an appointment. Still waited over 3 hours for an oil change. Would have paid less to use the 5 minute oil change. Tire pressure light immediately came on after I leave. I can’t help but feel like something shady happens here.
-
February 2024 by Jojo Macatiag
Everybody at this location is friendly and super helpful. The techs are very good at what they do and very understanding about situations!
-
February 2024 by Terri Williams
People who helped me were very patient and explained everything. The time for my service was spot on. I am very happy with them.
-
January 2024 by Michael Baird
I have used Firestone for about 10 years at different locations around the country. The Hamilton Place location in Chattanooga, TN has been a great experience. Kyle the store manager always greets everyone and is extremely professional. I have never had a negative experience with the work done, price for the work, or any person working there.
-
January 2024 by Nina Cummings
They helped me find a warranty I forgot I had so saved me money and I was able to add on an oil change. Thank you for always taking care of our cars.
-
January 2024 by Bryan Cornelison
The absolute worst, slowest service I have ever seen at a tire store. My wife went to another place at the same time as myself and was in and out within an hour, I’m writing this review in my 4th as of waiting for 4 tires! Pathetic and if I could give negative star rating I would. I WILL NEVER be back to this location and if the other locations are like this I WILL NEVER be back to Firestone
-
January 2024 by Dr. Michael Brown (OBI-DOC)
I received great service from this Firestone location as usual. They took care of my issues and helped me save some money as well. The work took longer than expected, but they took good care of me and my vehicle. Special thanks to Indiana and Mitch, my service advisors.
-
January 2024 by Tj Burke
I’m very disappointed in Firestone. I’ve been a customer for year, not for their products, but for their customer service. I want to start by saying that I don’t leave bad reviews, but I’m leaving this one because the service was so bad. I took my car in this past weekend to get a new tire on. They told me they would take care of it and I left it in there care at 10 am. I get a call an hour before close and they inform me that they couldn’t change because they didn’t have my desired tire in stock. I was understanding and decided to make an appointment for Wednesday 1/17/24 at 5 pm because that is when they would have my tire in. I left work early to get there on time to which I find out that they never made an appointment for me and they also never ordered my tire. At this point I’m frustrated but not acting any type of way. I asked them if there was anything they could do to make it right, to which the guy tells me they can sell me a more expensive tire but not for the same price of the other tire. It’s wild to me that I took my car to them twice and neither time could they do anything for me and were not apologetic. I’ve worked in customer service my entire career in some capacity and I’ve never done a customer wrong and not cared as much as Firestone did today. I can forgive mistakes, but I can’t forgive bad business.
-
January 2024 by Cory Pilcher
Great service! Friendly staff. Above and beyond.
-
January 2024 by ray mcdowell
Great place to get tires! Ask for Mitch! He treated me right!
-
January 2024 by Cliff Gawne-Mark
My go to place for tires and auto repair. Prompt and friendly service.
-
December 2023 by Dee Hemphill
always curious and polite and the service was good..
-
December 2023 by JAMES WATSON
Has my tires rotated and they have done nothing but roar since. Also having trouble holding air when I never had any problems before. I might give them one more try but not sure
-
December 2023 by C and D Lee
Thank you Firestone...I was about to head home to Atlanta today, and my tire pressure light was on. They immediately checked my tires, added air and sent me on my way with piece of mind. I appreciate your excellent customer service!
