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October 2023 by Nick C.
Terrible customer service. Today, after I finished getting my groceries, I went to customer service to get lottery tickets. There was a bitter old gal behind the counter just standing there having a casual conversation with another employee. She just looked at me and continued chewing the fat. Her name was Joy, but nothing could be further from the truth. On a positive note, Jeff came up and assisted me. However, Joy was still talking away and blocking the lottery terminal, so Jeff could not get around her. I politely asked if she could move, at which point she just starred at me like a deranged person. This is a reflection on poor management. Let me recommend hiring Publix to teach customer service to your employees.
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September 2023 by Sarah Wilburn
Love this store! The store itself is always clean and organized, and the employees are always kind and helpful!
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August 2023 by AC Foster
Horrible customer service. Sent an elderly woman (90+)back out into the store to price check her item while customers stood in the only available assisted check out. When I asked for the store# what appeared to be a head cashier opened the lane and over charged me $6. I was annoyed and didn't notice until I was home. I am disabled as well or I would have helped the elderly woman. I dont know what FC protocol is but that was exremely poor service for both her and myself as well as the other customers waiting in a relatively empty store.
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August 2023 by g mize
One stop shopping for a very successful birthday! Bakery -Lorraine and Lisa were very helpful and decorated a delicious chocolate sheet cake; Savannah couldn’t have been more helpful with helium balloons; ice, plates, all there, thank you!
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August 2023 by McCulloch Family
They have moved the big candy racks in between the registers. It is a horrible idea. Crowds the space for customers toMove along between the register lines. And creates a physical barrier between me and the friendly person checking me out. Stop this madness. It is a disastrous idea.
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August 2023 by Mr. Ess
Nice and clean small store not big easy to find everything. Staff very friendly.
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August 2023 by Ac F.
Horrible customer service. Sent a very elderly customer back out into the store to do her own price check as customers were waiting in line. When I asked for the store number what appeared to be a head cashier did open another lane and promptly overcharged me $6.00 for the 2 for 10 after 4 deli meal. I was annoyed enough not to recognize it until I got home. They have consistently overcharged me and forced me to return. This is the 3rd time. I never leave reviews but watching that elderly customer (90+ is my guess) have to make her way back to wherevef she picked up the item and then come back to the check out was it for me. I am disabled as well or I would have helped her. This was bottom of the barrel customer service.
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July 2023 by OneHappy Papa
They have a very good selection but if you're trying to find some green onions you'll just have to already cut up
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June 2023 by surfinbird71
Never heard of Food City until a few months ago. I love this grocery store! They have stuff Walmart don't carry in many places such as Sofrito and French cheeses. You get discounts with their customer card. I will never shop at Walmart again.
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June 2023 by Nicholas Van Tassell
I get all my meat here. Excellent steaks, chops, chicken and seafood choices.
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April 2023 by Brad Stanton
No store is perfect in my mind but this one comes closest of all that I have been in. Great staff,products,and customers are ok as well. Great job Food City keep up the awesome job u are doing!
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April 2023 by Alpha Kali
If I could give them a zero I would because I reported that there was 2 small girls in a car that wasn't running and the windows were up. When the kids tried to get out the alarm went off and what does food city do? NOTHING! Didn't call the cops or the owner of the car to come up front.
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March 2023 by Scott Baetz
It's a grocery store. So, what do you want?Vast inventory - yes, they have that.Organized in a fashion that make sense - yes, they have that as well, you will not feel like a mouse in a maze.Helpful staff - oh my goodness, everyone one here is really happy. That is so nice to see and feel.Clean - yes, yes, yes. Very clean, brought a smile to my face.Good prices - sadly, no one has this any more, but they are very competitive.
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March 2023 by D W
Good enough store. Just wish it had the gas station attached.
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February 2023 by Holly Rambo
Clean, organized grocery store with more options than others in the area. Cashier was nice and helpful to point out directions toward an item we were looking for.
