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March 2024 by Joseph Lemaitre
Will never ever go back to this place again!!! Obviously trying to scam my teenaged son into buying new tires and not rotating the existing ones . Mileage 24079, tires rotated every 5000. 2022 Kia soul
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February 2024 by Phillip Gilbert
Do not go here unless you want to get robbed!!! Five visits to this place (shame on me) and nearly $2 grand spent for my car to STILL NOT be fixed. I have had issues with my car leaking coolant. Brought it here as it was a convenient location for me. They replaced a bunch of parts, and charged me $800 something dollars. Within a couple weeks I was leaking coolant again. Took it back to see if they would fix it. Swapped out a bunch of other parts, another $500 something. Third time I took it to them, and I guess whatever was leaking at this point was covered under their warranty since it was something they had previously worked on. Fixed it for free, all good! The man told me "anytime you start leaking coolant again, just drop it off and we will fix it for free." Started leaking coolant again a couple weeks later. Swung by there (4th time) assuming they would fix it for free. Told Frank "let me show you where it is leaking from so that you guys can fix it this time." His response: "That's okay, the technician will find it." I was told I needed a new coolant reservoir which would be $200 (this is not where it was leaking from that I wanted to show them, but they assured me that's what I needed). You'll never guess... a week later, my coolant reservoir is bone dry. Still leaking out of the same hoses that I tried to show them. I took it in today to see if they would fix it. Thankfully they let me show them where it was leaking from this time. Jamie offered me a $30 discount. WOW. They had my car for 8 hours, then I get a phone call saying that they were "given the wrong part" and they could not fix it until at least Tuesday. I am done. 5 tries, still can't fix it???? No apologies, no nothing. They sat there looking at their phones when I walked in to pick my car up.I understand that sometimes with leaks you fix one, then find another. What I don't understand is why you wouldn't take the time to let me show you where it was leaking from the first time. At this point I feel like I was just taken for a ride, and also wondering if they were not just swapping out random parts, and intentionally damaging others to see if I would be stupid enough to keep coming back (again, shame on me.)I will now be telling every single person I know not to go here. I will go out of my way to meet new people just to tell them not to come here.Enjoy my money. Thanks for nothing!
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December 2023 by AJ Girardot
Quick and easy to get a ture repaired/ replaced
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November 2023 by Casey S
Had my suv towed here the afternoon before Thanksgiving and they were able to diagnose and fix my car quickly! I had some written done by another shop 6 weeks prior and I provided them with the receipt as this was related to it. Was completely shocked when picking my car up that they waived everything and it cost me zero for their time and effort.
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October 2023 by Kimberly Wilbanks
Great service, professional, credit and payment options available. Ask for Walt or Jamie.
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October 2023 by Wayne Woolfall
Beware of the upsell when taking your car here. I went in for a standard oil change. They stated they didn't have my oil but they had a more expensive replacement. I explained I had the engine swapped with a model vehicle two years newer than mine and they had that oil in stock. I was told they would only put the oil recommended by the manufacturer for my vehicle year. Putting the oil recommended for my engine by the manufacturer was against their policy. They would rather put the wrong oil in my car so they could charge more.
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August 2023 by Jamie Polk
Friendly and fast. The day my son moved to UTC we noticed a huge nail in his tire while running errands. Stopped by close to closing time and the staff took great care of him!
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May 2023 by Kayla Clairmont
If you ever need a repair or just simple knowledgeable advice look no further. The employees at this location are so informative and empathetic. They never try and force any type of sale on you but they make sure you have a clear overview of what is doing good on your vehicle and what needs to be repaired asap before leading to future problems. Walter and Jonah make sure you leave feeling confident that your initial needs have been taken care of to your satisfaction and any future concerns that may arise how to schedule a follow up appointment. I couldn’t have asked for a better service!
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May 2023 by A L
We had a low tire alert on our car and aired up the tire enough to get to the nearest station. I am so thankful for this particular Goodyear. We rolled in about 15 mins prior to the store closing time. They were so kind and got us in and out super quick. We ended up keeping them about 10 mins past their closing time and for that I am so very sorry. I just want to give big praise for the following staff; Frank, Jonah, William, & Joseph. These men went above and beyond. I appreciate you all bunches! When I need to purchase tires I will remember this location.
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May 2023 by Haggerty Controls
I want to commend and thank Mr Walter Lopez at the Goodyear store in Hixson Tennessee. He was very helpful to help repair my daughters car and got her going very quickly. We need more people like him. I highly recommend this Goodyear store for tires, brakes and auto repair.
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April 2023 by Christi Blankenship
Went in for a slow leak in a tire. Was told that they could plug the tire and it would take 15 min or so. After waiting 30 min, i asked if it was almost done and was then told that they couldn't patch it, and i had to get a new tire. I told them i wasn't wanting a new tire, and needed it patched like they stated they would. They then took me to the garage to show me the tire and claimed that it was thinning and unsafe and they couldn't put it back on. After speaking with my husband i again tried to get them to put the old tire back on, at which point multiple guys including the manager came and told me they couldn't put it back on because "it will explode on the road. You'll be lucky to get to the red light". At the time i hadn't done my research before hand, which i clearly should have, and ended up getting a new tire. After leaving i felt like I'd been completely railroaded and bullied into purchasing a new tire, and that they had pushed me around because i was a woman and didn't know enough about tires to argue with them. After leaving and doing research and showing pictures of the tire to other mechanics, i learned that the tire that was on the car was a "run flat" tire, and that the wearing on the inside of the tire was not significant enough to be a problem, and that the nail that was in the tire and causing the leak was in the best possible spot to be able to patch it. To say I'm upset is an understatement as i was definitely manipulated into purchasing a new and expensive tire that i didn't have the money for.I'll never go back.
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April 2023 by m summers
Absolutely avoid if you’re female and expect quick service. I went to get brakes checked and they kept it for 6 hours to try to tell me I needed new brakes, calibers, and front rotors. I asked about the wear on the front rotors bc all this had been replaced within the last year, 3 hours later with no call back. I told them I’d take it somewhere else. Front desk tried to tell me the technician was still “looking” at it. Well, if it takes 3 hours to “look” at a rotor, you are obviously in the wrong business. Went to Budget Brakes. Turns out I didn’t need rotors, brake pads or calibers.. take your vehicle somewhere else please!!! Budget Brakes saved me $2500.00
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April 2023 by Cristie Jones
Frank G provides impeccable service! I witnessed two customers know him by name as if they were repeat customers. I changed my business from Firestone on highway 153 to Goodyear on highway 153 due to the level of service received at this store. He makes my visits timely and from day one I felt valued bringing my business here. That is rare these days!
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April 2023 by Leslie Halling
Nicest guys ever. Fantastic Customer Service!!! Almost my entire family has switched our tire care to GoodYear. Honest, kind, trustworthy, and helpful...it all means so much!Best tire warranty and friendliest gentlemen in the Hixson area. Me and my daughters get tires for all of our vehicles here and I think we have won over my son and husband to buy here, also. We have left Firestone (totally rude manager there...which is what helped us decide to look elsewhere). Keep up The Great Work, GoodYear!!!
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April 2023 by Gary Blankenship
My wife took the car while I sat with my father on hospice. Manager said they could plug the tire then took the nail out and refused to pku the tire. Since we are leaving town they had us cornered and had to purchase a tire. Will never be going back and will be filing a complaint with corporate, BBB, and the State of TN consumer affairs.
