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November 2023 by Krista Harris
Are Honesty, Integrity, Reliability and Excellent Customer Service Important to you? If so, Look No Further. You are in GREAT CARE with owner Tim and his crew!Details:One Sunday afternoon I was alone on a long road trip passing through. More than 50 miles north of town my car broke down. I knew I could not drive the car due to the fact it had lost ALL the oil. Unbeknownst to me at the time I had an oil line leak. I Immediately called for my membership roadside assistance. Hours later harsh reality revealed I would receive NO roadside assistance. I’ll spare you those upsetting details.The later and scarier the situation became I realized no one was coming. That’s when I found Highland Tire and Auto, over 50 miles south of where I was stranded, pretty much in the middle of nowhere.I received an immediate response with great care and concern for my situation. Tim quickly arranged a tow to collect my car. I was unable to be with my car when the tow arrived due to my ride arriving beforehand. I was under a time restraint to and from my destinations. I just had to trust I was in good hands with Tim and his tow.Tim quickly diagnosed and repaired my vehicle. By the time I was on my way back south again, 1.5 days later, my car was repaired. The price was very reasonable. Tim completely saved me! If it hadn’t been for him I don’t know what I would done. This brought me and my husband who could not be with me, tremendous peace of mind. Tim even followed up to be sure I made it home safe.I am telling everyone in my community in Atlanta GA and beyond all about him.Whether you live in town, you’re passing through, you’re another shop or small business owner, take note of this exemplary human and small business owner, Tim Caldwell. The Chattanooga TN community is fortunate to have such a human being.When I pass through again I’ll make time to stop by just to say Hello and pay my respect. Thank you Tim.
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November 2023 by jenny bishop
This place really is the best! They’ve alway treated me with respect, have gone above and beyond for me on a regular basis, and have also been consistently fair and honest in their assessments of my car issues. (I come from the north where you put your car in the shop for an oil change and suddenly a hour later you somehow need 2000.00 worth of work on your car?) Finding this place was one of the best things to happen to me when I moved to Chattanooga and I can’t recommend them highly enough!?
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October 2023 by Lucia Lewis
Towed my dead Miata to the Hixson site this morning fearing the unknown since it wasn't the battery. John and all the staff were very professional assuring me they would get me seen and let me know today. I have as skeptic since I saw how busy they were. To my surprise they checked my car and repaired it before closing and the cost was very reasonable! I would recommend this location to everyone I know. They far exceeded my expectations !Lucia Lewis
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October 2023 by Mark & Connie Davis
John Schear and the staff at Highland Tire are great! They are professional and courteous, and took care of my issue quickly. I will be using them for my vehicle tire needs in the future.By the way, they have a really cool Chattanooga mural painting by local artist Lauren Elizabeth taking up almost an entire wall in their waiting area that you need to check out!
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September 2023 by Hunter Stonebraker
Absolutely love Highland tire and auto! Come here for all my car needs and issues and the team is quick and easy to work with. They are friendly, honest and do a great job with every piece of my car! Would always recommend coming to them for any of your car needs because they tell you how to is and are very affordable!
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September 2023 by tim swafford
My experience dealing with highland tires and auto service has been a complete ? percent sastfied customer. There service was quick and the staff there was very respectful. John schear welcome me and assured me that I would be taking care of. I recommend to all my friends to go to and ask for John
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September 2023 by Nancy Harpe
Great people, really know their stuff. I bought my tires from them, if anything happens they repair them for free, also when I have my car serviced they rotate my tires for free. 5 stars!
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September 2023 by Judith Mogul
Highland Tire and Auto Service have placed tires on every one of our families vehicles for the past decade. They are dependable and professional. The servicemen always take the time to check out a tire (stopping what they are doing), if I have a concern about anything. Jeremy and John in particular go out of their way to make sure their customers are satisfied. I would highly recommend Highland Tire and Auto Service to anyone looking for a new set of tires or simply service on their vehicle.
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September 2023 by Kristen
*Updated * I want to change from 1 star to 5 and thanks to the owner for addressing my situation immediately and for giving me a full refund. I appreciate your integrity and respect how you handled this situation. Thank youI spoke to John on the phone prior to bringing my car in and he told me that they offer 10% college student discounts and on Tuesdays they also offer 10%. I brought my car in to look at my brakes and tune up. Some other guy (David maybe) called and said my brakes were good I needed new sparkplugs and a intake system toolkit. For !!500 something!!! I'm like wow and tell him I am a college student so a 10%discount and I said its Tuesday as well I thought I would get another 10% off because I'm a women. And this guy fumbles and tries to say well that's only for oil changes and then he like well you can only have 1 discount at a time.Ended up being $445.00 for 4 sparkplugs and an intake system toolkit. With a 10% student discount.At least a $120 overcharge. That would be bad enough BUT...The next day on my lunch break from work my car stops accelerating and breaks down on my way back to my job. I have to walk 5 blocks to my job and try to quickly tend to things so that I can figure out what to do with my car.I call Highland and spoke to John and he was helpful and seemed to genuinely want to help and make things right. I had to get an Lyft to drop the keys at my car, pick up my daughter early from school, and drive us home costing $32 including the tip.John called later and said that my car was running good and a plug came loose. He said I could pick up the car no charge.This is the first time I have ever complained let alone taken the time to write a bad review but I am a single mom, working, and college student and it feels like Highland Auto took about $200 from my daughter.All that said, every time I spoke with John I felt he was being genuine, friendly, and helpful, I wish he had handled everything.
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September 2023 by Cole France
John and the guys at highland tire always seem to do right by me and my family. My car has been in a few times over the last several months and then my wife’s car had to go in today. Very communicative and willing to help to accommodate our budget as much ad possible. They will continue to get our business moving forward!
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September 2023 by J Feid
Bought 4 new tires & had my husband pick it up so I didn’t see until the next day. They broke one of the bolts for a lug nut (didn’t inform me NOR replaced it.)My truck is lifted so the tires should be toed inward. They were not, and that was fun to discover on the hwy. all 4 rims are scratched like they were laid flat on concrete or white rocks(all of them!! And they’re matte black)Oh yeah, and they drove my truck to pick up some of the tires(??) & didn’t replace the quarter tank of gas used.But yeah… I guess it was nice getting 10% off for buying a whole set…. I wouldnt bring my son’s hot wheels to this garage!
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September 2023 by S MOORE
Females be very cautious of this shop. My wife called and spoke with someone about the cost of replacing the brake booster on her vehicle. We already had purchased new AC Delco OEM booster. She was told $62.50 diagnostic fee and labor rate of $125.00/hr which is more than fair. She made appointment and took it in and they performed work. Took 1 hr labor to install @$125.00/hr. Then add the $62.50 diagnostic fee, which should have been around $204.00 total. But they ended up charging her $353.59. Another place had already quoted $200.00 labor w/ tax but Highland was closer to her work. She was told they had to use a certain software they only they have when replacing the booster. I have done many of these in the past and there is no software involved in replacing a brake booster. I called and spoke with someone and questioned the price because it was substantially higher than what she was told when she called. The person said sometimes changing the booster will flash the ABS light. They use the software (which only they have) to turn the light off. Well, its not any special software that turns this light off. Any cheap Autozone OBD tool will simply clear the code if it truly came on during this repair. This is nothing more than Unethical Business Practice and scamming some women who don't know any better. I'm putting this out here as well as on social media so others don't get scammed by these crooks. This is not the way to conduct business.
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August 2023 by Donna Holcomb
I came in with a flat. I was given a quote on Michelin Tires to match what I had. The price was $300.00 less than the dealer, for 4. The service was friendly and professional. Thank you Bud Mulkey.
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July 2023 by Amy Ware
Awesome service. They plugged my tire at no cost. In and out within a few minutes. Highly impressed!!!
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May 2023 by David Hopper
Super fast + have a nice waiting area with good wifi and plenty of seating. They're also not pushing unnecessary upsells. I went in KNOWING I needed a new battery and they still insisted on testing it before replacing it, which I thought was a nice gesture.