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April 2024 by Johnny Nix
Purchased a couch and two leather recliners and begin to have issues so after contacting the store on Gunbarrel rd the manager says nothing we can do and I am sorry. But if you will purchase another set and get the 10 year warranty it would cover the issues. He said give us another chance so I sold my set for nearly nothing and paid a premium price for almost identical set and the 10 year warranty I started having the same issues and thought no problem I have a warranty so I contacted lazyboy and they said the warranty is through a company called Servco I contacted them and sent pictures and they denied the claim said it was factory defect so I ask for a refund on the warranty since it didn’t cover anything. Do not ever purchase the warranty read the paper they word it so they don’t have to cover anything. They said the store will have to refund the money. I called the store everyone was very rude and basically said you are stuck with it we want give you a refund. When it does say they will refund the price of the warranty at anytime you are not satisfied but there again they have a loophole for that I was told to call the main office of Lazyboy in Dayton Tn they to was very rude and could care less. Bottom line do not buy Lazyboy products they are not quality as they were years ago which is sad and the warranty is money down the drain and just an additional profit for the store but turns out to be not worth the paper it is written on.
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February 2024 by Mark's Guitar
In and out in 15 minutes! Staff came to assist me as soon as I entered!
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February 2024 by Holly Wood
I love lazy boy. So comfy!
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January 2024 by Dianna Prichard
We purchased a living room set, a bedroom set, a sofa recliner and power loveseat recliner with their warranties. Every piece had issues from the start and they would not correct the problems even with the warranty. . After less than two years we threw out the livingroom set. We are using the power loveseat, but the manual loveseat doesn’t work. The bed frame is not right and there are gaps in the drawers and the cabinet in the dresser and chest. They just ran us in circles.
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January 2024 by laney
Five years ago I purchased a leather recliner for $1k that broke during transit. I was talked me into another recliner, cloth w/massage. A repairmen was sent monthly as the electronics never worked and remained broke the entire first 12 months of ownership, That was just long enough for the inhome repair to expire requiring me to bring the chair into the shop and still with no guarantee it would finally be fixed. No resolve offered from management. I gave the piece of trash away for $15 to get it out of my house and will NEVER own another Lazboy. Don't mistake price for quality.
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November 2023 by Sylvia Mayer
Helpful staff, no pressure, great sale, 12 months 0 interest. Love the 2 recliners we bought. Definitely recommend!
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September 2023 by William Shape
We had a wonderful experience at this store. Our salesman, Jason, was very helpful and did not hover as we made our decision. We are now anxiously awaiting the arrival of our new chairs.
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August 2023 by Sarah Martin
Measure your space! Then shop according to the way you want it to sit in that space. This couch was exactly what I was looking for!If your into spending a little extra go ahead and upgrade to tempurpedic seats, and customize the fabric and color.This is the most comfortable couch ever.
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August 2023 by Joe Galyon
Sales representative took me directly to the recliners that fit my need for left hand operation. Explained the features and allowed me to tryout the recliner. I decided on this recliner after visiting two other stores and reviewing pictures with my wife. I called the store and left a message for David to call me. He promptly returned my call and took the order over the phone with paperwork handled with email. Great service!
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August 2023 by Wyndye Farley
Miss Bible was so compassionate towards my mother’s situation. She talked directly to her.. she LISTENED!! Mama is almost 90, and sometimes abrasive, however, this young woman was so sweet. She hugged both of us when it was time to leave. I sure wish I had shopped At lazy boy before I bought our other chairs and bed. Job well done!!
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August 2023 by Gary Sedlacek
Our experience was really great. Our rockers are both properly sized and priced and placed. Many thanks to Cindy, who represented La-Z-Boy in the showroom, and the gentlemen who helped load the rockers!
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August 2023 by Adrienne Reeves
Our sales consultant, Cindy, was absolutely wonderful. So knowledgeable and so patient with us! I now recommend La-Z-Boy and specifically Cindy anytime someone’s on the hunt for new furniture.
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August 2023 by Cheryl Shewmaker
I had an excellent experience ar La-Z-Boy. The Sales team was very helpful in finding what would suit my needs for recliners and also how the different options in fabric would affect my delivery times. I will be going back for the rest of my furniture.
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July 2023 by Tyler G.
Wife and I bought a couch from this La-Z-Boy location. After waiting a few weeks, the couch finally arrived. The couch reclines on both ends but one end has a massive gap between the reclining seat and the middle stationary seat. The gap is so wide that air from our vent blows up through it and the tv remote (and other random things) keep falling straight through it. The other side does not have this issue. When we called the Chattanooga location where we bought it, they directed us to their call center. We were told that the gap was normal and that it would go away. Well it's been months and the gap is just as wide as ever. They have done nothing to fix their mistake and they refuse to take responsibility for their faulty couch. We won't ever buy another thing from this la-z-boy (or any la-Z-boy anywhere) and we highly recommend you stay far, far away from them.
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July 2023 by Randal Martin
Jason was great! No high pressure sales tactics. He was very helpful when we needed help, but gave us space to make our own decision on purchasing.You really do get what you pay for. You may find cheaper furniture elsewhere, but it will never sit like a La-Z-Boy and won't last a couple of years. Catch a sale like I did; I was pleasantly surprised at the affordability.
