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December 2023 by Britney Sullivan
I’m a new customer and I will never be back. I came in on 12/3/2023 at about 1:15 p.m. I brought my receipt, a jacket with tags, and the Lane Bryant bag. I came to return a jacket. I had bought it along with a bunch of other stuff in the store. However, this was ordered inside the store due to the store being out of my size. On my receipt, there’s an item number… the amount I paid… How I paid in the store. I even made sure to bring the correct card. I’m very nervous about returns. I make sure to have it all right and ready to go. This cashier (Black, about 300lbs, 5’11, curly hair) was EXTREMELY rude to me. I gave her the stuff. She rudely asks, “Ok. So where is your receipt?”Confused by her tone— I said it’s right in your hand. It’s listed on the top. I began to get anxious. “No, this not your receipt. You got. It. In. A. Box. YOUR RECEIPT is in the box. The box it came in.” I looked at the receipt. I said, “I’m confused. I-“ She said, “Yeah, I know you are.” At this point, the young blonde girl working beside her looked at her as if to say, “OMG.” I grew quiet. Then, she scanned it again and easily did my return. Went right through. After making it seem like she could not do it. I took my receipt and left. She all but screams, “YOU’RE WELCOME” as I walked away. Because… I was in no way going to say “thank you.” So, I wanted you to know she ruined my entire day by this needless act of rudeness. The cashier beside her was appalled—but too young to say anything. There were almost no customers in the store. I’d say you have a problem because of her. I mean… I was super excited to find an awesome store. Now I feel.. IDK. Targeted, I guess? Would it have been different if I were skinny and all dressed up in my name brand clothes? With my nails done? Or was it because I was a different race? I have no idea. This was insane. Lost my business to the store next door. I went to TORRID and spent over $300 due to being sad about the events that occurred today. The cashiers there were so nice to me and said they’d heard similar stories about Lane Bryant.
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July 2023 by Chelle 9971
The 2 ladies working this evening were of no help. Neither one offered to help or see if I had any questions. Thry were oo concerned about their personal conversations. Lane Bryant has quality products, but the employees need some customer serve skills.
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May 2023 by Emily Foster
I absolutely love the product, but the workers at this store are awful. They are never helpful and always stay to themselves. Every time I’m at the location I have to find an employee myself and ask for help. They never offer any help to me when I come in the store. From now on I will go out of my way to a different location or order online.
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April 2023 by Evelyn Price
Had a blast shopping with Lane Bryant today. The staff was very helpful and made my shopping experience extra special.
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December 2022 by Jessica Edwards
Love this store. Staff is always so helpful.
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December 2022 by deanna smith
Very helpful staff, clean ,upbeat environment. gr8 sale was going on .pretty clothing
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December 2022 by Kayla Simmons
Great staff. Clean store.
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August 2022 by Pam Davis Brown Jones
Love get pretty clothes wish you have more capri in store but love everything
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July 2022 by Doriselle Robinson
Excellent customer service the associate Lauren was so patient and helpful in fitting me for a strapless bra which was not easy. I wasn't planning to purchase at that time I just wanted to be fitted and even after explaining that she still gave her all to assist. She didn't pressure me into buying anything but she did remind me of the current bra sale. She was just all around great. For me Lane Byrant is the best place to purchase bras for real size women?.
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October 2021 by DmyTladybug Wilkins
The store was clean and people were nice. That's why I'm giving 2 stars. The clothes were outrageously priced! I know it takes a little more material, but really, $60 for a sweatshirt? That's just wrong.
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September 2021 by Chelsea Miller
I am sitting in the parking lot writing this review because this type of customer service can’t go another minute without being bragged about. These ladies, wow! Exceptional customer service and ability to help. Thanks for your service. From the moment I walked it I was greeted with smiles. I’m an online shopper but I think I’ll just start traveling an hour just to see these ladies again. Thank you for all your help with my bra issue
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August 2021 by LD Stafford
Overall, I do like Lane Bryant for the quality and style. They have great sales. And, overall, great staff. But, on this occassion, I had to be rude to get the sales lady to listen to me as the customer and not the corporation pushing a product. I do not like the new bra line. Its old fashioned looking. I can buy a Playtexfor half the price and they look just about the same.So if a customer tells you "no", please don't try to talk them into something they clearly dislike.
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July 2021 by Johnny Wallace
Nice, enjoyed the visit.
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April 2021 by Lolita Harris
The Ladies took such good Care of my every need here. Keep up the great customer service ladies!!
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January 2021 by Pablo Sanchez
Very rude to my sister/wife.