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March 2024 by Christopher Potts
Efficient knowledgeable and fair pricing for self pay
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March 2024 by Eric Spear
I got had a great experience at this location!! Thanks for the help :)
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February 2024 by Dan Durain
Service was excellent with Andrew. No complaints but pricing is a bit high even with full vision coverage.
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December 2023 by Tracy Thomas
Friendly staff and convenient office hours.
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December 2023 by Tara Ellis
They are always so nice and professional.
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December 2023 by Kevin Rice
Very helpful at this location, and I will keep coming back.
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December 2023 by Nicholas Green
I was greeted promptly by a friendly staff member. He directed me to the staff person who could help me with my hunt for a frame style that would suit me. The optical tech, Chris, was very personable, obviously experienced and was very helpful with his guidance throughout the collaboration. I compared the pricing to my last purchase from a different vendor about 2--1/2 years ago. The price escalation was about what I expected......BUT.....this piece of eyewear included transition tinting, scratch resistance and anti-reflective features that my last eyewear did not include. An optional $40+ protection plan was included in the net price. My last eyewear was not designer brand. This purchase was for a RayBan frame. All-in-all a great experience with no complaints.
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December 2023 by Candi Owensby
Fantastic, from checking in , exams, Dr, picking frames and explaining the different options for lens. Could not imagine a better experience. Thank you
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October 2023 by Tina Bishop
My salesman Chris was very knowledgeable and easy to work with. Excellent experience and would recommend them if you have eyeglass needs.
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October 2023 by Cindy Smith
LensCrafters at Northgate Mall is exceptional. From the minute we walked in for our appointment, we were greeted with smilesand friendliness. I recently took my 90yo mother for an exam and was so impressed with the kindness and patience from the entire staff. They were knowledgeable and efficient.Dr. Brian Post gave her the most comprehensiveexam. He took the time to make sure she was comfortable andunderstood each test and the results.I would highly recommend this business.
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October 2023 by Courtney Hunter
Absolutely amazing service. Chris & his coworker make a great team and work well together & made it such a great comforting experience!
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October 2023 by T A
Andrew helped me pick out a fabulous pair of glasses and sunglasses! He has impeccable style!
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August 2023 by Lisa Wells
Everyone was very nice to me. I got my glasses pretty quick. My complaint would be that the Doctor was out of my network so I had to pay more money. Lenscrafters are in the network just not the doctors. I should've called my insurance because the advertising is kind of misleading when it comes to the exam billing. So I will be able to go to Lenscrafters for my glasses I just won't be able to see the doctors next door.
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August 2023 by Maribeth Manoff
I can't say enough good things about the opticians at this Lens Crafters. Chris measured and calculate carefully and thoroughly to make sure my new glasses would be just right.
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June 2023 by Audr Fox
Given an appointment for Chattanooga/Northgate location, however, the Northgate Mall wouldn't even open for more than an hour after--no instruction provided for how to reach the office. The entrances to the mall were locked. The phone number for appointments goes to Knoxville, and even that office couldn't reach the appointment location office, as the direct number was forwarding directly back to them -- leading one to believe that office, like the entire rest of the mall, was still closed. A complete lack of communication between offices to detail needful information for either Knoxville to know when not to make appointments, or information patients would need to even reach an office behind locked doors, led to an utter waste of time.
