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January 2024 by John Sellers
Yesterday we purchased a 2024 NX 350h Premium from Lexus of Chattanooga. Larry Holder was our Sales Consultant as he was with our two previous purchases. He is very knowledgeable, patient, courteous, and professional. He makes the buying experience easy and pleasant.Our recommendation of Larry Holder and Lexus of Chattanooga could not be stronger.John and Eleanor Sellers
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January 2024 by Brent Mathews
Brody and Shawn were great! Very professional, fast and friendly. Thank you for taking the time with me today. Greatly satisfied with the service you guys gave to me.
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January 2024 by Britton Cameron
Everyone was very friendly, helpful, and honest. No hassles, no gimmicks. Wade was an awesome salesman and the best I’ve ever dealt with. He was friendly, patient, and never pushy the entire time. Just down to earth and genuine from first handshake to the last. He kept us updated via text the entire time while our car was being built and delivered. Justin in financing was upfront and honest too, no curveballs. Everyone stopped and talked to our 15 month old as he wandered around the dealership too. Great dealership and great people! 10/10 recommend this dealership and ask for Wade in Sales.
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January 2024 by Mia Cooper
So I had issues with other Lexus dealers near me so I made a 4hour drive to be at Chattanooga. I had an appointment at 9am and I got in early at 8:40. I was told 4-5 hours for time they would need with my car they had me out in about 3 and a half hours. The staff was really friendly and kept me informed throughout the entire time I was there.
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December 2023 by Don S.
I have wanted a Lexus since they first came out and not finally at the age of 60 I decided that this was the right vehicle. After driving several of them I decided to order a NX350H AWD. The salesman we dealt with was Mike Watson and wow what a professional he is. Throughout the ordering process all the way through delivery he kept me updated with text messages. Once it arrived we scheduled the delivery and it too was super easy and no pressure. This is the way a dealership should be ran. There was never any pressure during the process and they gave me a fair trade in on my Toyota Highlander. I am SUPER impressed with the dealership and as shown in the picture they had a bow on the car since it was a gift for my wife at Christmas time. This is really a SUPER premium dealership experience and one that I wish all dealerships would model.
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November 2023 by Kandis Giordano
Larry was absolutely amazing! So helpful patient kind and honest! Buying a car has never been so seamless.Every person we encountered really made it a delightful process, and that’s saying something when it comes to car buying!
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November 2023 by Jackson Nance
I can’t tell you how awesome my experience at Lexus of Chattanooga was! Cody was very kinda helpful and everyone I interacted with was very professional. They helped me get a new battery in my car and the customer lounge area was nice. Will be back!
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November 2023 by Elizabeth Cooper
I recently purchased a car from this dealership and the experience was nothing short of exceptional. From the moment I walked in, the staff was friendly, knowledgeable, and eager to help. They took the time to understand my needs and provided valuable insights on various models.The selection of cars was impressive, with a wide range of options to choose from. The process was transparent, and there were no hidden fees or surprises. The sales team was patient and not pushy, which made me feel comfortable throughout the entire process.The financing options were clearly explained, and I felt confident that I was getting a fair deal. The paperwork was handled efficiently, and I was able to drive off in my new car in no time.What really set this dealership apart was the after-sales service. They followed up to ensure I was satisfied with my purchase and offered assistance with any questions or concerns I had.Overall, I highly recommend this dealership to anyone in search of a new or used car. They go above and beyond to provide an outstanding customer experience. I will definitely be returning for future purchases!
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November 2023 by Julie Matthews
Absolutely the BEST car buying experience EVER!!! From the sales manager to the finance manager to Ralph Paty (Mr. Awesome), we couldn’t be more pleased and will drive over 2 hours the next time we need another vehicle!
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November 2023 by .
We purchased a new IS350 F-Sport on 10/20/23. Michael Platt was our salesman. He was excellent. We came from Knoxville because Lexus of Chattanooga had the best deal between Kingsport, Knoxville, Chattanooga, Atlanta. Seamless transaction, car was ready to go when we arrived, they didn’t try to sneak in any added fees or give us the runaround about anything. Everyone at the dealership was super friendly and helpful. They stayed late to get everything completed. Tech guy was very patient and explained everything in great detail.
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November 2023 by Russell Turley
The process was really quick and painless. Ralph Paty our salesman listened to what our needs and wants were and offered the perfect vehicle for us. Everyone was very nice and professional. There were no high pressure gimmicks or games.
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September 2023 by Jeff Houston
Pleasant buying experience. Everyone friendly and helpful. Michael Watson kept us well informed while we awaited the arrival of our vehicle.
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September 2023 by Terri S.
I want to express my sincere appreciation for the professionalism, care and concern that Lexus of Chattanooga demonstrated to my husband and I. My husband and I drove from Georgia to Tennessee to pick up my 2024 ES 350 F Sport. My husband and I had such a great experience with all the people that were a part of the process of the purchase of my car. The first person that contacted me after I went online showing my interest on the car was Taylor Gibson. She is the Customer Account Manager which she did not hesitate to get back with me immediately letting me know that someone would contact me the next day since it was after business hours. Marc Bales, the Sales Person contacted me the next day. He did not hesitate to accommodate all of my needs and questions. He made sure the process went very smoothly. It was a very uplifting experience. Josiah Sadek was a pleasure to work with handling the finance part. He said he would fight for me to get me a lower interest rate which he did. It shows that he has the customer's best interest at heart. Aaron Schreiner the Technology Specialist was amazing to work with. He was very patient, kind and took the time to explain and made sure that I understood the technology part of my car. Also, he did not hesitate to let me know to contact him if I had questions. To top it off I was greeted by Robert Graham the Sales Manager thanking me for purchasing the car. Ed Emerson the General Manager had sent me an email making sure that my car buying process was running smoothly and to make sure I did not have any concerns. Everyone that had a part of my car buying experience demonstrated what customer service should really be about. It was a very pleasant experience and worth the drive to go out of state to purchase my car. Thank you very much for everything.
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September 2023 by Donna Schwarz
Michael Platt and the entire lexus team were great. First time buying a new car and I was very pleased with my buying experience. Michael was very personable and professional. Answered all questions we had very honestly and upfront. I will definitely be recommending them to everyone I know!
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September 2023 by Cristina Wardrip
From the 1st (email contact) to the car delivery, everything was perfect. Lexus is Chattanooga was responsive, professional and efficient. I live out of state and would come back here just because the customer service was 5 stars. Thank you to the whole team!!!
