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February 2024 by Melissa Loyd
I brought my car here after the dealership charged me almost $200 to assess but not fix my car. I explained the situation to the tech when I checked in, and after looking at my car they told me the dealership was at fault and incorrect in their assessment. They fixed my car and didn’t even charge for the service. Will be back!
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February 2024 by Madison King
Everyone was super kind and explained everything well. They were also incredibly fast and were reasonably priced.
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February 2024 by Al Brown
I purchased four tires a year or so ago and one had a screw in it. Was without road hazard i was going to pay to have the flat repaired. Dale Wilson was able to get charge waived. Thanks
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February 2024 by Kim Pugh
Always extremely friendly always answers all our questions very help full on any thing we need I dealt with Aaron and Travis today wonderfully team
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February 2024 by John McKee
Stay away or you will regret! Technicians here have no integrity! I took my truck here to have spark plugs replaced and to have the coolant drained and refilled, since it just turned over 150,000 miles as part of scheduled maintenance. I asked before I brought it for genuine AC Delco spark plugs and Dexcool for the coolant. I was ensured by the gentlemen answering the phone and the one at the counter that is what they would use. I noticed my coolant a little low before leaving and asked for it to be topped off which the technician brought out the cheap (use with any make or model) antifreeze/coolant. I questioned him about not using Dexcool and he said that's what he was handed to use. About 2 weeks or so later I had a check engine light come on and the code read misfire on cylinder 7. I took it to a shop closer to my house and they showed me what happened. The technician at NTB cross-threaded my spark plug and when I also saw the spark plug was a NGK and not a AC Delco like I was promised! Needless to say, it cost me way more money and time to have this corrected! This was my first and only time going here! The only reason I didn't rate them a 0 star is because 1 is as low as you can rate a place!
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February 2024 by Melynda Wyatt
We have always used NTB in Madison, AL so when we moved back to Chattanooga, we went back to using NTB Hixson. They are absolutely the best. The have taken care of everytime we are here. Definitely recommend!
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February 2024 by Gwen Suttles
They are good people. Dale Wilson is awesome. They service 4 of my vehicle when needed.
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February 2024 by Peyton Cady
Highly recommend this place! Not only did I get a great deal on tires but they were also able to fit me in the same day despite being busy with other appointments. The customer service was amazing and the man I worked with was very kind and personable. The service was also faster than I expected!
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February 2024 by Carol Waffel
Good experience on a new set of tires. The promotion of free wipers was a bonus!
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February 2024 by Kelli Casteel
I have been coming here for years because of the great customer service and reasonable pricing! Yesterday I stopped by to have a brake issue fixed and the team was very helpful and incredibly quick. I highly recommend them for your car needs and maintenance.
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February 2024 by Angela Al-Salami
Great service very satisfied! Thank you Dale and Patrick
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February 2024 by Debi McGregor
Very polite and knowledgeable with helpful information. They worked fast and I felt they were very honest.! They gave me a good price on replacing all 4 tires, even gave me a discount! I would definitely use their services again. Also, I would not hesitate to recommend them to friends and family. Very pleased!
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February 2024 by Mel L.
Brought my car here after taking it to the dealership for what I thought was going to be an alignment, since my car was pulling to one side. The dealership charged to "diagnose" and said an alignment wasn't needed & recommended something else (likely more expensive a repair) be done instead. I left without having any repairs made but was still charged $170 for the labor. I brought the paperwork from the dealership over to NTB and explained what happened. They felt the diagnosis was suspect, did their own testing, and found completely different results much more in line with what I was experiencing. They fixed my car and were kind enough not to even charge me for anything. Will definitely be back!
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January 2024 by Jake Cash
The two gentlemen at the front desk are very friendly and knowledgeable. Service was quick and excellent.
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January 2024 by jeremy land
Fast, Friendly service got me in and out on a flat repair
