Petco is a pet health and wellness company offering a broad range of brand-name nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles at its Hixson store. Services include full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption, and positive dog and puppy training classes. Customer experiences highlight that the staff is very friendly, helpful, understanding, and provides A1 customer service. Many find the employees to be very caring and knowledgeable, with particular appreciation for how much effort they take to vet customers before animal purchases. Specific services receive high praise, with one groomer noted for exceptional attention to detail, personalization, and going above and beyond for pets. A training class instructor is also highlighted as being amazing and patient. Some reviews note that staff can sometimes lack information or knowledge about the animals. However, the overall sentiment is positive, with customers finding what they need and continuing to shop there due to the caring environment and successful services like grooming and training.
The staff here is amazing! The store is always organized and clean. The reptiles and small critters are lively. This location also helps with rehoming small pets as we have seen birds, turtles, and small critters with rehoming history details
May 2026
I didn’t get her name but the associate who helped me find something and rang me up was amazing! The store was clean and organized and well stocked. Helpful and friendly staff.
July 2025
Sylvie did an outstanding job with our Bichon. Look forward to being a repeat client.
