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March 2024 by Tate Crayne
i didn’t ask her name but she had blue eyes and dark hair, she was the absolute sweetest and most helpful employee i’ve ever met. she is so patient and helpful
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March 2024 by Abby Casmer
I wish I could give this place zero stars for my review. I took my dog in here for a bath and trim. I was told that included brushing. When I picked up my dog she had the same knots in her hair from when I left her. They didn’t take a single second to brush any part of her body. She got a bath and that was it. Not a single thing was trimmed nor brushed out. When I called to explain this I was offered a discount on my next grooming service. Why would I bring my dog back to a place I paid $80 for NOTHING. I will NOT ever be returning to Pet Sense for grooming let alone giving them any sort of business whatsoever. Pet Co does a way better DETAILED job for extremely cheaper. I go to pet sense when no other place has availability and it is a mistake EVERY SINGLE TIME. I am consistently disappointed with their groomers and we will never be returning. I advise all other dog parents to steer away from this place as you are charged out of this world for not a single second of labor. Not only that, My dog is TERRIFIED for me to leave her in this place. I know for a fact that they neglect their grooming duties but what I do not know is how they are treating my dog when I am not there. It is very clear to me that it is poorly as my dog is not terrified to go to any other grooming facilities. I was able to get the knots brushed out in about 30 seconds, I am paying you $80 to brush out some knots and you can’t even do that. ON TOP OF THAT, I scheduled online and very clearly had a text confirming that her appointment was in fact the day that I took her and their system said she was scheduled two days later. Worst service i’ve ever received.
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March 2024 by Jason Stephens
They bathed my dog so well! And when he wouldn't let them file his paws, they refunded the difference..... Excellent service
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January 2024 by Cierra Schusterick
Caitlin was such a wonderful bright light to my timid dog when we went in for a nail grinding. It was our first time there and we will definitely be back! The store was calm, quiet, so clean and the other woman working this morning was awesome as well. Thank you!!!
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December 2023 by Aaron Green
Had the travel water bottle that we needed for our dog.
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December 2023 by J E
I wouldn’t spend another $1 in this store if it were the last pet store in Hamilton co. 10/10 would NOT recommend.
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October 2023 by Cynthia Viar
I buy my dogs food there and the prices are cheaper then other places for the size of bag I get. Especially since it’s Grain Free
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August 2023 by xoxo_ katie
Absolutely horrible, management needs to get it together! If you haven’t already figured it out, the best groomers Kelsi and Jess are now at Pet Supplies Plus on Ashland Terrace!! They lost some good ones but we support the groomers, head on over to PSP and see the best groomers that Pet Sense let walk away! ?❤️
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July 2023 by Sharon Cound
WOW! LARISA (new groomer) did a MARVELOUS job on our highly timid Border Collie mix. She even had the magic touch that rendered him calm and cooperative. Deshedding shampoo, brush out, dematted, nails clipped, she did it all with great skill. He smells fresh, too boot! Thank you, Larisa!
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June 2023 by Beau Rogers
PetSense calls and reschedules our grooming appointment three times due to staffing issues. Finally we take our dog in for his appointment and they say he doesn't even have an appointment and they can't do anything. Total incompetence at every level, how these people are still in business totally baffles me. If I could give 0 stars I would in a heartbeat.
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May 2023 by Lincoln Park Chattanooga
Pet washing stations are nasty, standing water in 1 area, advised staff and they said the have not had time to clean since it's been busy.Advise close the station and clean or offer free use. 1 area have a dryer, all the equipment was dirty. Do not use Petsense for self washing.
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May 2023 by Michael Hudson
It could use some work. Like more towels mark shampoo better. Place to sit when drying you pet. I will go back . But will pack bag for my pet
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March 2023 by Gwendolyn Harland
A week ago I had my dog groomed here, the staff was very friendly and I have brought my dog here before but this time was different. I paid $132 for the grooming services. The next day I woke up and my dogs eye was swollen and red and irritated. We waited through out the day and ended up having to bring him to the vet because of it. The vet said that he had gotten an infection from a small cut in the side of his face near his eye where the groomer had nicked him. We had to pay $400 worth of vet bills because of this cut and whatever was at the groomer that caused it to be infected. After further discussion they decided to do a full body exam to make sure that there were no more nicks anywhere that could be infected too. The vet found another on on his skin where his privates come out. A week has gone past and we are still having to deal with cuts that he got and making sure he doesn’t lick them and having to give him antibiotics everyday. I will never bring him back here again. Like I said I have been here a few times before but this time it was not the same person and the price was $45 more than last time.
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February 2023 by Maria Price
This is a great pet store. Always super friendly and good selection. Convenient!
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January 2023 by claudia
I'm always pleased with the service we receive having our Great Pyrenees groomed. Unlike other places, getting an appointment is always an easy process, and my very poofy dog comes out looking great, every time!
