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September 2023 by Lisi Chavarri
I can't say enough good things about our neighborhood branch! No matter when I visit, the service is consistently outstanding. One of the shining stars at this branch is Carrie Hill, with whom I often interact. Her level of care and attention to detail is truly commendable. I genuinely enjoy connecting with her. Marsha Easter and Christian Rodriguez are also incredible. They always go above and beyond to assist me. Stellar service! It's the people that make this bank so unique!
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May 2021 by Cici Coffee
This team has offered impeccable customer service and support. We are a small business and they have helped us survive pandemic damage incurred by our service industry!
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October 2020 by Rumple Steelskin
Not what I thought it would be and inaccurate
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January 2020 by Kevin Currier
I have banked with Pinnacle for over a year now and have been so impressed that I am moving all of my accounts to them. The customer service is beyond what I am used to ESPECIALLY in the banking world! Can't say enough good things about Pinnacle. Nora at the Broad Street location is the absolute best!
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January 2020 by Henry Schilling
Drive through lady was alright, think her name was Kylie or something. Lost one star for lack of ATM cash deposit, and for having push doors with pull handles.
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January 2020 by Beau Cash
Drive-thru worker the young lady gives the perfect customer care and service and keeps (Funny money) for me i will go to the other side of town for her yes shes that cool
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June 2019 by Heather Sutherland
I would never recommend pinnacle financial partners to anyone for a mortgage! This is most unprofessional company I have done business with. Do yourself a favor and go anywhere but here!
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October 2018 by Richard Bishop
Slow very very slow.
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July 2018 by Jason Hill
Before I made the mistake of dealing with this bank my credit score was 822. Through no fault of my own, my credit score is now 720 as a direct result of giving them my business. Your mistake if you follow me into the hell that is being a Pinnacle customer.
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July 2017 by Jennifer Lopes
They promisse you the world... But it is just lies
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July 2017 by David P. Hawley
Very professional and personable. Like banks were back years ago only with the latest technology.
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April 2017 by Cheryl Scruggs
Excellent bank to do business with !! The staff are very professional and cordial they treat you as a valued customer. You actually talk to a live person when calling in versus an automated system. I recommend anyone to come to Pinnacle Bank for their financial needs.
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June 2016 by SMVC Van Horn
They take good care of me as a new small business owner!
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March 2016 by Matt Lewis
Great bank that understands individual relationship value. Unlike most banks in Chattanooga that offer a bunch of free crap to lock you into accounts and encourage whiny entitled mentalities, these folks treat adults like adults and charge for things that they should. Because people are expected to pay for checks and may have a small monthly fee, the bank can offer actual services rather than hiding behind back end deals and other folks money. This is a bank for adults and business people that aren't looking for free stuff, but a bank and a banker that acts like a bank should.
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September 2013 by Austin Lechner
This goes for all Suntrust bank. I'd have to say they don't even deserve one star but google says I have to give them something. Pay close attention to the online bill pay they will try to charge you every cent you have to do this. They will overdraft you and breech contracts. If I wasn't a poor college student I would not hesitate to sue, and my aunt is the manager in one of these banks. I can luckly say it was not at the one I am having problems with. But be sure she will hear about it.
