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March 2024 by Ernie Barley
Just a great place to go workout take a shower man give it a rest for a couple hours
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March 2024 by joshua rivera
Very good establishment, it has what one needs to exercise the body as well as to relax it.
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March 2024 by Scott “Tootall, BSD” Knowlton
Clean gym. Very friendly staff.
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March 2024 by Dana Ware-Woolf
This place is great. The 30 minute fitness section is my favorite.
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February 2024 by Lacey Danielle
Seems like they have more funds to buy out of order signs then they do to actually fix the broken equipment.Instead of 50 treadmills and half of them don't work, how about re-arrange the space to make room for different kinds of work out equipment or another free weights area.It is usually pretty clean, I will give them that.
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December 2023 by Joshua
I have had a pleasant experience each and every visit. Clean equipment happy an helpful staff. Friendly members!
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December 2023 by W H
ATTN MANAGEMENT. The men’s locker room shower curtain is full of mold and Mildew. The shower needs to be clean and sanitized. The sink and countertop is very filthy and dirty. We customers appreciate a nice clean gym with clean and sanitized restrooms and showers. 12/15/23.
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December 2023 by Cyrus Harris
1. Back off when you’re taking a shower or you WILL get scalded when someone flushes on the men’s or the women’s side. The water turns REAL HOT!! ?2. They need to hire someone who does nothing but clean. I took a video of the men’s side 2 days in a row..…it’s needs cleaning!3. Lastly, please raise our rates and let us hear some GOOD MUSIC, not the “stuff” you’re making us listen to now.
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December 2023 by Dawson Stahly
We moved out of town and hadn’t realized a subscription stayed on when it shouldn’t have when we tried to cancel it when we moved. 2-3 months later and an annual fee the wonderful manager Kenzie won’t even look into the account we were trying to get credited for not even being there. We were not even local to the area and instead of trying to be helpful she just made it sound like such a chore for her to talk to her manager to get it approved she didn’t even feel like assisting, so instead just said tough luck and we’re going to keep your money. Haejin Choe and I will seek any other gym at our new home location as PF is not understanding and when she went to a location nearby to get assistance she was met with rudeness and prejudice again. Guess it may just be a brand thing.
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October 2023 by lawrence jennings
Paper towel dispensers at almost all Planet Fitnesses are horrible. And the spray bottles lids always come off. I wish they would come up with something better
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October 2023 by Jack Dempsey
BEWARE before giving them your credit card. If you ever want to cancel, they will make it a nightmare to do so. As well as keeping certain drafting dates unknown to you until it's too late. From the time I wanted to cancel my membership, I ended up paying for 2 additional months before I was completely clear.Don't think you're saving money here. Just pay for a regular membership somewhere else and get transparency and good customer service.
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October 2023 by elizabeth hackl
If it were possible, I'd give Planet Fitness zero stars. My recent experience there was nothing short of a nightmare, especially if you're a female. I endured relentless harassment from another member and, shockingly, the staff provided zero assistance or resolution when I reported the issue. As a young, single woman, I felt profoundly unsafe in this environment.It's disheartening that it took a lot of courage for me to step into the gym, only to be repeatedly subjected to harassment about my physique, strength, body size, and inappropriate comments. The staff's indifference was deeply unsettling. This gym's lack of commitment to safety and customer support is alarming, and I have no intention of ever returning. My experience here fell dramatically short of even the most basic expectations.
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October 2023 by Abby Mcgaughey
This places staff communication is terrible. I simply wanted to switch my membership from the black card back down to the basic $10 card a month and they originally told me there was going to be a downgrade fee so I just left because idk what I wanted to do, I then went back the next time and a different employee when I said the same thing just said ok I got you switched and I didn’t have to pay a fee or anything. So I recently upgraded back up to the black card because a friend wanted to start coming with me, and I could tell the guy who upgraded me was trying to make a certain quota of upgrades because he was really pushing it on me before I even said anything about it, so I went ahead and upgraded. Now the friend can’t come with me anymore and I am a college student so I need to save all I can so I went back to downgrade back to the $10 card and the lady went on to tell me that I supposedly signed a 12 MONTH CONTRACT when I upgraded back up to the black card that I was never told about, and that it was going to be $58 DOLLARS to get out of. I didn’t even know planet fitness had year long contracts! To be honest I’m about tired of all their little ridiculous rules when it comes to your membership so I’m about to just pay the $58 and go somewhere else where most of the machines are not out of service every week .
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October 2023 by Timothy Dempsey
Might be a good club, but their cancelation policy borders on abusive. There is absolutely no good reason that you are able to open and close financial accounts online but need to show up in person to cancel a fitness club membership. Their motivation is obvious to a turnip. Still, I just did the in person thing for my son at the Lee Highway location. He lives outside the country now so a little hard to make it in for a workout. But because he joined in Falls Church Virginia and was using his membership here, they claim to be unable to help. Ha! A Planet Fitness Gotcha! Good thing there are a lot of customers for cheap fitness. Loosing a few to wretched customer service isn't even a drop in the bucket.
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September 2023 by Ralph Y
I recommend - increase the water pressure in the showers, it is so weak that it is not pleasant to take a shower. and clean up more often...
