-
January 2024 by Christy B
My husband bought a membership this year in October at the Chattanooga, Tennessee store and was given a $30 off membership card. The associate who rung up his order told my husband the gift card was good until the end of 2023. Unfortunately, he had been given the wrong date and it expired towards the end of November. He called the Chattanooga store and spoke with a customer service associate there. He said she showed no empathy and did not seem to believe that is what one of her associates had told him. He said his experience with the associate will influence how much he spends at REI. Our family will spend more money at other outdoor stores due to the communication issues and the poor follow-up with customer service.
-
January 2024 by Frank Bowman
Very knowledgeable friendly staff, well stocked and a fun shop.
-
December 2023 by Eric Greer
I purchased a pair of hiking shoes here earlier this year. I paid over $150 for them and expected better results. After a few short months I had two tears in the fabric of one shoe in a non-friction area. To me, it seemed like poor quality control. Anyway, even though I had worn them a bit and the treads evidenced this a friend convinced me to go back and ask about the one year return policy. I had never paid attention to this. Honestly, I was not pleased with the quality of the pair I bought at that price but I also thought it was a borderline situation since I had worn them many times. I explained this to Brian, the manager and he never questioned me. He politely decided that the shoes should be exchanged. I was taken back. Like he was going to replace my shoes with a brand new identical pair. He said he thought my original pair was not fitted correctly explaining that my laces were very tight indicating the shoe was too wide. He chose the same size and different width. I tried them on and they fit well. I was so thankful. While I was smiling Brian smartly asked if I needed anything else to which I replied, “Absolutely.” He then helped me pick out a pair of new gloves for an upcoming trip. Great experience. Over the top customer service. Thanks to Brian and REI.
-
November 2023 by John
Bought an REI insulated air pad and used it for the first time a year after the purchase. The mat had a leak. They will not replace it or exchange the item. REI doesn’t stand by their products anymore.
-
October 2023 by Brandon Brown
Very well equipped REI with more gear experiences and boutique style displays. Good help as always.
-
October 2023 by Troy Windhorst
Friendly staff (both on the floor and at checkout). I appreciated being able to shop freely (at other REI locations, I was persistently followed while shopping--which I find annoying). REI is solid shopping choice when in the need for outdoor, hiking, or camping gear/clothing. Large selection.
-
October 2023 by Nate Goody
Absolutely outraged I signed up for Rei card and they wouldn’t allow me to input the card details said I had to wait for the card to come in and then I purchase online and they won’t let me pick up till tomorrow and I drove 1 hour to get there to begin with! Literally pathetic!Billy Joe needs to be fired for spewing false information!
-
August 2023 by Chris Spear
Perry was absolutely amazing ?? he spent time with me and my wife to help us get the best fit possible for the rain ?️ gear we need for our upcoming Alaskan vacation... Then we met his wife Carol that was also a huge help to us !!! This kind of personal attention to detail is just one of the many reasons we love Rei
-
August 2023 by David K
It is shameful to enter this luxurious store and buy shoes and they do not give you (a bag). I told the employee, will you give me the shoes like this? She said, "Yes, I see this humiliation. I advise everyone. Don't buy anything. They don't give you a new bag to carry your things." Remember, you are buying expensive items
-
July 2023 by Joshua Brown
Quite possibly my favorite place to shop. Staff is always friendly and go the extra mile to help you with whatever you need. And if you’re a member the perks just cannot be beaten.
-
June 2023 by Rob Lein
REI is the best! This REI is particularly awesome because they always have a large selection of garage sale and clearance items. Climbing gear selection is on fleek, too!
-
June 2023 by Justin (Hook)
Store is very nice, everything is a bit on the pricey side for the gear, but thats the nature of a dedicated camping store. I'd recommend going just to see what they have.
-
May 2023 by William Jennings
Bicycle department very helpful with fitting a new helmet! Recommend.
-
April 2023 by Sunshine Petty
Walked around the store for an hour looking for someone to help me. Still didn’t get help AFTER I ASKED so the proceeded to leave without anything I needed! Will never come back!! Terrible customer service!
-
April 2023 by DeMikal B.
Great store with super helpful employees well versed in knowledge of gear I had questions about and even helped me pick the gear that fit my needs and budget
