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March 2024 by Caroline Rogers
Where do I start? They cracked my windshield 4 different times. I had to take time out of my life to come to this horrible place 4 different times so the 4th time they finally did it right well yesterday my windshield was cracked on the bottom of the windshield so I came this morning so they can replace my windshield since it is under warranty well they told me it wasn’t under warranty and they can file on my insurance!!!!!!!
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March 2024 by Kristin Gans
I had a really tiny crack in my windshield that was made larger by the repair and ended up looking absolutely horrible. Much worse than just the small crack that was there. I was told that it cannot be redone and that I can put my money towards a whole new windshield that there was a one in 1000 chance it could go that way and I happen to be the 1000 and that’s that. I’ve had repairs done before and seen repairs done before and it was nothing like this.
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March 2024 by Belinda Moore
Quick friendly and they came to my house and installed what more could you ask for
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March 2024 by Marcus Carlisle
Thanks for your outstanding service on replacing the windshield on my 2023 Audi A5 that was cracked due to loose rocks on the road from the construction on I-24 near Moore Rd.The entire process when smoothly. I followed their instructions post windshield replacement and I have yet to notice anything that would raise any concerns in regards to their quality work.
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March 2024 by Vladii Torres
Great attention
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March 2024 by Kurt Davenport
They supposedly fixed a chip in the window but a week later it was cracked. My wife had another company look at it who the dealership she works at works with and apparently the one from Safelite didn’t even fill in the chip and didn’t even make any contact when he was there or complete all I got was a text he was on his way so he probably didn’t even go by.
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March 2024 by Raz Baby
I got a major discount on my window, it was cheaper than the other people who wanted to repair my front windshield. It took only an hour to install the window and its doing great!
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March 2024 by Jo Reed
Friendly staff and timely service.
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March 2024 by Colette Madore
Very professional and quick service!
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March 2024 by Lauren Clift
I’m not usually one to read or write reviews but after seeing other reviews that are terrible I wanted to warn people. I just got my window replaced today. They came to my work and replaced it. I went outside about 40 minutes later with a couple of coworkers to go grab lunch. My new windshield is warped in multiple places. I was told they didn’t notice it and it could be moisture. Now having to wait until tomorrow to get ANOTHER new windshield. Not a single person I talked to apologized or acted like they cared at all. Mistakes happen but they should be apologized for and made right. I didn’t pay a deductible for a warped windshield and the inconvenience of having to wait another day. Picture is hard to see but MULTIPLE people have told me it’s not even safe to drive. Thanks safelite for putting me and my children in danger.
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March 2024 by Dr.M
Got me set up easily, first day insurance sent the wrong glass. Had me set up the next day for an appointment and a little over an hour later I was good to go. Excellent staff, great communication and expert service. Will absolutely recommend them and use them again if I need another glass replaced.
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March 2024 by Tracy Harris
Can’t get a human on the phone for a simple quote
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March 2024 by Tim Clanton
Great service and price
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February 2024 by Charles Reece
Zero stars if it were possible! Absolute horrible experience! I have used safelite before and had nothing but good to say. Tables have now been turned. I had an appointment to get the windshield replaced in my truck. The first technician that came was Braylin. He called before arrival. He then stated he would start working on my windshield, I felt great! He then called me back and stated he just couldn’t get the windshield out????? He stated another technician would be out first thing the next day. I’m like well ok….. we really needed that truck. No problem he said they will be out first thing. He then asked if he could leave the truck. The way it was. I asked him how it was he said well I have your windshield wipers taken off. I’m like well that’s no biggie, right? I got home and the windshield was partially out, the wiper panel was still attached and laying on the engine of my truck. I couldn’t close my hood due to this and them being still somewhat attached. If a gust of wind would’ve came it would have torn my hood to pieces due to not being able to latch it. There were razor blades and paper towels all throughout my truck he left just laying. Another tech (2nd one) called me the next morning. He told me I was his 5th stop of the day. I told him I was supposed to be first. He said I was 5th in his lineup that they had sent him. Well he never made it that day, it got too dark for him to keep working before he got to me. On the 3rd day, count them 3 (GEEZ), another tech (Charles) called and said he would be there to put in my windshield. He said he would definitely get it done! Charles himself did not disappoint. He did a great job. I am so disappointed with a company I had faith in. It is an absolute nightmare to try to speak with a person from this company. I’m sorry this is the experience I had and I hope no one has to endure this nonsense again. Once again thank you Charles for the job YOU did. You should be running this company!
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February 2024 by Amanda White
Do not recommend for numerous reason, too many to list.
