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October 2023 by Cassandra P.
do not take you car here. very untrustworthy.and then i told them they pulled the panel off my door and didnt fix it john said prove it. also knocked out my keyless entry and cant use it
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September 2023 by Samantha R.
UPDATE BELOWCHECK YOUR CAMERAS FOR 09/01/23 @ 11:30, I DROVE MY VAN TO YOUR RIPOFF SHOPDropped my van off on Sept. 1st for them to ONLY plug in the OBD reader to verify what Honda of Dalton had said which was the spark plugs need to be changed, I also asked if the driver's side sliding door could be looked at because the cable had broke, I explained to John and an elderly man in the office to ONLY do that and then call my warranty dept and then me too let me know BEFORE anything was actually done / repaired and I was told "Oh absolutely" well between Sept 1st and Sept 21st (3 weeks) I called the garage too find out a status, it was after 2 weeks before the van was even moved into the garage, at the end of EVERY SINGLE call I would tell them to call me BEFORE anything was done/replaced/repaired and John, Tony & a new guy who started the day before, would say "ooh of course", well on Sept 21st, I got a call from John telling me that they done a compression test ($224.10) for no reason nor approved by me first, and he said it passed with flying colors, so they replaced the spark plugs which I was charged$307.86 for the plugs + $188.72 labor, the plugs cost $167.94 from Advance (where they were delivered from) which means their mark up was $139.92 unheard of, at the end of the day it cost me $846.39, their mark up for the plugs $51.31 when they actually cost $27.99 minus their 10%UPDATE: CHECK YOUR CAMERAS, I DROVE MY FREAKING VAN TO YOUR SHOP!!John you are flat out lying about all of that, my warranty is still in effect and current, I have spoken to them and there is absolutely no record of you or anyone else calling to even begin a claim, my oil is changed every 3,000 miles at Valvoline in Fort Oglethorpe, NO ONE including yourself ever called me until Sept 21, the day before I picked my van up, and I'm not sure how you would know anything at all that was told to me when I dropped my van off due to you not being in there at all, Tony was the only one I dealt with that morning, and I , and as far as me not keeping my maintenance up on my vehicle, I was not driving my van during the time I was trying to get it to you, hell I may be a woman but I am no where near stupid about vehicles as you're trying to protray, I NEVER approved any work to be done only put it on the code machine and then let me know.You're lying about everything you put in your ridiculous reply, and the day I finally got my van back, I dealt with an older gentleman that I expressed all of my feelings about being lied to by YOU and the freaking price gouging you do, and his reply to me 2 time's was "all I can say is what I was told to say is, in the market" even a guy that use to work for you was there for a quote and he heard every word and his wife said "Let's go and find somewhere else"....So long story short, you're in the business of ripping people off, and apparently lying about everything when they make a review to make yourself look good... No matter the cost.State Line Auto Service (Owner)19 hours agoHi Samantha, we communicate to you every step of the way. You canceled you appointment no less than 3 times before you finally dropped your vehicle off. When you finally did drop your vehicle off we communicated to you that we were 3+ weeks out on being able to get to your vehicle and we would do everything possible to get to your vehicle as quickly as possible. Your warranty company canceled you due to you not maintaining your vehicle properly by completing oil changes regularly and other normal maintenance items. We told you when we removed the spark plugs from your engine that the porcelain in the plugs had broken and gone into the combustion chamber, there was also some metal from the electrode that had broken off on the spark plugs. This is why we recommend a compression test, without we couldn't know if the cylinders were damaged due to your lack of care and maintenance. You approved the test and we completed it. Fortunately there wasn't any damage and we reco
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September 2023 by Autism Improvised
On my way back to Atlanta, I found myself in a real bind recently - rush hour interstate traffic and a rapidly deflating rear tire, thanks to road construction debris. I had to take the next exit and just hope there would be a gas station or service that could fix my tire - and there was State Line Auto Service! Friendly people, fast and great service, and within an hour I was merrily on my way. Highly recommend this excellent service business, but I suspect the locals already know this!Service: Tires
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September 2023 by Brian Palmer
Absolutely horrible experience! I have taken my truck here for a coolant leak and almost 300 dollars later, it still leaks! They claimed to pressure test it. It when from 15 psi to 11 psi and he said it was holding pressure...BTW, the hose that they claimed was the original problem was never leaking!
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September 2023 by Art Carroll
Great place to take your vehicle to have worked on. Knowledgeable staff can work on and do anything you want. Thanks to the Owner John
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September 2023 by Brent Mainord
If you would like to spend 2k and the car not make it across the road be my guest .Run from these people after you pay them for not even fixing the car they will be done with you ...and the warranty they give ,if they don't like what happens they just say oh no that piece paper that says warranty isn't true ?......what a joke ...Do not take your car here .when it ask me at bottom of this review what services they performed.I want to say 2k worth of what wasnt needed ... seriously the car didn't make it across the road folks...now they say ghey dont remember me after the owner convently shued me away after getting the 2k dollars ...That's ok i manage 3 hotels next to you ...when people come off i75 looking for autowork and btw it happens alot ..il do my part so noone else is ripped off!!! ..and dont say you warranty it you dont
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September 2023 by B M.
If you want to spend 2k dollars and the car has same problem as when let state line fix it ho ahead ..Awful!!!Run from these people they will not help you once they get your money there done ..I had just paid the car didn't make out their driveway..they said...oh that's not on us ..says warranty...oh no no warranty....Piss Poor work.Period
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August 2023 by Yoseph Alabdulwahab
Excellent shop! They are extremely knowledgeable, flexible, fast and professional! They do excellent work for a fair price! They also have a keen eye to finding the root of your issue. I normally hesitate taking my car to any shop, but I would trust this one any day of the week. Would definitely recommend!
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August 2023 by Sherri Koobs
Love this place. Reasonable price and work around my schedule. They were fast and efficient. Friendly and knowledgeable.Services: Tires
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July 2023 by Michael Lawless
Traveling from Florida to Wisconsin and checked into a local hotel Thursday afternoon on a holiday weekend. Turned off the vehicle and the blower fan remained on. Called and talked to a representative at State Line. They informed me to stop first thing Friday morning. Diagnosed the problem right away and contacted a parts supplier to confirm availability. They were able to perform repair. Gave me a ride back to the hotel and picked me up when the repair was complete. Extremely friendly and professional! Would recommend them to everyone. They deserve 10 stars.
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July 2023 by Robert Moser
Great crew. Helped me while having some challenges going down the road. Great service and friendly folks.
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May 2023 by Trevor Teipel (T-SQUARED OUTDOORS)
The team at State Line is top notch. Was on a road trip and my transmission gave out on the way down. Luckily we were able to pull into State Line. John and the team were more than accomodating in getting us in and back on the road. Would recommend them to anyone!Service: Transmission
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May 2023 by kevin campbell
Excellent service and good prices. Got me in and out in a record time. Highly recommend. Thanks again for the great service.Service: Engine repair
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March 2023 by Steve Aschenbrenner
1000 mile road trip and I had a tire going down due to a piece of wood in it. Found State Line in my phone search and pulled in. They were very helpful and courteous and fixed my tire in less than 20 minutes. Absolutely no troubles with it in the rest of my trip. Give this business a try, you won't be disappointed.Services: Tires
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March 2023 by Keith G.
You really couldn't ask for better all around service than what you get at State Line Auto Service.I've taken my vehicle there twice now and both times it was the same experience. Very honest, friendly and fast.I feel very confident and comfortable bringing my Jeep and truck here for service jobs big and small knowing it will get done right and fairly priced.
