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July 2023 by Al T
The staff is sometimes friendly, other times not. There is a check cashing fee of $8 to cash a check written on TRUIST paper, ridiculous fee. Twenty dollar check? $8 to cash. $500? $8. It's not even a percentage of the total amount like other banks. They try to get you to open an account if you question said fee, but why would I open an account somewhere that greets you with unexplained fees in the first place. The checks are already bought, the money is there. Just cash the check. I have credit union accounts where there are no random unexplained charges.
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May 2023 by John Sweeten
So far has been a great experience since the swap to Truist.
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November 2022 by Russ Holloway
Super rude. Use a different location.
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June 2022 by Vonda Burgess
After visiting the Red Bank office, I was very unhappy with Truist. Then I met Bert @ the ooltewah branch. He was so helpful and he completely turned my bad experience into a great one. Thank you Bert for all your kindness.
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May 2022 by Froylan Diaz
the schedule they show online does not match the one at your door.
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May 2021 by cletus545
Called to do a stop payment on a mortgage check that’s been lost for over a month (just to play it safe). Suntrust stated a penalty of $36 for every stopped payment check. First time I’ve ever had to use that feature in my 16 years van along with Suntrust.
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March 2021 by Talon -30
Was 2nd in line and took 20 mins.
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April 2019 by Anna Pippin
I hate going to this particular branch. The staff that works here has an attitude, and not very helpful. The atm is always dirty and not kept clean. Thanks
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November 2016 by Savannah O.
I always had great experience with Suntrust until I had to close my account. I needed to close my account because I was moving to Colorado where there were no Suntrust locations. I decided to close my account at this branch because it was the closest to my apartment. To start with I had to wait 45 minutes for anyone to even assist me in closing my account. Then she (I wish I had her name) took a hour to close my account but I understood because they were having some difficulties with their computers. so by about 2 hours my account was finally closed, or so I thought. That was back in June the week I moved. I just received a letter (in November, 5 months later) saying that I owe them over $100 because of overdrawn money. When I was finally able to get an actual person on the phone they said the account was never closed and an old transaction went through that added up in fee's. They could not fix it for me and I had to pay the money. I am absolutely livid that my account was never closed and I did not receive anything until 5 months and over $100 later to inform me of this. DO NOT GO TO THIS LOCATION TO CLOSE YOUR ACCOUNT!!!
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February 2016 by Melissa W.
Normally never had a problem with Suntrust. I've been with them nearly 20 years. Never complained...never had a reason to. Today that changed, unfortunately. I went through the drive thru earlier and mistakes were made. Nothing life altering or drastic...but something that should be addressed properly by management to keep it from happening again. I called once I got home with my toddler. I was told the manager will call me back. I waited an hour and decided to call back again. No answer. I waited another hour, after all, it's Friday and they are likely busy. I called back and this time a lady named Jennifer answers the phone and without me telling her who I was she said "I will call you back, I'm with a client". The abruptness should have been my warning. She calls back about 30 minutes later. I begin to try to explain the situation when she cuts me off and talks to me like I've got a tail between my legs. I really tried to remain calm to continue to explain my grievances but she wanted to talk over me at every single twist and turn of the conversation. I finally lost it and told her that I thought her customer service sucked. She threatened to close my account then and there. Throughout the rest of the combative conversation I gain details that the teller is new...(all the more reason to go through proper training once again if she is unable to add properly.) and she defends the teller saying it was an honest mistake. That's when I pointed out that I understood that and I was not trying to accuse her of anything other than a mistake...but mistakes when it comes to people's money and livelihood really should be addressed. It was, in the end, a completely pointless phone call...Jennifer Currie, the branch manager, was completely insincere...and I am more than certain nothing good will come of it. I, of course, plan to follow up with corporate. People deserve to be treated better than she treated me.
