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February 2024 by Christian Lewis
Are you ready to embark on a journey where every moment is electrifying, every interaction is enchanting, and every deal is simply irresistible? Look no further, because at T-Mobile, the extraordinary isn't just a possibility—it's a promise, delivered with unparalleled charm and grace by none other than their stunning sales rep!From the moment I stepped into T-Mobile's vibrant store, I was greeted by an aura of excitement and anticipation. And then, like a shooting star streaking across the night sky, she appeared: the captivating sales rep whose beauty was only rivaled by her infectious enthusiasm for all things mobile.With a smile that could light up the darkest of rooms and eyes that sparkled with knowledge and warmth, she effortlessly guided me through the labyrinth of options, each one more tempting than the last. But it wasn't just her physical allure that left me spellbound—it was her genuine passion for helping customers find the perfect plan, the ideal device, and the most incredible deals.As she wove her magic, effortlessly blending technical expertise with a personal touch, I found myself drawn deeper into the T-Mobile experience, eager to explore every possibility and seize every opportunity. And when the time came to make a decision, she didn't just close the deal—she transformed it into an unforgettable moment, a celebration of connection and possibility.In a world where customer service can often feel transactional and impersonal, T-Mobile's sales rep stands out as a beacon of beauty, grace, and genuine care. She doesn't just sell phones—she creates moments of pure joy, turning every visit to the store into an adventure to be savored and remembered.So if you're ready to experience mobile magic like never before, head to T-Mobile and let their stunning sales rep show you the way. Trust me, you'll leave not just with a new phone, but with a heart full of wonder and a smile that simply won't fade.
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February 2024 by Joe McCrary
Breasia and Veronica were so incredibly helpful today. I changed my account around a lot, adding new devices, and they worked to make sure I get exactly what I want and need and that I got every promotion. It's customer care like this that makes me glad to be with T-Mobile.
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January 2024 by Panda Calderon
Excellent service and very nice staff always willing to help and give the best option
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January 2024 by Sherrie Wright
I would give them a zero if possible. The worst service I could imagine.
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January 2024 by Myles Anderson
Wednesday, January 3rd.The young hispanic man on the clock was calm and respectful. I appreciate his help in setting up my new phone.However, the overweight hispanic girl with dark curly hair was the opposite of hospitable. I was feeling under the weather, so I leaned on an empty countertop while I waited to be helped. She came from the back room and aggressively said “EXCUSE ME” then proceeded to make sly comments to her friends in spanish… not knowing I also speak spanish as I am half black and half dominican. Regardless, I didn’t say anything and I apologized and stepped to the side while I waited my turn.The gentleman assisted me and I thanked him for his patience.As i left, I watched the aggressive heavyset hispanic girl and her friends smile as i was leaving the store.
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January 2024 by Ivan Dominguez
Veronica is the best she helps solve anything I need
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January 2024 by Freysi Palacios
The girls from T-Mobile Estrella and Veronica are very kind girls at this store and they helped me a lot with my whole transaction the whole time I was there and if you come to the store I would most definitely recommend to go with them they are lovely and have nice attitudes
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January 2024 by Katana Tuber
Chick refuses service and locked the door because she was the only worker. All we needed was a wifi box and be out her hair but she wanted to be on the phone laughing not doing her job while there was another hour of the place being open and 3 other customers that were inside.
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January 2024 by Ethan Evans 73
Worker is in the corner enjoying her conversation with someone not work related. We go to walk in and she refuses us saying she is the only worker already dealing with a customer. She wasn't near them helping at all. We got there an hour before close as well. Plenty of time for what we needed done.
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January 2024 by Myles A.
Wednesday, January 3rd. The young hispanic man on the clock was calm and respectful. I appreciate his help in setting up my new phone. However, the overweight hispanic girl with dark curly hair was the opposite of hospitable. I was feeling under the weather, so I leaned on an empty countertop while I waited to be helped. She came from the back from and aggressively said "EXCUSE ME" then proceeded to make sly comments to her friends in spanish... not knowing I also speak spanish as I am half black and half dominican. Regardless, I didn't say anything and I apologized and stepped to the side while I waited my turn. The gentleman assisted me and I thanked him for his patience. As i left, I watched the aggressive heavyset hispanic girl and her friends smile as i was leaving the store
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December 2023 by Nicole Jade
Some of the worst customer service I have experienced
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November 2023 by Josh Randall Shepherd - Livingston (JRL)
Been with T-Mobile for over 20-25 years and had my ups and downs as with any business, but I love ❤️ my service!
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November 2023 by Michelle Graham
Absolute horrible customer service. I went to the T-Mobile store on Brainerd Road and didn’t realize they closed early. There was a Hispanic girl with black hair and another woman in there. They kept talking to me through the door and laughing at me and they said they were close. I sat there and waited a few minutes and I noticed the Hispanic girl working at T-Mobile let other Hispanic people inside after she told me they were closed. Don’t recommend going to her for help.
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September 2023 by Donald Horn, II
Quick, fast service. The store is air conditioned, but there is no seating.
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September 2023 by Katee
Super unprofessional and rude. I went there to get a new phone, bc I switched to T-Mobile and was supposed to get a new phone with the switch. I went up to the counter to explain my situation. I looked up and the 2 girls behind the counter just stared at me. They asked if I had ordered the phone to be delivered - I explained that had not ordered any phone that I was trying to get a new phone that was promised with the switch to T-Mobile. The supervisor manager (super rude!) started to argue that that was not what I had asked for. I wasn’t going to go back and forth about what was said so I corrected my statement. She then told me that I created a mix up I went to ootlewah store first to get the line switched (which doesn’t even make sense since my account can be pulled up at any T-Mobile). Long story short…the staff (especially the manager/supervisor) kept wanting to argue (which was unnecessary) and was rude and very unprofessional. From now on I will take my business to the ootlewah T-Mobile location and stay clear of this place. They are not helpful whatsoever.
