Tom's Carpet and Flooring Outlet is a family-owned and operated store in Chattanooga, TN, offering custom flooring for both residential and commercial customers. They feature a wide product selection, with the ability to special-order any product and ship nationwide. Their close relationships with top carpet manufacturers like Shaw™, Mohawk™, and Beaulieu™ allow them to provide quality carpets at lower prices, and they make custom-sized carpets to fit specific needs. Customers praise the professional, thorough, and efficient installation team, noting the smooth process and perfect results. The staff, including helpful team members and the owner, are highly communicative, making the experience easy and enjoyable. The store also offers custom area rugs of any shape or dimension on their in-house binding machine. Overall, customers are very pleased with the service, quality, and attention to detail, often highlighting how much they love their new floors and rugs.
Nick took great care of me binding my rugs on site.
April 2026
We had a fantastic experience with this team. Their showroom is excellent, but what really stood out was the expertise of our representative. They guided us through every step with ease and made what could have been a stressful project actually enjoyable. Highly recommended!
April 2026
Great experience from sales to installation!
The sales folks were very knowledgeable and did not try to up sale, although I did select a higher end carpet.
The installation was beyond my expectations - professional, courteous, and on schedule as promised.
