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March 2024 by Trina Moyer
As stressful as a move can be, working with unpack was extremely pleasant. It's the one part of my move I did not have to worry about. Unpack customer service were extremely pleasant. Price was what they said it would be. No hidden fees. Dropped off and picked up trailer on dates they said.If you want an honest company and zero worries, choose Upack!
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January 2024 by Cassie G
Loved the easy process! Our stuff was brought to us in a timely manner. All our tvs were still in good condition. We packed everything tightly. Moved from Colorado to Tennessee
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August 2023 by Jason Bowerman
After doing the research, U-Pack made a cross-country (2000 mile) move the ONLY option to go with. They were very helpful and prompt in dropping off and picking up our container. Lacey in particular at the Knoxville dispatcher location made our move very smooth!Would recommend U-Pack to anyone.
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June 2023 by Wayne a
TERRIBLE!!! EVERY PIECE OF FURNITURE WAS BADLY DAMAGED.. They required 60 blankets, 600' of rope, 16 ratchet straps.. they used none and piled everything in their trucks on top of each other., broke the leg off a 100+ year old secretary, stole the earpiece off my antique wood wall phone, destroyed the door on a brand new clothes LG sanitizer just had bought at Costco (still sealed and had tags on it), antique Coca-Cola Ice chest that had been totally restored at a cost of $1500... they caved in the top and destroyed the paint on the body of it! two of the packers showed up 2 hrs late, another showed up 3 hrs late, they all left early.. I'm not exaggerating when I say "every" piece of furniture was basically ruined! NEVER USE THIS COMPANY AGAIN!! OH, they offered me $600 towards the damage, insult!!! there was over $10,000 in damage done...
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May 2023 by Charla F.
The facility in Tennessee that started my move was amazing called before coming showed me how to use everything. The company in central valley ca that dropped it off and repacked it up was extremely unprofessional driver had major attitude. Didn't call before hand like I asked numerous of times and showed up whenever they wanted. Way over priced for the size of cubes.
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March 2023 by Richard Downing
This company LIES they agree to a contract and on the day of the move they leave you hanging. Called and say "We don't service your address and we are not coming. You can pack everything up and bring it to us. " The Chattanooga facility is nothing but USELSESS good for nothing. So I go online and make another reservation and NO Problem, so I call corporate and they check and come back "They are not coming they don't service your area. Just 2 miles away from the service area apparently. But no issue making a confirmed reservation/contract. I have both contracts and plan to bring legal action against both the company and the Chattanoga facility. Leaving someone handing with I don't give a SHxx attitude shows just how pathetic this company and facility is. Thanks to Gordon Movers out of Crossville they had a truck and crew there within 3 hours. Lori is the best. That is what service is all about. U-Pack is useless.
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January 2023 by Luke Bessmer
UPack was a very professional and affordable moving option. I had quotes from most major moving companies, and UPack beat their price by close to 50%. I would definitely recommend their service to anyone looking to move!
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April 2022 by Michael Graham
We had a very steep driveway and the Relocubes worked great for us as a truck would not have worked. It would have taken 2-3 times as long to unload a truck from the bottom of the driveway. Very happy with the drivers, super friendly and accommodating. They got the cubes up the driveway gently and took them away on time. Everything turned out well for us, I would use them again.
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January 2022 by Deb Douglas
Friendly, easy, affordable! Would recommend!
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December 2021 by Conrad Zolman
They helped us move cross country. Great price, timely. Easy to get a hold of, great customer service.
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June 2021 by Emily Ring
We used their vans a fews years ago and it was ok.We used the pods this year and it was terrible. They do not handle the pods with care. You can see all kinds of damage on the pods from the start.We watched them slam one of our pods to the ground during drop-off. A ton of stuff was broken when we open the pod, including a TV.We bought "enhanced coverage" and submitted a claim. They gave us $0 in refunds and would not review our claim further.Service: Out-of-county removals
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March 2021 by Mary Jane
Excellent service from phone contact to drivers!
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August 2020 by Caleb Powell
Everyone I interacted with was friendly and easygoing. Radically simplified a long distance move.
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March 2020 by Shala Wayner
The move went really well for the most part. Be sure that if you are doing the trailer move the you do your research on HOA rules. I did do my research and communicated and it was still a pretty intense ordeal. Thankfully the company was able to come and get trailer over the weekend to avoid any complications on my end. My ONLY frustrating moments were when the company didn't communicate about the arrival of drivers and that my stuff didn't stay on the schedule I was told. Communicating is so huge when making a state to state move. But overall and great experience!
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February 2020 by Sunil Tarikere
Upack team here was very friendly and helped us to unload our stuff on time without any issues with great support. Thank you team.
