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August 2025 by angela bennett
Have had to open multiple cases with USPS due to mishandling of mail at this location, including when our mail person blatantly FORGED my husband’s signature on my wedding ring, and delivered it to the wrong address. Mail people frequently mark packages undeliverable for a variety of reasons that aren’t true - and the staff at the office will not help you, nor will they answer the phone or treat you like a human when you’re standing right there in front of them. The people who work here are miserable and appear to take pleasure when they can make your life miserable too. I typically hate using the word lazy, but that’s honestly the only way to describe the culture at this place. Lazy, miserable, and unqualified for social interaction even on a small scale.
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August 2025 by Zeke Tucker
There was a problem with my PO Box, and I was expecting over a dozen packages, so instead of holding them for two days while the problem was resolved, they sent every single one of them back, causing me to pay double the price and creating twice the amount of work for them. Every time I go in here, they are as unhelpful as they can be.
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July 2025 by Jason Armstrong
PO stop #335 was the Highland Park Station of Chattanooga TN. Highland Park was a small town about 2 miles from downtown. It was annexed into Chattanooga in 1929. Could find no cornerstone or marker to say when this building was built. It was very clean and in good shape. I sure the people here work very hard but like all of us are never given the time or extra help to get it all done.
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December 2024 by Roman Amon
Your automated system sucks
I want to speak with a representative now not 2 hours from now!!!
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August 2024 by Shakitha Florence
Don’t deliver my mail on time
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February 2024 by Alyson DeJesus
Danny was very helpful yesterday. He knew exactly what I needed, was fast and informative. I will be coming here for my future post office runs!
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January 2024 by A. B.
Nice post office lady caught the wrong zipcode on the address I'd been given to send all important identification mail to, reason why i hadn't received social security card & other identification papers yet..... Post office lady (Stephanie) deserves a big bonus & huge raise.
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December 2023 by Roland Polzin
Friendly staff, great consulting on pricing options, and fast service. All I would hope for at a postal office!
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October 2023 by D91 ICE
This is the worst post office I’ve ever been to. I tried to stop by on lunch to mail a quick package. I do it all the time at the one in Rossville. I just ended up leaving. The worker was slamming packages around and clearly in no hurry to help anyone. This place needs to be bulldozed. What’s the point in having it if you can’t use the service it provides?
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August 2023 by __
I've lived in proximity to this specific office for almost 3 years now. Since moving to this service area I get the wrong mail delivered and my mail gets lost/misdelivered quite regularly. I've had money stolen from birthday cards and it was never addressed even though I filled a complaint.
I can't trust them to do their job at all and have to watch package tracking updates closely so I can follow up and do their job for them and try to fix the frequent mistakes.
The only semi redeeming quality is the polite office staff and post master that make an effort to correct the delivery mistakes as soon as they can. I have no idea what to do besides move or avoid USPS entirely but sometimes it's the only option when shopping online.
Very disappointed, especially compared to our previous service area where I had zero issues over 6 years vs ~8 issues in less than 3 years here
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August 2023 by Brad J
I've lived in proximity to this specific office for almost 3 years now. Since moving to this service area I get the wrong mail delivered and my mail gets lost/misdelivered quite regularly. I've had money stolen from birthday cards and it was never addressed even though I filled a complaint.I can't trust them to do their job at all and have to watch package tracking updates closely so I can follow up and do their job for them and try to fix the frequent mistakes.The only semi redeeming quality is the polite office staff and post master that make an effort to correct the delivery mistakes as soon as they can. I have no idea what to do besides move or avoid USPS entirely but sometimes it's the only option when shopping online.Very disappointed, especially compared to our previous service area where I had zero issues over 6 years vs ~8 issues in less than 3 years here
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May 2023 by Jordan Hill
If I could give less than 1 star, I would. INCOMPETENCE! Mail/packages delivered throughout the neighborhood. Uneducated people not properly trained getting hired by other uneducated people ?. They legit didn't know what the red flag on the mailbox was for! This office needs to scrap the entire staff and start over. They help represent the uneducated ignorance that surrounds Chattanooga.
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March 2023 by Mckinley Morris
Manager of the post office was extremely rude and unhelpful
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December 2022 by T H
The mail person threw our packages over our neighbors fence and into their yard, away from their front porch. Have often observed the mail carriers on our porch cameras tossing or dead dropping our packages. We're seriously concerned as to why they are continuously doing this.
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December 2022 by Natalie Davenport
I actually lost money going to this post office. Woman with braids working was on the phone and was rude. She treated me like I was d*** instead of helping me place my order correctly. I figured out the next day that she didn't point out to me that I was overpaying for shipping. Thanks for that.
